How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORETufts Carpet Cleaning
Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 278 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Tufts Carpet Cleaning for 5 kinds of job.
Tufts Carpet Cleaning for carpet steam cleaning
Clear ✕All 50 Google reviews tagged “Carpet steam cleaning”
Always amazing!
We called Tufts Carpet Cleaning for emergency water extraction after our basement flooded from heavy rain. They were quick to respond, professional, and efficient. The technician clearly explained the process and helped remove as much water as possible to limit further damage. Great service during a stressful situation — highly recommend.
100% satisficed excellent value, on time very professional. I highly recommend
Cheyenne was so diligent in cleaning the carpet. The stairs have white carpet and were in bad shape. They look like new now! Very friendly and very fast. I will definitely use Tufts again.
Tufts did great work cleaning our carpets. Cheyenne was prompt, professional, and super efficient. Communication before and after appointment was clear and I would definitely hire him again.
Cheyenne is terrific. My carpet is squishy-soft again and smells so fresh. Wish I would’ve called sooner.
Steam cleaners do the same thing. what made the difference for me was the friendly professional service.
Super! Exceeds expectations. Carpets super clean. On time, easy to work with.
Great Job! Was concerned about the cost to clean all my carpets but I am so happy I did it all. Such an amazing difference. Smells so nice also. Thank you Tufts!!
Once again an amazing job!!! I had my area rug done too and it looks brand new. I’ve been using Tufts Carpet Cleaning since 2014😊
So happy with quality and process. Been using Tufts for a couples years now and I feel like my carpets keep looking better and better.
This is the second service with Tufts. The owner Cheyenne is very helpful and professional. He arrived on time and was quick with his set up and assessment. He tackled all my concerned areas. I had some stains from my toddler and pets and those were all lifted in the cleaning process. I am so pleased with the…
Second time using Tufts and it's been great both times! I love that carpets get like-new clean and no heavy "perfume" smell! A+
Wonderful experience. From scheduling to getting my carpet cleaned, they are responsive and thorough and timely. Absolutely recommend Tufts Carpet Clening.
So happy we used Tufts carpet cleaning. They came out the next day, our carpets looked and smelled great when they finished. Will definitely be using them again in the future.
Tufts carpet cleaners did a fantastic job for me. The carpets got cleaned well, it was in a timely fashion and they dried quickly. I would definitely recommend them. They have been in business for years and have taken care of our duplexes for a long time.
Just got my carpets cleaned by Tufts carpet cleaning. My carpets were beyond dirty. They cleaned them and they look like new again. They are very professional. Great quality and well worth it.
We've been using Tufts for our rental properties and our own home for several years now. Always on time, cheerful, and thorough!
I had two of my rooms cleaned by Tufts and couldn't be happier. Cheyenne was communicative before the appointment, arrived on time, was professional, and my carpets look great after years of my dog making messes on them. I plan to use Tufts again when I want my carpets cleaned. Thanks, Cheyenne!
Super responsive and thorough. Fair service for the price.
Cheyenne is the BEST! Will never use another carpet cleaning company!
The carpets look great and dried fast. Highly recommend.
I had my carpet cleaned at the end of May for a move. Cheyenne was quick, efficient, and friendly. Would recommend to others.
HIRE TUFTS!! Amazing service. from answering the phone when you call showing up on time to the actual cleaning could not have asked for more.
I've used Tuff's Carpet Cleaner for 3 years now and I've always been super impressed with his service!!
Super great experience! He was super informative and helpful in getting out different stains! We are planning to use him again when we need our carpet cleaned in the future.
Great job
So quick and great service! Cheyenne was in and out of my 900 square foot apartment in under an hour. So worth it.
Our experience with Tufts Carpet Cleaning was excellent. We had been referred by a friend who has used them before and we were impressed with the overall experience. Our cleaning professional arrived on time, did a thorough job, and gave us some tips for future care. We would use Tufts again and recommend them to others.
Did EXCELLENT work. DEFINITELY recommend 👌
Great communication, very prompt, carpets look fabulous.
Good job!
I don't know how to articulate my experience with Tufts other than it's exactly what you *hope* your carpet cleaning experience will be like. Excellent communication during the entire process, punctual, professional, knowledgeable, and with newer equipment. Completely satisfied and I always call Tufts first when…
Knowledgeable, on-time, and hard working. Made older dirty carpet on stairs clean.
Cheyenne was great! They got me on the schedule quickly and Cheyenne made my old carpet look soooo great! I will definitey use them in the future.
Cheyenne Tuft was amazing and so is the carpet! Thank you
Great work! Professional and on time
Fast service, great communication, definitely recommend.
Great job!
Cheyenne was timely, thorough and professional. The carpet is new again!
I didn't have high hopes for our old carpet in our hallways and bedrooms, it was so dingy and spotted. After the cleaning by Tufts, it really looks and feels almost like new! All the stains were taken care of, it dried fairly quickly, and there are no lingering odors. Tufts was professional, on time, responsive, and…
If you need your carpets cleaned this is who you need to call. After a tragic incident in my apartment I desperately needed to have my carpets cleaned so I called Tuft's and Cheyenne was able to come out within a couple days and treated my carpet with some magical powers! Absolutely wonderful job! I couldn't get…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 59 | $170–$365 |
| Carpet steam cleaning | 50 | $176–$403 |
| Pet stain & odor removal | 36 | $214–$448 |
| Area rug cleaning | 19 | $164–$440 |
| Upholstery cleaning | 6 | $196–$371 |
