Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Twins Collision Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%32+2.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Twins Collision Inc

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 624 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Twins Collision Inc is better than 90% of auto body shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Twins Collision Inc is better than 87% of auto body shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Twins Collision Inc is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Twins Collision Inc is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Twins Collision Inc is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Twins Collision Inc is better than 32% of auto body shops.D
32

Reviews for your job

Customers hired Twins Collision Inc for 6 kinds of job.

Twins Collision Inc for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 27

All 7 Google reviews tagged “Auto engine diagnostic”

Meri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Responsive, communicative, friendly, professional, helpful

Great pricePaintingAuto engine diagnosticBody & Trim
AngeliqueLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Just a phenomenal service and repairs! Lucy at Twin Collision made my entire ordeal with my car easy and pain free! Hopefully nobody else will hit ma car but I am not worried anymore! Because I know that it will be a fla less repair! Thank you Lucy!

Steering & suspension repairPaintingAuto engine diagnostic
Nazia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Twins collision has excellent and speedy service. I brought my car in and they took it the same day. A rental car was arranged within minutes as well. I was informed via text what was going on in the interim. I picked up my car and dropped of the rental. The whole process was seamless and they did such a great job…

Body & TrimAuto engine diagnosticPainting
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is the fourth time that Twins repaired one of my vehicles and the service is outstanding, the claims move with incredible speed and not only was our car returned in perfect condition, it actually runs better than before the accident. This shop does seriously amazing work and we have had wprk done on Hondas and…

Auto engine diagnosticPaintingSteering & suspension repair
Juan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It is very difficult to find an honest repair shop, after an extensive search I found this shop. I am extremely happy with the results. My car looked brand new when they were done. They are extremely honest and friendly. Lucy is awesome, she is always pleasant and easy to contact. After a horrible experience with another shop I am glad I found this one.

Body & TrimAuto engine diagnosticPainting
Klodi3 years ago★★★★★

Rating only, no written review.

Body & TrimElectricalAuto engine diagnostic
Ahmad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Body & TrimElectricalAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 44%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim125—
Painting95—
Steering & suspension repair12—
Tires9—
Auto engine diagnostic7—
Electrical6—

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