FLEA EXTERMINATORS · MACON-BIBB COUNTY, GA
TruNorth Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%34+5.1Craft & service 20%46+9.2Value 10%58+5.8Momentum 8%17+1.4Track record 7%29+2Accountability 5%34+1.7Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

TruNorth Pest Control

Better than 33% of flea exterminators · #27 of 40

4.9★454 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
57%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

TruNorth Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.72
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$131
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 72 Google reviews tagged “Bug & insect extermination” · showing 20

★★★★★ kim · a month ago

Anthony is soooo polite and he is good at his craft. Hopefully we are going forward with his services!

Paid $100–120Great priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Eloise · Edited 2 months ago

We have never had a problem with Conner. Always super nice and gets the job done. We appreciate you Conner!! We have had TruNorth for several years with no problems

Paid $60–80Reasonable priceTermite exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Ed · Edited 2 months ago

Anthony was great!

Paid $140–160Reasonable priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Bill · Edited 2 months ago

Mark and his team are awesome. They were recommended by a friend and I am so glad we changed companies. We live in the country and Mark also takes care of our barn: He takes care of every situation vs others that said, “…there is not much we can do about that…”. He also is very successful controlling fire ants which…

Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
★★★★★ Drew · Edited 3 months ago

The monthly “hero” service contract is worth the money. Been doing it for a couple of years. now.

Paid $60–80Reasonable priceTermite inspectionTermite exterminationBug & insect extermination
★★★★★ Donna · 3 months ago

True, North responded quickly. When I called. They were able to send a technician, Anthony out the next day. He was very efficient and I will call them back and refer them anytime.

Bug & insect extermination
★★★★★ Deana · 3 months ago

Matt Frazier from TruNorth Pest was super friendly and very informative about what all was going to be done to make my home pest free!!! I would definitely recommend them!

Hornet & wasp exterminationSpider exterminationGeneral pest inspection
★★★★★ steve · 3 months ago

Connor is always very professional and decorous. My interactions with questions or informational suggest he is very knowledgeable. I am retired but i recognize quality people and management material when i come into contact with said persons.

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ Ken · Edited 3 months ago

I feel fortunate to have Anthony as my TruNorth representative.

Bug & insect extermination+ Responsiveness
★★★★★ Kourtney · 3 months ago

From the office staff to our technician Conner, everyone worked very quickly and efficiently to take care of our ant problem in our new home! Thank you True North!

Paid $80–100Reasonable priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Smith · 3 months ago

We just moved to the area and came into a bit of a pest issue. TruNorth was quick to have someone come out, take a look, and get us on scheduled treatment. Matt was super helpful, friendly, and informative. Thank you again for great services.

Hornet & wasp exterminationBug & insect extermination
★★★★★ Melody · Edited 4 months ago

Great guys, great service. Always on time.

Paid $60–80Reasonable priceBug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Leslie · Edited 4 months ago

Anthony is very knowledgeable and thorough! He is very nice and always helpful! Glad he is our bug guy!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Quality
★★★★★ Chuck · 8 months ago

Conner ALWAYS does great work.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection
★★★★★ Emma · 8 months ago

Great work, professional, thorough. Thanks!!!!

Paid $200+Reasonable priceBug & insect extermination
★★★★★ shannon · Edited 9 months ago

Joel is awesome! Very professional and friendly. He is always smiling!

Paid $60–80Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
★★★★★ Randy · Edited 9 months ago

Great company and always on time.

Paid $60–80Reasonable priceBug & insect extermination
★★★★★ LaTonya · 10 months ago

Anthony was very kind, worked efficiently, and he smiled while speaking to us. Please, if you could send him EVERYTIME, that would be great 😉🌠🌠🌠 Service with a SMILE goes a very long way these days!

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ FAYE · Edited 10 months ago

JOEL MORRIS SERVICES OUR OFFICE. HE IS FRIENDLY AND PROFESSIONAL. WE LIKE HIM !!!

Paid $40–60Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★★★ ALANA · Edited 10 months ago

spoke w/McKenzie to schedule bi- monthly treatment for home & church

Paid $60–80Reasonable priceBug & insect extermination

Show more bug & insect extermination reviews (52 more) →

vs category

Blue = TruNorth, grey = flea exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (22 reviews)2024-Q2: 5.00★ (8 reviews)2024-Q3: 4.83★ (24 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 4.93★ (59 reviews)2025-Q2: 5.00★ (40 reviews)2025-Q3: 5.00★ (64 reviews)2025-Q4: 4.91★ (86 reviews)2026-Q1: 5.00★ (23 reviews)2026-Q2: 4.67★ (24 reviews)2026-Q3: 5.00★ (22 reviews)2026-Q4: 4.80★ (5 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$76-32% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 63%Overpriced 1%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%34+5.1Craft & service 20%46+9.2Value 10%58+5.8Momentum 8%17+1.4Track record 7%29+2Accountability 5%34+1.7Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
41
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
34
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
46
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
58
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
17
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
29
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
34

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+55 / −0
Professionalism
+67 / −0
Responsiveness
+63 / −0
Punctuality
+60 / −0
Value
+53 / −0

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