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Tuff Turf

Lawn care service · Grand Rapids, MI · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#145 of 256 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 2,045 Google reviews
93%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Nov 2026latest review

Tuff Turf at a glance

Google reviewers rate Tuff Turf 4.9 out of 5 based on 2045 reviews, with the owner responding to 97% of them. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding services like fertilization, pest control, and aeration. Recurring themes include professional cleanup of debris and effective lawn maintenance. However, some lower-rated reviews criticize missed mole activity, excessive fertilizer spillage on hardscapes, and vehicle safety concerns during service visits.

  • Google rating: 4.9 out of 5 from 2,045 reviews (93% five-star).
  • Reviews on this page: 2,046 Google reviews (1,598 with written comments, 26 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Pest Control Service serving Grand Rapids, Michigan.

Data from Google, last updated November 3, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

Satisfaction91Reliability92Craft & service94Value90Momentum100Replies to reviews100Satisfaction: 91 (median 93)Reliability: 92 (median 92)Craft & service: 94 (median 95)Value: 90 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 97)
Tuff TurfPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tuff Turf: 91/100 on this factor. Category median: 93.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tuff Turf: 92/100 on this factor. Category median: 92.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tuff Turf: 94/100 on this factor. Category median: 95.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tuff Turf: 90/100 on this factor. Category median: 100.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tuff Turf: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tuff Turf: 100/100 on this factor. Category median: 97.A
100

Bar = this company · dark tick = category median.

Star ratings

2,046 Google reviews we collected

  • 5 stars1,89793%
  • 4 stars1025%
  • 3 stars100%
  • 2 stars80%
  • 1 star291%

Praise vs complaints

Phrases our text analysis found in 1,598 written reviews

  • Praise1,87699%
  • Complaints221%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price19817%
  • Reasonable84174%
  • Overpriced171%
  • Not sure787%

Topic share

How often each topic comes up in the written reviews

  • Quality & results75840%
  • Staff & attitude45824%
  • Speed & response22212%
  • Communication20811%
  • Would recommend1387%
  • Price & value704%
  • Honesty & trust442%

What customers talk about

We read 1,598 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Chelsea did a great job with my first lawn aeration!”
    “Only a couple of months after the program ended my yard looks the worst it ever has.”
  • “Very courteous, answered questions and professional.”
    “The lady was completely rude and informed me that the size of the lawn was bigger than they had anticipated and that they wouldn't roll it for the pr…”
  • “Showed up on time and provided professional service as usual.”
    “, they are a no show and no reply as to what happened.”
  • “Josh and Tuff Turf continue to deliver and have excellent communication!”
  • “We were kept informed before, during and after the treatment and highly recommend him and Tuff Turf for your lawn care and pest control services!”
    “For mole/vole service, I can’t recommend them at all.”
  • “Great value, very knowledgeable, and always friendly!”
    “Very expensive for what u get!”
  • “Tuff Turf staff is always thorough and trustworthy.”

People customers mention

  • Molebusters 70 reviews
  • Timmer 23 reviews
  • Chelsea 22 reviews
  • Cody 21 reviews
  • Busters 18 reviews
  • Nolan 17 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Tuff Turf for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Lizbeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★

Dillan Courtney was responsible for our first visit from mole busters. Very courteous, answered questions and professional. Thank you!

Not sureService not listed
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 hours ago★★★★

I’ve used Tuff Turf for a couple years and Adrian Beltran has always been our tech application is quick clean up of any debris on driveway and patios is also taken care of and appreciated!

Reasonable priceWeed control
KL14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 hours ago★★★★★

Adrian did a great job treating my lawn. He made sure that he was very thorough.

Great priceWeed control
jesse3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 hours ago★★★★★

Josh and Tuff Turf continue to deliver and have excellent communication! Still killing it!!

Reasonable priceWeed control
MattLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Chelsea did a great job with my first lawn aeration! I’ll be using this service every fall.

Great price
Charles6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Harrison McGill provided excellent application work today!!! Very satisfied with his service attitude and lawn information!

Reasonable priceWeed control

Customer reviews

4.9 ★★★★★ 2,045 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Lizbeth Tommy2 reviewsTotal number of Google reviews Lizbeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dillan Courtney was responsible for our first visit from mole busters. Very courteous, answered questions and professional. Thank you!

  • Price assessment: Not sure
  • Services: Service not listed
Patrick Rose2 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used Tuff Turf for a couple years and Adrian Beltran has always been our tech application is quick clean up of any debris on driveway and patios is also taken care of and appreciated!

  • Price assessment: Reasonable price
  • Services: Weed control
Response from the owner · 4 months ago

Patrick, Thank you for being a loyal customer! We're glad to hear Adrian continues to provide great service and takes the time to leave your driveway and patios clean after each application. We appreciate your feedback and hope we can earn that fifth star on your next visit! -The Tuff Turf Team

Bernie Malewitz
Review from Google · view on Google
★★★★★

Justin did a great job!!!

Dresden Harry6 reviewsTotal number of Google reviews Dresden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jacob Johnson is great. Always on time and keeps us informed

Response from the owner · 6 months ago

Dresden, Thank you for the 5-star review! We’re happy to hear Jacob is taking great care of you and keeping communication strong. We appreciate your support! -The Tuff Turf Team

KL S14 reviewsTotal number of Google reviews KL has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Adrian did a great job treating my lawn. He made sure that he was very thorough.

  • Price assessment: Great price
  • Services: Weed control
Response from the owner · 6 months ago

KL, Thank you for the great feedback! We’re glad to hear Cody was thorough and focused on delivering high-quality work. We’ll be sure to pass this along to him. We appreciate you choosing us! -The Tuff Turf Team

jesse anderson3 reviewsTotal number of Google reviews jesse has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Josh and Tuff Turf continue to deliver and have excellent communication! Still killing it!!

  • Price assessment: Reasonable price
  • Services: Weed control
Response from the owner · 3 months ago

Jesse, Thank you for the wonderful review! We're happy to hear Josh continues to provide excellent service and communication. We appreciate your continued trust in Tuff Turf! -The Tuff Turf Team

Kerry Watts8 reviewsTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cody did an excellent job treating our lawn. Great company!

Response from the owner · 6 hours ago

Kerry, Thank you for the kind words! We're glad to hear Cody did such a great job taking care of your lawn. We appreciate your trust in Tuff Turf and are grateful for the opportunity to keep your lawn looking its best! -The Tuff Turf Team

Matt YorkLocal Guide · 16 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chelsea did a great job with my first lawn aeration! I’ll be using this service every fall.

  • Price assessment: Great price
Response from the owner · 6 hours ago

Matt, Thank you for the great review! We're so glad Chelsea made your first lawn aeration experience a positive one. We'll be sure to pass along your kind words to her. We appreciate your business! -The Tuff Turf Team

Todd Schenck3 reviewsTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Colin Sladek - well done. Thx

  • Price assessment: Reasonable price
  • Services: Weed control
Response from the owner · 6 months ago

Todd, Thank you for the 5 star review. Your business is much appreciated! -The Tuff Turf Team

Sandra SwansonLocal Guide · 12 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thomas did a good job spraying our yard for bug control. Always appreciated!

  • Price assessment: Reasonable price
  • Services: Weed control
Response from the owner · 6 months ago

Sandra, Thanks for the kind words—we really appreciate you taking the time to share your experience! We’re glad to hear Jacob took good care of your yard. We’ll be sure to pass this along to him. Thanks again for choosing us! -The Tuff Turf Team

Tuff Turf on Google Maps →

Business details