Experts Reviews · Company report
Twins Collision Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%32+2.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Twins Collision Inc

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 624 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Twins Collision Inc is better than 90% of auto body shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Twins Collision Inc is better than 87% of auto body shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Twins Collision Inc is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Twins Collision Inc is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Twins Collision Inc is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Twins Collision Inc is better than 32% of auto body shops.D
32

Reviews for your job

Customers hired Twins Collision Inc for 6 kinds of job.

Twins Collision Inc for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.95
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 95 Google reviews tagged “Painting” · showing 20

Veronica10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My insurance company recommended this shop, and I’m so glad they did! My entire experience was seamless, they communicated with me throughout, and my car looks brand new. While I hope to not need them in the future, I’d definitely return as a customer!

Reasonable pricePaintingBody & Trim
Rebecca13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent work and wonderful people. Communication was transparent and work was done timely. Hope not to need their repair work again, but would return if needed!

Reasonable pricePaintingBody & Trim
Calvin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Just really amazing customer service and great work. Thank you!! I’ve been referring ppl to this place ever since.

Great pricePaintingBody & Trim
sulaysosa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had such a great experience with Twins Collision! My Mazda CX-90 was rear-ended, and a friend recommended them to me. I’m so glad she did. They did an amazing job—my car looks brand new again and the paint job is perfect! The customer service was also excellent. They kept me informed and explained everything to…

Reasonable pricePaintingBody & Trim
JoLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I’m always nervous handing my car over to a new mechanic but Twins was unbelievably excellent in all aspects right from the start. I happened across Twins when I was searching for a collision expert in the area. It took them less than 15 minutes to give me an all encompassing estimate. Their price was reasonable.…

Great pricePaintingBody & Trim
Glendy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The best auto body shop in NYC! Lucy was absolutely amazing and kept me updated throughout the entire repair process. They repaired damage to the rear left bumper of my vehicle after another driver accidentally hit my parked car, and the result was incredible, it looks like it just came out of the dealership! The…

Painting
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The team at Twins Collision will change your expectations about body shops. They are accommodating, fast, easy to communicate with, and professional!. I brought my Telluride in for a bumped replacement and the experience was wonderful. They even washed the car and filled up the tank when it was ready to be picked up.

Great pricePaintingBody & Trim
Nathalie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Trustworthy folks who do great work! They will continue to be my go to as long as I live in the neighborhood and probably as long as I am in NYC.

Reasonable pricePaintingBody & TrimService not listed
MarianneLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service, car looks like new!

Reasonable pricePaintingBody & Trim
Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This has to be one of the best experiences I’ve had with a talented and kind service. I was treated with such respect after a traumatic car moment. The best part; my car is better than new now. They did outstanding repairs and paint job. Love this

Great pricePaintingBody & Trim
Janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

"I want to start by saying that I can't recommend Twins Collision enough! They did an absolutely flawless job repairing my car after I was side swiped while parked. The paint match is perfect, better than when I bought it from the dealer. The bodywork was perfect! The staff was incredibly professional, kept me…

Reasonable pricePaintingBody & Trim
XxYARDSALExX2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Twins collisions is definitely my permanent mechanic I was sideswipe and my insurance gave me the option to go anywhere so I ask what are the 5 stars locations that they have under they're umbrella this was the first option they gave me and now I know why ..my service is now completed I thought they would paint it…

Customer photo from XxYARDSALExX's reviewCustomer photo from XxYARDSALExX's reviewCustomer photo from XxYARDSALExX's reviewCustomer photo from XxYARDSALExX's review
Steering & suspension repairPaintingBody & Trim
Meri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Responsive, communicative, friendly, professional, helpful

Great pricePaintingAuto engine diagnosticBody & Trim
Filomena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Where do I start, I must say Unbelievable work! They took care of my car after my accident and it looks like nothing ever happened to it. The paint match is flawless and the body lines are perfect. They really take pride in their craft. They are Trustworthy, skilled, and honest. Manny and Richie at Twins Collision…

PaintingBody & Trim
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

You never want to go to a body shop because it usually means something bad happened but I feel very lucky to live near Twins. Unfortunately I'm a repeat customer but every time has been a good experience. This time, I had to get my bumper replaced, and with all the sensors and technology in newer cars, it could have…

Reasonable pricePaintingBody & Trim
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We chose Twins because they partnered with our insurance which made the process of getting our car repaired much easier. But I would recommend Twins regardless. They did a beautiful job, were friendly, and kept me informed of the progress. My car looked brand new when they were done!

Reasonable pricePaintingBody & Trim
Quanah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My experience with this auto shop was really excellent. The service was very quick and I was updated frequently on the progress, I would highly recommend this shop.

Not surePaintingBody & Trim
JustinaLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service! After an accident my car needed some auto body repairs and the shop did a great job fixing my car and always keeping me and my insurance informed. Highly recommend!!

Reasonable pricePaintingBody & Trim
AngeliqueLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Just a phenomenal service and repairs! Lucy at Twin Collision made my entire ordeal with my car easy and pain free! Hopefully nobody else will hit ma car but I am not worried anymore! Because I know that it will be a fla less repair! Thank you Lucy!

Steering & suspension repairPaintingAuto engine diagnostic
Isadora6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a great experience with this body shop. I cannot recommend this business enough. Lucy and the Twins team have assisted me in the last 5-6 years. The shop has a reliable team that keeps their clients informed and updated every step of the way. They fixed my car incredibly efficiently and much faster than I…

Great priceSteering & suspension repairPainting

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 44%Overpriced 0%Not sure 4%

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