Experts Reviews · Company report
Tuff Turf logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Tuff Turf

Grand Rapids, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #145Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 2,045 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tuff Turf is better than 91% of pest control services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tuff Turf is better than 92% of pest control services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tuff Turf is better than 94% of pest control services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tuff Turf is better than 90% of pest control services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tuff Turf is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tuff Turf is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Tuff Turf for 8 kinds of job.

Tuff Turf for lawn pest control

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Lawn pest control”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Lawn pest control”

Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Great job!

Great priceLawn pest control
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Joe is very thorough in his work and always pleasant and friendly. He has helped out mole problem

Reasonable priceLawn pest control+ Punctuality+ Quality+ Value
MelLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

For the most part you did a good job, I have always been pretty happy with your results. The one thing that I had a problem with this year is your guys did not spray (or not enough) weed killer on the narrow strip behind our house and behind and between the bushes in the front of the house, I spent a lot of time…

Spider exterminationBug & insect exterminationWeed control+ Responsiveness+ Punctuality+ Quality
Gary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Excellent work! I know longer have to see unsightly mole mounds or runs in my yard. Saves my yard and my lawn equipment. Very thorough and professional.

Lawn pest controlService not listed+ Quality+ Professionalism+ Value
Gary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Very effective. Yard looked great after just a few treatments for moles and they kept it that way. Good communication, fair price. I would highly recommend them.

Lawn pest control+ Punctuality+ Professionalism
Carole12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Off to a great start. Looks like Cody trapped a mole.

Reasonable priceLawn pest control+ Professionalism+ Value
RichardLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

hired for mole and chipmunk control. Did an excellent job with moles, which have essentially, as best I can tell, been completely taken care of. Very good communication, letting me know every time they would be out to check on thinks.

Lawn pest control+ Quality+ Professionalism
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The mole problem is no longer...

Lawn pest control+ Quality+ Professionalism
BethLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tuff Turf took care of our mole problem and continues to monitor the situation. We had moles everywhere with tunnels and mounds. They were tearing up our new firepit and tunneling under the cement. We tried to move them out ourselves but had to call a professional. They were quick and effective.

Lawn pest control+ Responsiveness+ Professionalism
Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had many mole hills in our new lawn and once we hired MoleBusters within 4 applications the moles were not evident. They continued preventive measures for four more weeks. Very satisfied with their service.

Lawn pest control+ Punctuality+ Professionalism+ Value
Cristina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

They always wrote up a report after each visit.

Lawn pest control+ Responsiveness+ Professionalism
JanniceLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One thing I would have liked, was communication from the employee before they left. The very first guy explained everything to me and let me know when he was done. I haven't seen any more mole activity. I will use them again

Lawn pest control+ Punctuality+ Quality+ Professionalism
MatthewLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It only took 5 business days from my initial phone call to my first treatment for moles, and this was during the busy summer season. After two visits, my moles are gone. They always reach out a couple days before their next visit, so you can prepare for them coming to the house. This was a very good experience, and I highly recommend Mole Busters!

Lawn pest control+ Responsiveness+ Punctuality+ Quality
LimeLite12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent communication, professionalism, and results.

Lawn pest control+ Responsiveness+ Punctuality+ Professionalism
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Tuff Turf come out for mole removal services. We haven't had moles since and it's been about a year and a half. Would recommend them to anyone looking for mole removal.

Lawn pest control+ Responsiveness+ Punctuality+ Quality
Allie16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful company everyone is very friendly and helpful/informative.

Lawn pest control+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and communication. Each visit is consistently followed up with an email explaining everything that was done. Pleasant employees to talk with as well.

Lawn pest control+ Quality+ Professionalism
Krista7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I appreciate honesty in a company. They realized they missed a mole run on a previous visit & they added more service onto my contract to remedy the situation.

Lawn pest control+ Responsiveness+ Professionalism
eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Started service 6/29 but it took them 1/2 month to show up. When they did, they claimed there was no mole activity when in fact there was tons of activity. Then they lost my payment information. I’ve called twice and emailed 3 times with no response. For mole/vole service, I can’t recommend them at all.

Lawn pest control− Responsiveness− Quality
MikeLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My first experience with Tuff Turf Molebusters. Very satisfied with the experience. Great communication and follow up.

Lawn pest control+ Responsiveness+ Punctuality+ Quality
ChadLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came, they saw, they conquered the moles turning my yard into a mess of mounds, killing grass making general ugliness and other wise just making me mad but NO MORE of that after mole busters came!

Lawn pest control+ Responsiveness+ Punctuality+ Quality
GaryLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

My yard is inundated with moles, they come out walk around the yard for ten minutes then sit in there truck for 20 minutes so it looks like their doing their job. Have them on camera multiple times. Do not hire. Told my wife dont do it again this year but she didn't listen. Do it yourself you'll have better luck.…

Lawn pest control− Quality− Value
DennisLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They got rid of our mole infestation and are keeping them away. Isn’t that the idea?

Lawn pest control+ Quality+ Value
david1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service, answered any and all questions.

Lawn pest control+ Responsiveness+ Punctuality+ Quality
Katelyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Lawn pest controlWeed control+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 74%Overpriced 1%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Weed control655$63–$102
Rodent extermination26$91–$323
Lawn pest control25$66–$139
General wildlife removal25$214–$426
Mosquito extermination19$66–$106
Bug & insect extermination13$66–$146
Grass seeding11—
General pest inspection3$66–$136

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