iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%60+38.1Reliability 28%46+13Replies to reviews 8%43+3.5Craft & service penalty52−4.8Momentum penalty59−4.1Experts Score= 46Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 56 home buildersiPosition by Experts Score among all companies we track in this category. · better than 4%
4.6★★★★★47 Google reviews · 22 photos
89%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the sales staff for their knowledge, responsiveness, and assistance with customizations and HOA documentation. Many highlight the smooth permitting process, proactive communication regarding scheduling changes, and the professionalism of installation crews who often complete work quickly and leave sites clean. However, some reviews criticize inaccurate cuts and leaks following rain, while others note discrepancies between posted online hours and actual office availability.
Google rating: 4.6 out of 5 from 47 reviews (89% five-star).
Reviews on this page: 47 Google reviews (35 with written comments, 7 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 29, 2026.
Service: Home Builder serving O'Fallon, Missouri.
Data from Google, last updated November 11, 2026.
Score profile vs other home builders
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: replies to reviews.
Tuff Shed O'FallonHome Builders median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tuff Shed O'Fallon: 60/100 on this factor. Category median: 88.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tuff Shed O'Fallon: 46/100 on this factor. Category median: 82.C
46
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tuff Shed O'Fallon: 52/100 on this factor. Category median: 89.C
52
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tuff Shed O'Fallon: 59/100 on this factor. Category median: 100.C
59
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tuff Shed O'Fallon: 43/100 on this factor. Category median: 81.C
43
Bar = this company · dark tick = category median.
Star ratings
47 Google reviews we collected
4.6of 5
5 stars4289%
4 stars00%
3 stars12%
2 stars00%
1 star49%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
98%praise
Praise5198%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1733%
Speed & response1223%
Quality & results1121%
Communication48%
Price & value48%
Would recommend36%
Honesty & trust12%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tom, our salesman kicked it off and was extremely friendly, knowledgeable and informative.”
“He was extremely responsive and made the entire process go very smoothly.”
“Marty does great work, and is dedicated to helping all his clients with White Glove Service.”
“He explained in detail all of the features and was very patient with us He answered all our questions and gave great feedback.”
“In our opinion, Tuff Shed builds a premium product at a reasonable price, supported by an exceptional team.”
“We highly recommend a Tuff Shed for their quality and customer service.”
“to open, but we knew that up front.”
People customers mention
Tom3 reviews
Dana3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tuff Shed O'Fallon for 3 kinds of job. Pick one to see what they paid and said.
JacobLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Marty does great work, and is dedicated to helping all his clients with White Glove Service.
Johann3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Martin Neithardt at Tuff Shed did an outstanding job. He was extremely responsive and made the entire process go very smoothly. I appreciate his efforts!
CraigLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We just had our premier barn installed and the wife and I couldn’t be happier. The end-to-end process was excellent! Tom, our salesman kicked it off and was extremely friendly, knowledgeable and informative. Permitting, scheduling, and installation teams were all very proactive. We highly recommend a Tuff Shed for…
JustinLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Install was done during pouring rain, cuts are not accurate and sometimes off by 2 or 3 inches (gaps with exposed nails holding wood together. Today is the first hard rain still install and shed is leaking. Not worth the extra money for a "higher quality shed". Do not recommend.
Carita8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tom was very helpful and knowledgeable when it came to our purchase. He explained in detail all of the features and was very patient with us He answered all our questions and gave great feedback. I intend on purchasing an additional unit in the fall.
Bob14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tom Creighton at the O’Fallon was excellent this past Saturday. 3/15/25. We were looking around for a shed on line and completed the request to be contacted. He called within a half hour. He went over the whole process calmly and explained everything. Tuff Shed will take care of the permit and the whole process of…
Marty does great work, and is dedicated to helping all his clients with White Glove Service.
Response from the owner · a week ago
We appreciate your review, Jacob! We're thrilled to hear that Marty provided you with exceptional service. Thank you for choosing to work with our team at Tuff Shed O'Fallon, and we hope you enjoy your new shed.
Johann Johnson3 reviewsiTotal number of Google reviews Johann has written across all businesses on Google Maps, not just this one.
Martin Neithardt at Tuff Shed did an outstanding job. He was extremely responsive and made the entire process go very smoothly. I appreciate his efforts!
Response from the owner · 2 months ago
We’re glad to hear that you had such a positive experience, Johann. Thank you for choosing to work with our team at Tuff Shed O'Fallon and for taking the time to leave us a review. We hope you enjoy your new shed!
Craig HuffLocal Guide · 14 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
We just had our premier barn installed and the wife and I couldn’t be happier. The end-to-end process was excellent! Tom, our salesman kicked it off and was extremely friendly, knowledgeable and informative. Permitting, scheduling, and installation teams were all very proactive. We highly recommend a Tuff Shed for their quality and customer service. Thank you to the entire Tuff Shed team. I finally have my garage back!! 👍
Response from the owner · 10 months ago
We’re thrilled to hear that you and your wife are so happy with your new premier barn, Craig! Thank you for choosing to work with our team at Tuff Shed O'Fallon and for sharing your positive experience. Enjoy having your garage back!
Justin LucyLocal Guide · 26 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Install was done during pouring rain, cuts are not accurate and sometimes off by 2 or 3 inches (gaps with exposed nails holding wood together. Today is the first hard rain still install and shed is leaking. Not worth the extra money for a "higher quality shed". Do not recommend.
Mike Marcus2 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Our Tuff Shed experience was fantastic. Tom Creighton, at the O’Fallon office, was the perfect salesperson. His experience as an installer gave us considerable confidence, as our driveway and site location are particularly challenging. Tom was very patient and helpful, as we wanted several customizations to the base Premier PRO Studio shed. He clearly outlined our options and helped us design the unit. We could not be happier with the result – it looks amazing. Megan (scheduling) and the Installation Team were very professional and courteous. The installers navigated our tight curvy driveway with ease and had the shed finished in just few days – working into the night. There was a minor issue with the metal roofing, but this was quickly resolved by the Installers and the St. Louis office. We had considered other shed builders but are extremely glad that we went with Tuff Shed. In our opinion, Tuff Shed builds a premium product at a reasonable price, supported by an exceptional team.
Response from the owner · a year ago
We’re thrilled to hear about your fantastic experience, Mike! Thank you for choosing to work with our team at Tuff Shed O’Fallon. We hope you enjoy your new Premier PRO Studio shed and put it to great use!
Carita Douglas8 reviewsiTotal number of Google reviews Carita has written across all businesses on Google Maps, not just this one.
Tom was very helpful and knowledgeable when it came to our purchase. He explained in detail all of the features and was very patient with us He answered all our questions and gave great feedback. I intend on purchasing an additional unit in the fall.
Response from the owner · a year ago
Thanks for choosing to work with our team at Tuff Shed Tuff Shed O'Fallon, Carita. We appreciate it!
Bob Zarinelli14 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Tom Creighton at the O’Fallon was excellent this past Saturday. 3/15/25. We were looking around for a shed on line and completed the request to be contacted. He called within a half hour. He went over the whole process calmly and explained everything. Tuff Shed will take care of the permit and the whole process of building, painting etc soon. Really glad we called and very fortunate Tom handled everything for us.
Response from the owner · a year ago
We’re happy to hear that Bob. We hope you enjoy putting your new Tuff Shed building to good use.
M Stokes1 reviewiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Tom was friendly and knowledgeable! Knows the product well.
Response from the owner · 2 years ago
We’re glad to hear that you’re enjoying your new shed Daniel. Thank you for choosing to work with our team at Tuff Shed Tuff Shed O'Fallon and for leaving us a review.
Jill Johnson7 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
I spoke with Tom in the O’Fallon office and he was extremely helpful and knowledgeable about all the sheds. Quality product and great service!
Response from the owner · 2 years ago
We’re glad to hear that you’re enjoying your new shed Jill. Thank you for choosing to work with our team at Tuff Shed Tuff Shed O'Fallon and for leaving us a review.
