Tax preparation · Seattle, WA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%73+19Value 15%93+14.2Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★22 Google reviews · 21 photos
95%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the in-person tax preparation services for their knowledgeable, patient, and professional staff who clearly explain complex issues and maintain open communication throughout the process. Reviewers highlight the staff's ability to simplify stressful tax situations, such as 1099 income and business filings, while ensuring accuracy and responsiveness to questions. The primary criticism from lower-rated reviews focuses on the software's tendency to upsell services and display inaccurate information regarding capital gains and form duplicates, alongside concerns about the overall pricing.
Google rating: 4.9 out of 5 from 22 reviews (95% five-star).
Reviews on this page: 22 Google reviews (16 with written comments).
Owner responses: the business replied to 77% of reviews.
Most recent review: July 27, 2026.
Service: Tax Service serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TurboTax - Pioneer Square, Seattle: 85/100 on this factor. Category median: 87.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TurboTax - Pioneer Square, Seattle: 73/100 on this factor. Category median: 85.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TurboTax - Pioneer Square, Seattle: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TurboTax - Pioneer Square, Seattle: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
4.9of 5
5 stars2195%
4 stars00%
3 stars00%
2 stars15%
1 star00%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
100%praise
Praise26100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price343%
Reasonable343%
Overpriced00%
Not sure114%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude831%
Would recommend623%
Quality & results415%
Speed & response312%
Honesty & trust312%
Communication28%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“For years Nicki has handled my complicated business taxes with professionalism, expertise, and genuine care.”
“Would definitely recommend if you're a little confused about your taxes.”
“Her team is incredibly knowledgeable, detail-oriented, responsive, and always willing to answer my questions with patience.”
“She was efficient, communicated with me every step of the way, and always kept me informed about what was happening.”
“She is reliable, detail-oriented, and consistently goes above and beyond to help navigate complex tax situations with clarity and patience.”
“She took the time to clearly explain everything, answered all my questions patiently, and made sure I understood my options so I could make informed decisions.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TurboTax - Pioneer Square, Seattle for 3 kinds of job. Pick one to see what they paid and said.
Shantae3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
For years Nicki has handled my complicated business taxes with professionalism, expertise, and genuine care. Knowing my taxes are in such capable hands gives me complete peace of mind every year. Her team is incredibly knowledgeable, detail-oriented, responsive, and always willing to answer my questions with patience.
Reasonable priceBusiness tax preparation
Carrie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nicole is a great tax expert. She is very knowledgeable and patient, and she addressed all of my tax questions perfectly.
IRS audit representation
Shanyanika1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nichole P. is a gem. Wonderful that this resource is available in this location.
MaggieLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nichole was great consulting with me on a call for my personal taxes as a 1099. She gave great insight on benefits of choosing deductions that were best for me. Would definitely recommend if you're a little confused about your taxes.
LadybugLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nichole is professional, knowledgeable and patient. She gave me excellent tax advice. Highly recommend her services.
Gina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I highly recommend Nichole for her work. She is reliable, detail-oriented, and consistently goes above and beyond to help navigate complex tax situations with clarity and patience. Her professionalism and dedication make her a valuable asset to the team.
Tax problem consultingIncome tax return filingIncome tax return preparation
For years Nicki has handled my complicated business taxes with professionalism, expertise, and genuine care. Knowing my taxes are in such capable hands gives me complete peace of mind every year. Her team is incredibly knowledgeable, detail-oriented, responsive, and always willing to answer my questions with patience.
Price assessment: Reasonable price
Services: Business tax preparation
Response from the owner · 2 months ago
Thank you for the 5-star review. We are delighted to hear about your positive experience with our team at TurboTax - Pioneer Square, Seattle. It is wonderful to know that our professionalism, expertise, and genuine care have provided you with peace of mind. We take pride in being knowledgeable, detail-oriented, and responsive to our clients' needs. Your kind words about our willingness to answer questions with patience are greatly appreciated. Thank you for trusting us with your business taxes.
TurboTax Expert Full Service Team
Carrie Sun3 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Nicole is a great tax expert. She is very knowledgeable and patient, and she addressed all of my tax questions perfectly.
Services: IRS audit representation
Response from the owner · 3 months ago
Thank you for the 5-star review, Carrie. We are delighted to hear about your positive experience with our tax services at TurboTax - Pioneer Square, Seattle. It is wonderful to know that Nicole's expertise and patience made a significant impact in addressing your tax questions. We strive to provide exceptional service to all our clients, and your feedback is greatly appreciated.
TurboTax Expert Full Service Team
Stephen CruzLocal Guide · 10 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Nichole P. - TurboTax
Outstanding customer service
Price assessment: Not sure
Services: Tax problem consulting
Response from the owner · 3 months ago
Thank you for the 5-star review, Stephen. We are thrilled to hear that you received outstanding customer service at TurboTax - Pioneer Square, Seattle. Your feedback is greatly appreciated and motivates us to continue providing exceptional service.
TurboTax Expert Full Service Team
Shanyanika Mcelroy1 reviewiTotal number of Google reviews Shanyanika has written across all businesses on Google Maps, not just this one.
Nichole P. is a gem. Wonderful that this resource is available in this location.
Response from the owner · 3 months ago
Thank you for the 5-star review. We are delighted to hear that you had a positive experience at our Pioneer Square location. It is wonderful to know that Nichole made such a great impression. We strive to provide exceptional service and are pleased to have met your expectations.
TurboTax Expert Full Service Team
Maggie ColemanLocal Guide · 13 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Nichole was great consulting with me on a call for my personal taxes as a 1099. She gave great insight on benefits of choosing deductions that were best for me. Would definitely recommend if you're a little confused about your taxes.
Response from the owner · 3 months ago
Thank you for the 5-star review, Maggie. We are delighted to hear that Nichole provided you with valuable insights and guidance for your personal taxes. Your recommendation means a lot to us, and we are pleased to know that our service was helpful to you. We look forward to assisting you with your tax needs in the future.
TurboTax Expert Full Service Team
Ladybug SpeakerLocal Guide · 29 reviewsiTotal number of Google reviews Ladybug has written across all businesses on Google Maps, not just this one.
Nichole is professional, knowledgeable and patient. She gave me excellent tax advice. Highly recommend her services.
Response from the owner · 3 months ago
Thank you for the 5-star review. We are delighted to hear that you had a positive experience at TurboTax - Pioneer Square, Seattle. It is wonderful to know that Nichole provided you with professional, knowledgeable, and patient service, and that her tax advice was excellent. Your recommendation means a lot to us.
Thank you once again for your feedback.
TurboTax Expert Full Service Team
Gina Richmond3 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
I highly recommend Nichole for her work. She is reliable, detail-oriented, and consistently goes above and beyond to help navigate complex tax situations with clarity and patience. Her professionalism and dedication make her a valuable asset to the team.
Services: Tax problem consulting, Income tax return filing, Income tax return preparation
Response from the owner · 3 months ago
Thank you for the 5-star review, Gina. We are delighted to hear about your positive experience at TurboTax - Pioneer Square, Seattle. Your kind words about Nichole's reliability, attention to detail, and professionalism are greatly appreciated. We strive to provide exceptional service, and it's wonderful to know that Nichole's dedication has made a significant impact. Thank you for recommending us.
TurboTax Expert Full Service Team
Victoria Vega5 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Thank you for the 5-star review, Victoria. We are delighted to hear that you found our service friendly and helpful. Your satisfaction is our top priority, and your feedback encourages us to continue providing exceptional service. We look forward to assisting you with your tax preparation needs in the future.
TurboTax Expert Full Service Team
Tiffany Clemmings12 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Nichole P. was easy to work with. This was my first time using TurboTax here and she made the entire process feel simple and stress-free. She was efficient, communicated with me every step of the way, and always kept me informed about what was happening. I really appreciated how easy she made everything and how quickly she responded to my questions. I’ll definitely be working with Nichole P. again in the future and would highly recommend her to anyone looking for a smooth tax filing experience.
Price assessment: Great price
Services: Tax problem consulting, Income tax return preparation
Response from the owner · 4 months ago
Thank you for the 5-star review. We are delighted to hear about your positive experience at TurboTax - Pioneer Square, Seattle. It is wonderful to know that Nichole made your first time using our service simple and stress-free. We are pleased that her efficiency and communication met your expectations and that she was able to provide you with a smooth tax filing experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
TurboTax Expert Full Service Team
Dave PetersonLocal Guide · 30 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
I've used tt online for a few years to do my taxes. Never a pleasant experience. Try to upsell you constantly. This year it falsely said I had huge capital gains and owed a lot of tax, neither of which were true. It said I had duplicates of several of the forms I uploaded. Was a nightmare, and my financial situation is not at all unusual. Plus it's one of the more expensive services. I'm going with hrblock instead.
Response from the owner · 6 months ago
Thank you for sharing your feedback, Dave.
We sincerely apologize for the difficulties you encountered while using our service. It is our priority to ensure accuracy and a smooth experience for all our users, and we regret that we did not meet your expectations this time. Your comments about the upsell attempts and the issues with form duplication are valuable to us, and we will use them to improve our services. We understand your decision to explore other options and appreciate the time you took to provide us with your insights.
TurboTax Expert Full Service Team
