Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%57+13.8Value 14%65+9.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORETruGreen Lawn Care
Charleston, WV · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 27 sod installation services · 4.6★ from 545 Google reviews
Report card
Percentile vs other sod installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TruGreen Lawn Care is better than 68% of sod installation services.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TruGreen Lawn Care is better than 57% of sod installation services.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TruGreen Lawn Care is better than 76% of sod installation services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TruGreen Lawn Care is better than 65% of sod installation services.B
65
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TruGreen Lawn Care is better than 100% of sod installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TruGreen Lawn Care is better than 100% of sod installation services.A
100
Reviews for your job
Customers hired TruGreen Lawn Care for 6 kinds of job.
TruGreen Lawn Care for lawn mowing & maintenance
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.63
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Lawn mowing & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%
All 8 Google reviews tagged “Lawn mowing & maintenance”
MeganLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★
I’m giving them 2 stars because my 1 star reviews keep getting taken down. I called this company after I first purchased my house and didn’t have a lawn mower, and didn’t know anybody locally yet. They accepted the job, scheduled an appointment to come mow, but then the mowers never showed up and ghosted me. Company…
OverpricedLawn mowing & maintenance
jacquie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We have the best looking lawn in the n eighborhood.
Lawn mowing & maintenance
JohnLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The representatives are knowledgeable and they show up when they say they will. I believe they provide a great service and plan to continue Utilizing the services they offer.
Reasonable priceGrass seedingLawn mowing & maintenance
Derrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
First service and first time customer with TruGreen. So far I’m satisfied. Very professional and knowledgeable.
Lawn mowing & maintenanceYard work+ Responsiveness+ Punctuality+ Professionalism
DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Staff is always professional and particular about their work. Always eager to please.
Lawn mowing & maintenanceLawn pest controlWeed control+ Responsiveness+ Quality+ Professionalism
B.3 years ago★★★★★
Rating only, no written review.
Lawn mowing & maintenanceLawn pest controlWeed control+ Responsiveness+ Punctuality+ Professionalism
Brandi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Rating only, no written review.
Lawn mowing & maintenanceLawn pest controlGrass seeding
Lester5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Lawn mowing & maintenanceWeed controlService not listed+ Responsiveness+ Professionalism+ Value
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 12%Reasonable 73%Overpriced 10%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Weed control | 141 | — |
| Grass seeding | 73 | — |
| Lawn pest control | 71 | — |
| Irrigation system repair & maintenance | 22 | — |
| Yard work | 9 | — |
| Lawn mowing & maintenance | 8 | — |
