Tree service · Worcester, MA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★193 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for TW Tree Care in Worcester, MA, consistently highlight rapid response times, with many noting same-day estimates or immediate contact after inquiries. Customers frequently describe the crew as punctual and efficient, citing thorough cleanup that leaves properties spotless after tree removal and pruning services. Pricing is generally regarded as fair and reasonable, while the company maintains a perfect 5.0 rating from 193 reviews, with the owner responding to a small portion of feedback.
Google rating: 5.0 out of 5 from 193 reviews (100% five-star).
Reviews on this page: 193 Google reviews (177 with written comments, 21 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 10, 2026.
Service: Stump Removal Service serving Worcester, Massachusetts.
Data from Google, last updated October 27, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
TW Tree CareStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TW Tree Care: 100/100 on this factor. Category median: 97.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TW Tree Care: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TW Tree Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TW Tree Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TW Tree Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
193 Google reviews we collected
5.0of 5
5 stars193100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 177 written reviews
100%praise
Praise423100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1334%
Reasonable2566%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9522%
Quality & results8320%
Would recommend7919%
Staff & attitude7518%
Price & value6315%
Communication235%
Honesty & trust72%
What customers talk about
We read 177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew came out with all the equipment and the trees were down without a trace to clean up within an hour.”
“Trevor did an excellent job in removing a bunch of trees from.”
“Highly recommend TW Tree Care and will definitely hire them again for future needs.”
“He charged a very fair amount and was very professional.”
“TW Tree Care of Paxton responded quickly with a reasonable quote and plan of action.”
“His original quote was either in line or better than the others that I received and he followed up with completing the job as expected.”
“Honestly didn’t know they were there at the beginning.”
People customers mention
Trevor33 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TW Tree Care for 4 kinds of job. Pick one to see what they paid and said.
Meagan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
A neighbor referred me to TW Tree and the service was great. Trevor came right out to provide an estimate and scheduled the job within a couple of weeks. The crew came out with all the equipment and the trees were down without a trace to clean up within an hour. Would definitely use TW Tree again. Thank you Trevor and crew!
Great priceTree removal
Dan14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We called tw tree to inquire about getting a tree taken down and within the hour he had reached out to let us know he could take it down same day! Our yard was left spotless and the service was impeccable!
Great priceTree removal
Tracy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I received a call within 15 minutes of leaving a message on their site and they came out in less than two weeks to take care of two fallen trees. Excellent work! I will definitely be contacting Trevor in the spring to take a few trees down.
Reasonable priceTree removal
mark7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Trevor did an excellent job in removing a bunch of trees from. Professional and fast!
Robin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great company to hire, so satisfied with their work. Very prompt, good group of guys.
Thank you!
Reasonable priceTree trimming & pruning
Gene1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
100% satisfied with the pruning work Trevor and crew did on our trees. Highly recommend TW Tree Care and will definitely hire them again for future needs.
A neighbor referred me to TW Tree and the service was great. Trevor came right out to provide an estimate and scheduled the job within a couple of weeks. The crew came out with all the equipment and the trees were down without a trace to clean up within an hour. Would definitely use TW Tree again. Thank you Trevor and crew!
Price assessment: Great price
Services: Tree removal
Dan Scopton14 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
We called tw tree to inquire about getting a tree taken down and within the hour he had reached out to let us know he could take it down same day! Our yard was left spotless and the service was impeccable!
Price assessment: Great price
Services: Tree removal
Tracy Potter1 reviewiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
I received a call within 15 minutes of leaving a message on their site and they came out in less than two weeks to take care of two fallen trees. Excellent work! I will definitely be contacting Trevor in the spring to take a few trees down.
Price assessment: Reasonable price
Services: Tree removal
mark alkema7 reviewsiTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
100% satisfied with the pruning work Trevor and crew did on our trees. Highly recommend TW Tree Care and will definitely hire them again for future needs.
Price assessment: Reasonable price
Services: Tree trimming & pruning
John Chasse2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
They showed up, set up, cut 2 100+ ft tall pines down, chipped up everything they could, hauled away what they couldn't, cleaned up better than they found it, addressed my few concerns, all in @2.5 hours. So, yeah, 5 stars! John.
Price assessment: Reasonable price
Services: Tree removal
Paul James7 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
TW tree did an outstanding job. They were on time, efficient, and professional. They removed two trees and you wouldn’t even know they had been in our yard. Their equipment was impressive and state of the art. We were super impressed and will definitely use them again and refer them to friends, family, and neighbors!
Paul and Karen James
Price assessment: Great price
Heather RochefordLocal Guide · 16 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
TW Tree Care does an excellent job. Very professional and polite. Took down many large oak and pine trees. Great price, quality sevice, a great job. Highly recommended...
