Turquoise Animal Hospital logo

Turquoise Animal Hospital

Animal hospital · San Diego, CA · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%57+13.8Value 14%91+12.9Replies to reviews 7%32+2.3Craft & service penalty80−2Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 97 veterinariansPosition by Experts Score among all companies we track in this category. · better than 27%
4.7 ★★★★★ 306 Google reviews · 24 photos
89%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Oct 2026latest review

Turquoise Animal Hospital at a glance

Google reviewers rate Turquoise Animal Hospital 4.7 out of 5 based on 306 reviews, with the owner replying to only 3 percent of them. Customers frequently praise the friendly staff, punctual appointments, and clear communication regarding routine check-ups, urgent care, and exotic pet treatments. While many highlight reasonable pricing and thorough follow-ups, low-star reviews cite concerns about aggressive upselling, high costs for procedures, and occasional rudeness from front desk personnel.

  • Google rating: 4.7 out of 5 from 306 reviews (89% five-star).
  • Reviews on this page: 306 Google reviews (220 with written comments, 26 with photos).
  • Owner responses: the business replied to 3% of reviews.
  • Most recent review: October 14, 2026.
  • Service: Veterinarian serving San Diego, California.

Data from Google, last updated November 3, 2026.

Score profile vs other veterinarians

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

Satisfaction69Reliability57Craft & service80Value91Momentum100Replies to reviews32Satisfaction: 69 (median 79)Reliability: 57 (median 74)Craft & service: 80 (median 94)Value: 91 (median 85)Momentum: 100 (median 100)Replies to reviews: 32 (median 44)
Turquoise Animal HospitalVeterinarians median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Turquoise Animal Hospital: 69/100 on this factor. Category median: 79.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Turquoise Animal Hospital: 57/100 on this factor. Category median: 74.C
57
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Turquoise Animal Hospital: 80/100 on this factor. Category median: 94.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Turquoise Animal Hospital: 91/100 on this factor. Category median: 85.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Turquoise Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Turquoise Animal Hospital: 32/100 on this factor. Category median: 44.D
32

Bar = this company · dark tick = category median.

Star ratings

306 Google reviews we collected

  • 5 stars27389%
  • 4 stars93%
  • 3 stars41%
  • 2 stars52%
  • 1 star155%

Praise vs complaints

Phrases our text analysis found in 220 written reviews

  • Praise29594%
  • Complaints206%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price320%
  • Reasonable1280%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude13443%
  • Speed & response4213%
  • Quality & results3712%
  • Would recommend3712%
  • Price & value237%
  • Honesty & trust227%
  • Communication206%

What customers talk about

We read 220 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very friendly staff and not trying to push unnecessary services.”
    “The next couple of visits for my sick pet were awful and the vet was presumptuous and condescending.”
  • “Our insurance vet was closed, and Turquoise was able to get us in quickly.”
  • “He was kind, thorough, and I could truly feel how much he cared about my pup.”
    “I think it's a terrible way to treat your long time clientel.”
  • “I appreciate that it’s still locally owned as well, and try to recommend them as much as possible !”
    “If you care about your pet please heed my advice and avoid this place like the plague.”
  • “…s but you get the point) They gave proper advice and prices are very reasonable.…”
    “After that, it became clear this clinic cared more about billing for shots, medications, and visits than about helping my dog.”
  • “I trust them with his care and will definitely be bringing him back for regular care here.”
  • “Everyone who works there is so kind and takes the time to explain every recommended service.”

People customers mention

  • Reed 33 reviews
  • Vet 9 reviews
  • Brecht 3 reviews
  • Melissa 3 reviews
  • Chu 3 reviews
  • Veterinarian 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Brett13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great experiences at TAH. Very friendly staff and not trying to push unnecessary services.

Reasonable price
ThomasLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We love Turquoise Animal Hospital! They always take great care of us whether our pup is having routine check-ups or when she fights a bee. Thanks for all y’all do!

ShannonLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Recommend highly! I Bbought my 7 month old puppy in after rescuing him for establishing care and suture removal. They tested his stool, checked him out, removed the sutures, and I got the results back within one day, along with the medicine to treat him. It was all very simple. The staff loved him and was very kind…

Great priceService not listed
Taylor7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We’ve been coming to the vets at Turquoise Animal Hospital for a year now and always have a positive experience. Everyone who works there is so kind and takes the time to explain every recommended service. What is more impressive is whenever we call them with last minute issues they always do everything they can to…

Reasonable priceService not listed
RebeccaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The care and attention that our little dog Mango receives each time we go to Turquoise Animal Hospital is exceptional! We gave it a go at another animal hospital in the area because they we a bit less expensive, but the experience and service didn't come close to that of this place.

Lily8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I (and my boys) love this vet - the staff is so kind and helpful and truly cares so much about every pet that comes in. We’re so grateful to Dr Brecht !! I appreciate that it’s still locally owned as well, and try to recommend them as much as possible !

Customer photo from Lily's review

Photos

Customer reviews

4.7 ★★★★★ 306 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Brett Goldstock13 reviewsTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experiences at TAH. Very friendly staff and not trying to push unnecessary services.

  • Price assessment: Reasonable price
N J9 reviewsTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this clinic so nice staff and great doctor. Positif atmosphere .

  • Price assessment: Reasonable price
  • Services: Birds
Thomas BakerLocal Guide · 36 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We love Turquoise Animal Hospital! They always take great care of us whether our pup is having routine check-ups or when she fights a bee. Thanks for all y’all do!

Shannon MastersonLocal Guide · 111 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Recommend highly! I Bbought my 7 month old puppy in after rescuing him for establishing care and suture removal. They tested his stool, checked him out, removed the sutures, and I got the results back within one day, along with the medicine to treat him. It was all very simple. The staff loved him and was very kind to him. I trust them with his care and will definitely be bringing him back for regular care here.

  • Price assessment: Great price
  • Services: Service not listed
Taylor Cavazos7 reviewsTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve been coming to the vets at Turquoise Animal Hospital for a year now and always have a positive experience. Everyone who works there is so kind and takes the time to explain every recommended service. What is more impressive is whenever we call them with last minute issues they always do everything they can to squeeze us in and give us peace of mind. We are so happy we found this vet when we first got our puppy and will continue to come here through all stages of his life.

  • Price assessment: Reasonable price
  • Services: Service not listed
Rebecca OchoaLocal Guide · 17 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The care and attention that our little dog Mango receives each time we go to Turquoise Animal Hospital is exceptional! We gave it a go at another animal hospital in the area because they we a bit less expensive, but the experience and service didn't come close to that of this place.

Lily8 reviewsTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I (and my boys) love this vet - the staff is so kind and helpful and truly cares so much about every pet that comes in. We’re so grateful to Dr Brecht !! I appreciate that it’s still locally owned as well, and try to recommend them as much as possible !

Karen TrujilloLocal Guide · 34 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our friend recommended this place as she brings all her pets here. Our sulcata tortoise was treated well here and the staff were kind and friendly.

Bryan WatersLocal Guide · 15 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They take loving care of your pet. And are NOT one of those $500 to walk thru door places!! Have been going here for almost 2 DECADES!!!

  • Price assessment: Great price
Jan Sharpless2 reviewsTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We love Turquoise Animal Hospital! Great staff and service and excellent Dr G is so thoughtful about followup -- we feel like the folks at Turquoise really care about our dog.

  • Price assessment: Reasonable price

Turquoise Animal Hospital on Google Maps →

Business details