iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty70−3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 11%
4.7★★★★★357 Google reviews · 24 photos
89%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the staff for their patience, knowledge, and responsiveness during the design and installation phases. Reviews highlight efficient communication, quick scheduling, and high-quality custom sheds delivered within a single day. However, some low-star comments criticize the website for lacking transparent pricing and describe instances of poor scheduling coordination, missed appointments, or installation level issues that required additional customer effort to resolve.
Google rating: 4.7 out of 5 from 357 reviews (89% five-star).
Reviews on this page: 357 Google reviews (304 with written comments, 49 with photos).
Owner responses: the business replied to 82% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Tuff Shed DFWPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tuff Shed DFW: 75/100 on this factor. Category median: 93.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tuff Shed DFW: 63/100 on this factor. Category median: 93.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tuff Shed DFW: 70/100 on this factor. Category median: 97.B
70
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tuff Shed DFW: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tuff Shed DFW: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tuff Shed DFW: 81/100 on this factor. Category median: 51.A
81
Bar = this company · dark tick = category median.
Star ratings
357 Google reviews we collected
4.7of 5
5 stars31989%
4 stars134%
3 stars62%
2 stars10%
1 star185%
Praise vs complaints
Phrases our text analysis found in 304 written reviews
97%praise
Praise47097%
Complaints173%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15031%
Speed & response9620%
Would recommend8417%
Quality & results6914%
Communication5211%
Price & value265%
Honesty & trust102%
What customers talk about
We read 304 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rhonda was extremely helpful throughout the entire process and made sure I found the perfect purchase that best suited my needs.”
“Very knowledgeable, professional and friendly, as well as prompt with responses to email, text and phone.”
“I requested an estimate and waited weeks for someone to come out.”
“Highly recommend, and I did tons of research before choosing.”
“I would not recommend them.”
“She patiently walked me through the procss and made this a excellent experience.”
“The worst customer service I have ever had, I have rescheduled 4 times each time with no calls to explain.”
“She answered all our questions & we left feeling 100% confident after our transaction.”
“Buying a shed was a Very smooth transaction and I got a great price.”
“might be a lil pricey but I want quality.”
“It’s great to experience such an honest and respectful salesperson.”
People customers mention
Nicholas63 reviews
Ramirez55 reviews
Rhonda14 reviews
Ronda14 reviews
Barrett8 reviews
Sheds7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tuff Shed DFW for 6 kinds of job. Pick one to see what they paid and said.
karissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
My experience here was great! Rhonda was extremely helpful throughout the entire process and made sure I found the perfect purchase that best suited my needs. I truly appreciate her assistance and excellent customer service!
Vilma5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ronda made it so easy for us to choose our shed . We were provided with all the information we needed .
Anna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
If you’re looking for a shed please contact Ms Rhonda very professional and will make sure that you understand what you’re looking for. Ms Rhonda will go the extra mile for you I really enjoyed working with her !
Paul2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ronda is an excellent representation of Tuff Shed. She patiently walked me through the procss and made this a excellent experience. Because of her I am looking forward to to the high quality Tuff Shed.
Pamela2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Just had my shed installed and love it! Both Ronda and Consuela were so great to work with throughout the process. Very knowledgeable, professional and friendly, as well as prompt with responses to email, text and phone. They made the whole process go smoothly. Thank you ladies!!
Leslie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Ronda at Tuff Shed in Hutchins has been awesome. She has looked for creative solutions to my challenges and has been both patient and proactive. She has helped me find ways to contain my costs while still achieving my ultimate goal for a backyard art studio. I have enjoyed working with her and anticipate continued positive experiences.
My experience here was great! Rhonda was extremely helpful throughout the entire process and made sure I found the perfect purchase that best suited my needs. I truly appreciate her assistance and excellent customer service!
Response from the owner · 2 days ago
We’re glad to hear that you had a great experience, Karissa. Thank you for choosing to work with our team at Tuff Shed DFW and for leaving us such a wonderful review. We hope you enjoy your new shed!
Vilma Martinez5 reviewsiTotal number of Google reviews Vilma has written across all businesses on Google Maps, not just this one.
Ronda made it so easy for us to choose our shed . We were provided with all the information we needed .
Response from the owner · a week ago
We’re glad to hear that, Vilma! Thank you for choosing to work with our team at Tuff Shed DFW and for leaving us a review. We hope you enjoy your new shed.
Anna2 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
If you’re looking for a shed please contact Ms Rhonda very professional and will make sure that you understand what you’re looking for. Ms Rhonda will go the extra mile for you I really enjoyed working with her !
Response from the owner · a month ago
We’re glad to hear that you had a great experience with Ms. Rhonda, Anna. Thank you for choosing to work with our team at Tuff Shed DFW and for leaving us such a positive review. We hope you enjoy your new shed!
Paul Johnson2 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Ronda is an excellent representation of Tuff Shed. She patiently walked me through the procss and made this a excellent experience. Because of her I am looking forward to to the high quality Tuff Shed.
Response from the owner · 2 months ago
We’re glad to hear it, Paul. Thank you for choosing to work with our team at Tuff Shed DFW and for leaving us such a wonderful review. We hope you enjoy your new Tuff Shed building!
lafayette miles6 reviewsiTotal number of Google reviews lafayette has written across all businesses on Google Maps, not just this one.
We appreciate your review, Lafayette! We're thrilled to hear that you had an excellent experience with our customer service team at Tuff Shed DFW. Thank you for your recommendation, and we hope you enjoy your new shed!
Pamela Barnes2 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Just had my shed installed and love it! Both Ronda and Consuela were so great to work with throughout the process. Very knowledgeable, professional and friendly, as well as prompt with responses to email, text and phone. They made the whole process go smoothly. Thank you ladies!!
Response from the owner · 2 months ago
We’re glad to hear that you’re enjoying your new shed, Pamela. Thank you for choosing to work with our team at Tuff Shed DFW and for leaving such a wonderful review. We hope you enjoy putting your new shed to good use!
Crisanta Rosales4 reviewsiTotal number of Google reviews Crisanta has written across all businesses on Google Maps, not just this one.
Exelente servicio y sobre todo muy amable la señorita que se llama RONDA BARRET
Response from the owner · 3 months ago
We appreciate your review, Crisanta! We're thrilled to hear about the excellent service you received from Ronda Barrett. Thank you for choosing to work with our team at Tuff Shed DFW, and we hope you enjoy your new shed.
Leslie Davis5 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Ronda at Tuff Shed in Hutchins has been awesome. She has looked for creative solutions to my challenges and has been both patient and proactive. She has helped me find ways to contain my costs while still achieving my ultimate goal for a backyard art studio. I have enjoyed working with her and anticipate continued positive experiences.
Response from the owner · 4 months ago
We’re glad to hear that you’ve had such a positive experience with Ronda, Leslie. Thank you for choosing to work with our team at Tuff Shed Hutchins and for leaving us a wonderful review. We hope you enjoy your new backyard art studio!
Prof. Maria Rodriguez3 reviewsiTotal number of Google reviews Prof. has written across all businesses on Google Maps, not just this one.
You have been a very good experience with the service from this company and I hope that everything goes better with the time.
Response from the owner · 4 months ago
We appreciate your review, Prof. Maria Rodriguez! We're glad to hear that you had a positive experience with our service at Tuff Shed DFW. We hope you continue to enjoy your new shed and thank you for your kind words.
Lea Anne MaxwellLocal Guide · 23 reviewsiTotal number of Google reviews Lea has written across all businesses on Google Maps, not just this one.
We’re glad to hear it, Lea Anne Maxwell. Thank you for choosing to work with our team at Tuff Shed DFW and for leaving us a review. We hope you enjoy your new Tuff Shed building.
