iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 28 pipe repair servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
4.9★★★★★985 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$379typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Trust Rooter Plumbing & Drain Cleaning at a glance
Customers frequently praise the company for punctual same-day service, clear communication, and reasonable pricing for tasks like drain cleaning and water heater replacement. Technicians are described as professional and thorough, often explaining issues and providing fair quotes. However, some low-rated reviews criticize the business for suggesting expensive replacements over repairs, failing to show up for scheduled appointments, and lacking responsiveness to initial inquiries.
Google rating: 4.9 out of 5 from 985 reviews (97% five-star).
Reviews on this page: 984 Google reviews (862 with written comments, 23 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 23, 2026.
Service: Pipe Repair Service serving Coconut Creek, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other pipe repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyPipe Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Trust Rooter Plumbing & Drain Cleaning: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Trust Rooter Plumbing & Drain Cleaning: 92/100 on this factor. Category median: 88.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Trust Rooter Plumbing & Drain Cleaning: 92/100 on this factor. Category median: 92.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Trust Rooter Plumbing & Drain Cleaning: 96/100 on this factor. Category median: 99.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Trust Rooter Plumbing & Drain Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Trust Rooter Plumbing & Drain Cleaning: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
984 Google reviews we collected
4.9of 5
5 stars95797%
4 stars81%
3 stars30%
2 stars20%
1 star141%
Praise vs complaints
Phrases our text analysis found in 862 written reviews
99%praise
Praise2,23499%
Complaints331%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price4320%
Reasonable14267%
Overpriced73%
Not sure2110%
$379-21% vs typical pipe repair services
Middle half of what 193 customers paid ($228–$556) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude54624%
Speed & response43419%
Quality & results33715%
Honesty & trust30914%
Would recommend26212%
Price & value2109%
Communication1697%
What customers talk about
We read 862 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and fixed what needed fixing in a very timely manner”
“The women I dealt with this morning for a property I manage was so disrespectful.”
“Lee was quick and professional, did a great job would recommend”
“A couple of days ago, you confirmed four times that you would come to the appointment, and then after four hours, you never showed up.”
“Wanna say that Leo did a fantastic job with his service call at my Resident.”
“Horrible, the technician came to inspect the heater and didn’t even touch it and right away told me it was going to cost me $1800 because he needed to…”
“…at was agreed-upon, we move forward and did a great job and will use Trust Rotor plumbing again for future repairs and service.…”
“I couldn’t be more appreciative of his help and would recommend him without hesitation.”
“I don't recommend these guys to anyone, as the first thing they'll try to do is get you to replace the whole heater for some big $$$.”
“Very professional assess the situation and gave me reasonable price quote and when that was agreed-upon, we move forward and did a great job and will…”
“Over charged $432 for a Badger 5 1/2 HP disposal which cost 110$ on Amazon they likley got for 75$.”
“No problems fixing the drain, great communication and a pleasant attitude.”
People customers mention
Manuel38 reviews
Robin33 reviews
Lee30 reviews
Jose26 reviews
Marvin22 reviews
Fagil22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Trust Rooter Plumbing & Drain Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Silvio2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Wanna say that Leo did a fantastic job with his service call at my Resident. Very professional assess the situation and gave me reasonable price quote and when that was agreed-upon, we move forward and did a great job and will use Trust Rotor plumbing again for future repairs and service. ⭐️⭐️⭐️⭐️⭐️
CraigLocal Guide · 345 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Trust rooter did a fantastic job today. Javier was efficient and professional. I will definitely call them for any future plumbing need.
Paid $200–400Reasonable pricePlumbing pipe repair
Debbie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Came out same day. Luis was great. No problems fixing the drain, great communication and a pleasant attitude.
Paid $400–600Reasonable pricePlumbing pipe repair
Isabel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Javier was very patient with us in trying to troubleshoot the leak. He was extremely professional and communicative.
linda7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Luis is very knowledgeable, great at explaining the problems, worked very hard and did a perfect and meticulous job. Would definitely hire Trust Rooter again!
Bernadette14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Luis and his colleague did an outstanding job replacing my water heater, for a very reasonable price.I already recommended your company to my old boss, thank you all so much.
Very professional and fixed what needed fixing in a very timely manner
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing leak repair
Response from the owner · a day ago
Meredith, thank you so much for taking the time to leave us a 5-star review! We’re glad to hear our team was professional and able to fix what needed fixing so quickly. It was our pleasure to help with your plumbing repair service at your Pompano Beach property. Providing prompt, reliable service is very important to us, and your feedback means a lot. If you ever need any plumbing or drain cleaning help in the future, please don’t hesitate to reach out to Trust Rooter Plumbing & Drain Cleaning in Pompano Beach.
Silvio Fossas Jr2 reviewsiTotal number of Google reviews Silvio has written across all businesses on Google Maps, not just this one.
Wanna say that Leo did a fantastic job with his service call at my Resident. Very professional assess the situation and gave me reasonable price quote and when that was agreed-upon, we move forward and did a great job and will use Trust Rotor plumbing again for future repairs and service. ⭐️⭐️⭐️⭐️⭐️
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair, Sewer repair
Response from the owner · 3 days ago
Silvio, thank you so much for the 5-star rating and for taking the time to support Trust Rooter Plumbing & Drain Cleaning. We’re glad to know you had a positive experience with our team in Pompano Beach. Whether it was a plumbing repair, drain cleaning, or another service, we truly appreciate the opportunity to help with your home’s needs. Our technicians work hard to provide dependable, professional service on every call. If you ever need plumbing or drain help again in the Pompano Beach area, please don’t hesitate to reach out.
MarilynLocal Guide · 12 reviewsiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Exceptional customer service from Yolanda and Angela! My technician, Manny is experienced and knew what he was doing every step of the way. Very organized and neat! His work is meticulous. I needed to have a storm drain pipe inside the wall cut open in order to install a clean out. Amazing work! He did a beautiful job. I am very happy with Trust Rooter and their employees and I plan on calling them on any future work.
Services: Plumbing pipe repair
Response from the owner · 4 days ago
Marilyn, thank you so much for your wonderful 5-star review and for sharing your experience with our Pompano Beach team. We’re thrilled to hear that Yolanda and Angela provided exceptional customer service and that Manny’s meticulous work on your storm drain pipe and cleanout installation met your expectations. Keeping the work area organized and neat is very important to us, and it’s great to know that stood out to you. We’ll be sure to pass along your kind words to everyone involved. We truly appreciate your trust in Trust Rooter Plumbing & Drain Cleaning in Pompano Beach and look forward to helping you with any future plumbing needs.
Craig GrahamLocal Guide · 345 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Trust rooter did a fantastic job today. Javier was efficient and professional. I will definitely call them for any future plumbing need.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing pipe repair
Response from the owner · 5 days ago
Craig, thank you so much for the 5-star review and for sharing your experience with Trust Rooter Plumbing & Drain Cleaning! We’re very happy to hear that Javier provided efficient and professional plumbing service for you. It’s great to know you were pleased with the job we did today. We truly appreciate your trust in us for your plumbing needs in the Pompano Beach area. Whenever you need any future plumbing or drain cleaning service, we’ll be ready to help.
Debbie Briggs4 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Came out same day. Luis was great. No problems fixing the drain, great communication and a pleasant attitude.
Price assessment: Reasonable price
Price: $400–600
Services: Plumbing pipe repair
Response from the owner · 6 days ago
Debbie, thank you so much for the 5-star review and for sharing your experience with us. We’re very glad we could come out the same day and get your drain fixed quickly and smoothly. It’s wonderful to hear that Luis provided great communication and maintained a pleasant attitude throughout the service. We’ll be sure to pass along your kind words to him. If you ever need help with any other plumbing or drain issues in the Pompano Beach area, Trust Rooter Plumbing & Drain Cleaning is always here for you.
Isabel Coto4 reviewsiTotal number of Google reviews Isabel has written across all businesses on Google Maps, not just this one.
Javier was very patient with us in trying to troubleshoot the leak. He was extremely professional and communicative.
Price assessment: Reasonable price
Price: $1–200
Services: Plumbing leak detection
Response from the owner · 6 days ago
Isabel, thank you so much for taking the time to share your experience and for the 5-star review. We’re very glad to hear that Javier was patient, professional, and communicative while helping you troubleshoot the leak. Providing clear explanations and careful leak diagnostics is very important to us, and it’s wonderful to know you felt supported throughout the process. We truly appreciate your trust in Trust Rooter Plumbing & Drain Cleaning for your leak issue in the Pompano Beach area. If you ever need help with any other plumbing or drain concerns, we’re just a call away.
linda berger7 reviewsiTotal number of Google reviews linda has written across all businesses on Google Maps, not just this one.
Luis is very knowledgeable, great at explaining the problems, worked very hard and did a perfect and meticulous job. Would definitely hire Trust Rooter again!
Price assessment: Reasonable price
Price: $400–600
Services: Toilet repair, Toilet installation
Response from the owner · a week ago
Thank you so much, Linda, for the wonderful 5-star review and for taking the time to share your experience. We’re thrilled to hear that Luis was able to clearly explain the plumbing issues, work hard, and complete everything to your satisfaction. Our team at Trust Rooter in Pompano Beach takes pride in being thorough and meticulous with every plumbing service we provide. Your trust and willingness to hire us again truly mean a lot. If you ever need any plumbing or drain cleaning help in the future, we’re just a call away and happy to assist.
Germania Pena5 reviewsiTotal number of Google reviews Germania has written across all businesses on Google Maps, not just this one.
Javier was not only professional but kind and patient. Great detail work.
Price assessment: Reasonable price
Price: $400–600
Services: Shower repair
Response from the owner · a week ago
Germania, thank you so much for your wonderful 5-star review and kind words about Javier. We’re very happy to hear that he provided professional, patient service and took care with the details during your plumbing service. Our team at Trust Rooter Plumbing & Drain Cleaning in Pompano Beach takes pride in treating every home with respect and care. We’ll be sure to share your feedback with Javier and the rest of our team. If you ever need help with any plumbing or drain cleaning issues in the future, please don’t hesitate to reach out.
Michael Sparano10 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Thank you so much, Michael, for the wonderful 5-star review and kind words! We’re very happy to hear you were pleased with our plumbing and drain service here in Pompano Beach. Our team works hard to provide excellent service and it’s great to know we met your expectations. If you ever need help again—whether it’s a plumbing repair, drain cleaning, or maintenance—please don’t hesitate to reach out. We truly appreciate you choosing Trust Rooter Plumbing & Drain Cleaning in Pompano Beach.
Julio Diaz4 reviewsiTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Thank you so much, Julio, for the 5-star review and for taking the time to share your experience with Trust Rooter Plumbing & Drain Cleaning. We’re glad to know you were happy with the plumbing and drain cleaning service you received from our Pompano Beach team. Your support and trust in us mean a lot, and we’re proud to be your go-to local plumber. If you ever need help again—whether it’s a small repair or a larger plumbing issue—we’re only a call away. Thanks again for choosing Trust Rooter in Pompano Beach!
