FLEA EXTERMINATORS · MACON-BIBB COUNTY, GA
TruNorth Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%34+5.1Craft & service 20%46+9.2Value 10%58+5.8Momentum 8%17+1.4Track record 7%29+2Accountability 5%34+1.7Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

TruNorth Pest Control

Better than 33% of flea exterminators · #27 of 40

4.9★454 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
57%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

TruNorth Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Cockroach extermination” · showing 20

★★★★★ kim · a month ago

Anthony is soooo polite and he is good at his craft. Hopefully we are going forward with his services!

Paid $100–120Great priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Bill · Edited 2 months ago

Mark and his team are awesome. They were recommended by a friend and I am so glad we changed companies. We live in the country and Mark also takes care of our barn: He takes care of every situation vs others that said, “…there is not much we can do about that…”. He also is very successful controlling fire ants which…

Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
★★★★★ Deana · 3 months ago

Matt Frazier from TruNorth Pest was super friendly and very informative about what all was going to be done to make my home pest free!!! I would definitely recommend them!

Hornet & wasp exterminationSpider exterminationGeneral pest inspection
★★★★★ Melody · Edited 4 months ago

Great guys, great service. Always on time.

Paid $60–80Reasonable priceBug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Chuck · 8 months ago

Conner ALWAYS does great work.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection
★★★★★ Veronica · Edited 10 months ago

Joel is the ABSOLUTE BEST in the business!!! Y’all please treat him well because whatever company he is with will have our business. We will follow him if he ever leaves.

Paid $80–100Reasonable priceSpider exterminationCockroach exterminationAnt extermination
★★★★★ FAYE · Edited 10 months ago

JOEL MORRIS SERVICES OUR OFFICE. HE IS FRIENDLY AND PROFESSIONAL. WE LIKE HIM !!!

Paid $40–60Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Florence · 10 months ago

Joel is FANTASTIC!!!

Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ covenantfather · Edited 10 months ago

True professionals! Always prompt and thorough. I am glad to be a customer. Katelyn customer service is exceptional! She's cordial and responsive.

Paid $60–80Reasonable priceGeneral pest inspectionCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ R · Edited 10 months ago

Great service

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Deborah · Edited 10 months ago

Joel always cares about the job he does and the customers he services. He has been taking care of us and our place for years and I can't put into words all the great things about him or the professional job he does each and every visit. He truly is the best ever. His outstanding attitude radiates like a ray of…

Reasonable priceHornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ Danny · 11 months ago

Anthony is an absolute killer. Of bugs. Great service whenever we need. Here’s a picture of my floor with no insects on it.

Great priceFlea & mite exterminationGeneral pest inspectionCockroach extermination
★★★★★ Meagon · 11 months ago

TrueNorth is the best we've ever had. Anthony Thornton is hands down the best pest control person. Very nice. The best customer service skills. Always friendly. Always goes above & beyond. TrueNorth will continue to have our business for years to come!

Paid $80–100Great priceHornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ Lauren · a year ago

He was very professional and nice!

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
★★★★★ Shelli · Edited a year ago

Great service from a great company/owner! Anthony is awesome. He's thorough, and always listens if I'm having an issue with any bugs...

Paid $20–40Great priceAnt exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Jeannie · Edited a year ago

Amazing job. So thankful to have found this company. Very responsive, quick, very reasonable price. Anthony is always super thorough. Doesn’t leave an Ant bed untouched!

Hornet & wasp exterminationCockroach exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jessica · Edited a year ago

They were very through and I started seeing dead roaches almost immediately.

Cockroach extermination+ Responsiveness+ Professionalism
★★★★★ Zack · Edited a year ago

Anthony does fantastic work, Friendly, Professional, Responsive, and will be there almost instantly if there ever is a needed call back in between.

Spider exterminationCockroach exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · Edited 2 years ago

Always professional and on time. If something comes up, they communicate with us to reschedule at our best convenience

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ James · Edited 2 years ago

Mark and his team are some great folks for all your pest contorl needs give them a shot you want be sorry threw the whole process they keep in touch with you befor the job During and affer

Bug & insect exterminationCockroach extermination

Show more cockroach extermination reviews (15 more) →

vs category

Blue = TruNorth, grey = flea exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (22 reviews)2024-Q2: 5.00★ (8 reviews)2024-Q3: 4.83★ (24 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 4.93★ (59 reviews)2025-Q2: 5.00★ (40 reviews)2025-Q3: 5.00★ (64 reviews)2025-Q4: 4.91★ (86 reviews)2026-Q1: 5.00★ (23 reviews)2026-Q2: 4.67★ (24 reviews)2026-Q3: 5.00★ (22 reviews)2026-Q4: 4.80★ (5 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$76-32% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 63%Overpriced 1%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%34+5.1Craft & service 20%46+9.2Value 10%58+5.8Momentum 8%17+1.4Track record 7%29+2Accountability 5%34+1.7Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
41
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
34
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
46
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
58
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
17
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
29
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
34

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+55 / −0
Professionalism
+67 / −0
Responsiveness
+63 / −0
Punctuality
+60 / −0
Value
+53 / −0

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