Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
Tuff Turf logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Tuff Turf

Grand Rapids, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #145Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 2,045 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tuff Turf is better than 91% of pest control services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tuff Turf is better than 92% of pest control services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tuff Turf is better than 94% of pest control services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tuff Turf is better than 90% of pest control services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tuff Turf is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tuff Turf is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Tuff Turf for 8 kinds of job.

Tuff Turf for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$146
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#188 / 192

All 13 Google reviews tagged “Bug & insect extermination”

Robin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Love Tuff Turf Molebusters!! Colin did an excellent job & also took the time to let me know there was work going on at the intersection and a lot of dust was in the air and we may want to keep our windows closed. Thanks for the heads up Colin.

Great priceBug & insect exterminationService not listed
LoriLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Our yard looks great! Thanks Joe!

Not sureBug & insect exterminationMosquito exterminationRodent extermination+ Responsiveness+ Quality+ Professionalism
MelLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

For the most part you did a good job, I have always been pretty happy with your results. The one thing that I had a problem with this year is your guys did not spray (or not enough) weed killer on the narrow strip behind our house and behind and between the bushes in the front of the house, I spent a lot of time…

Spider exterminationBug & insect exterminationWeed control+ Responsiveness+ Punctuality+ Quality
Jarryd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Thanks Colin S. For the great service!

Bug & insect exterminationGrass seeding+ Responsiveness+ Punctuality+ Quality
Angelica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have used Tuff Turf Mole Busters the past couple of years. We had a large amount of ant hills throughout our yard back in 2021, and with a nearly 6mo old at the time we decided we wanted a yard we felt comfortable taking our baby in. We also get a spray for fleas, ticks, and mosquitos in our package. It helps…

Mosquito exterminationBug & insect exterminationAnt extermination+ Punctuality+ Quality+ Value
Gretchen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very satisfied with Tuff Turf. They are knowledgeable, professional and trustworthy and do not oversell you on their services. Our lawn looks great!

Bug & insect exterminationMosquito exterminationService not listed+ Responsiveness+ Punctuality+ Quality
Barb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and well run business, reasonable prices, excellent and responsive service. I receive regular updates on the services, unlike other places where once you pay you may feel kind of left in the dark as to what happens next and when. Pricing for services is very transparent. I had ants and voles in…

Bug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very communicative about letting me know when they when will be to spray. Very effective in keeping mosquitos at bay. I can enjoy my yard again!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Diane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mosquito control was very successful

Bug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

I was pleased with all our services…would suggest your service technician for moles stop and talk to homeowner as they most likely are aware of where the mole runs are. Several times he left without catching a run. Otherwise we have been happy customers for many years.

Bug & insect exterminationMosquito exterminationGeneral wildlife removal+ Value
SteveLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

Disappointed. We called because we saw their ad in the local junk mail. Their prices were competitive with other companies so we decided to go with them. We wanted pest and mosquito control for the house and yard. We got off to a rocky start as they couldn't confirm a start date of our services. When they…

Bug & insect exterminationMosquito extermination
JenniferLocal Guide · 167 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Carl4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationRodent extermination

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 74%Overpriced 1%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Weed control655$63–$102
Rodent extermination26$91–$323
Lawn pest control25$66–$139
General wildlife removal25$214–$426
Mosquito extermination19$66–$106
Bug & insect extermination13$66–$146
Grass seeding11—
General pest inspection3$66–$136

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