Towing service · Medford, OR · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%95+13.4Replies to reviews 7%15+1.1Craft & service penalty99−0.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 89 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 26%
4.6★★★★★118 Google reviews · 24 photos
84%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.6 out of 5 from 118 reviews (84% five-star).
Reviews on this page: 118 Google reviews (96 with written comments, 5 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: November 1, 2026.
Service: Towing Service serving Medford, Oregon.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Twedell's TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Twedell's Towing: 82/100 on this factor. Category median: 91.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Twedell's Towing: 77/100 on this factor. Category median: 88.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Twedell's Towing: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Twedell's Towing: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Twedell's Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Twedell's Towing: 15/100 on this factor. Category median: 64.F
15
Bar = this company · dark tick = category median.
Star ratings
118 Google reviews we collected
4.6of 5
5 stars9984%
4 stars76%
3 stars22%
2 stars22%
1 star87%
Praise vs complaints
Phrases our text analysis found in 96 written reviews
96%praise
Praise15796%
Complaints74%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1059%
Reasonable635%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4829%
Speed & response4729%
Price & value2415%
Quality & results1811%
Would recommend1811%
Honesty & trust64%
Communication32%
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I received assistance quickly on a hot afternoon and enjoyed a friendly chat with Jason while my car was being towed from Medford to Grants Pass.”
“Very unprofessional and unsafe.”
“Thanks the quick repair and for not ripping off an "out of towner"”
“Quick clean and professional price was fair and half the price of the other guys!”
“now the fees are so high I cant afford to get my car out along with all my stuff.”
“Steven did a wonderful job took very good care of my Corvette”
“Great service all around, and will be using them again in the future if I need it.”
“We were really impressed with your knowledge and honesty.”
“Quick service and they were friendly and easy to work with.”
People customers mention
Jason9 reviews
Twedells6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Twedell's Towing for 2 kinds of job. Pick one to see what they paid and said.
Ccheyenne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Jason hooked our 40 foot motor home up from a mechanics shop to our house AND backed down and maneuvered down our tight driveway. If we ever ever need towed again we will only be using Twedells. And again thank you Jason a million times. He has no idea how much he helped us!!
Great price
HHeaven4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I received assistance quickly on a hot afternoon and enjoyed a friendly chat with Jason while my car was being towed from Medford to Grants Pass. It was an all-around good experience.
Not sureCar towing
MMike3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great job...
Thanks the quick repair and for not ripping off an "out of towner"
We were really impressed with your knowledge and honesty.
LLeo1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
When I called for help they went out of their way to help me, sent me a link to sent my location to and they gave me the best rate they could. Thank you. If I need help again they will be who I call
Great priceCar towing
TTawnyaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They showed up right after my call, fixed the battery problem and made my day! Highly recommend!
PPhillip5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Quick clean and professional price was fair and half the price of the other guys!
Jason hooked our 40 foot motor home up from a mechanics shop to our house AND backed down and maneuvered down our tight driveway. If we ever ever need towed again we will only be using Twedells. And again thank you Jason a million times. He has no idea how much he helped us!!
Price assessment: Great price
H
Heaven came down Taylor4 reviewsiTotal number of Google reviews Heaven has written across all businesses on Google Maps, not just this one.
I received assistance quickly on a hot afternoon and enjoyed a friendly chat with Jason while my car was being towed from Medford to Grants Pass. It was an all-around good experience.
Price assessment: Not sure
Services: Car towing
D
David F2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We blew the radiator on a 2003 Escalade while towing our vintage 1966 airstream up the Siskiyou pass. It was a Friday at 3pm. I looked up towing companies and found Twedell's understanding they have been in business a long time. They sent out two trucks. One to flatbed the AWD Escalade to repair and the other to tow the airstream to an RV park. The tow truck operators were excellent in their safety procedures. We were in the far right slow truck lane but still in a very dangerous curve on I5.
The guys got us off the highway within 15 minutes of arriving on the scene. They made sure we were safe and moved our rigs without any issues.
I have long hauled SUVs, trailers all over the west and Baja for forty years. I always prep my vehicles but when something happens you pray there is a great tow service provider. When driving through Southern OR I know Twedell's could handle anything anytime.
Thank you Jason, Steven and Twedell's
Price assessment: Great price
Services: Special vehicle towing
M
Mike Nielsen3 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
When I called for help they went out of their way to help me, sent me a link to sent my location to and they gave me the best rate they could. Thank you. If I need help again they will be who I call
Price assessment: Great price
Services: Car towing
T
Tawnya IsonLocal Guide · 20 reviewsiTotal number of Google reviews Tawnya has written across all businesses on Google Maps, not just this one.