Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Two Maids logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%54+13.1Value 14%87+12.3Replies to reviews 7%83+5.9Craft & service penalty50−5Momentum penalty56−4.4Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Two Maids

East Peoria, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 344 Google reviews

📞 Call (309) 431-1122Request a call backWebsite ↗

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Two Maids is better than 74% of apartment cleaning services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Two Maids is better than 54% of apartment cleaning services.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Two Maids is better than 50% of apartment cleaning services.C
50
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Two Maids is better than 87% of apartment cleaning services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Two Maids is better than 56% of apartment cleaning services.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Two Maids is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired Two Maids for 8 kinds of job.

Two Maids for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 14 Google reviews tagged “Cleaning”

Kelsey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job!!

Cleaning
Dianne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gwen always has a smile with her service. She is very thorough with her work & leaves nothing undone. My husband & I have had many other service cleaners & we say Gwen is the best! We highly recommend her but don't take her away from our time!

CleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Brooke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Madison does an amazing job. We appreciate her hard work!

CleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Professionalism
Andrea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have had the best experience with the Two Maids in a mop family. Alexis and Natalie were the most recent team mates here and did a fantastic job, Rue we missed you today. Thank you to the entire Two maids and a mop team.

CleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

This post is about our wonderful cleaner Becca. When we started with Two Maids we had a variety of cleaners and the service was adequate with a couple of redos. For the past several months, we have solely had Becca. I can’t rave enough about her! She takes pride in her work and always does an A+ job!

Cleaning
MA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We’ve used this service for over two years now and are still happy! Our cleaner Gwen is great!

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Bethany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Becca has done an amazing job with her cleans!! I love to come home and be able to take a deep breath and just relax in my clean home! Very appreciative of her hard work, never disappointed !

Cleaning+ Responsiveness+ Quality+ Professionalism
Stamatis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent cleaning service. Started with a deep clean at first and was on the fence about signing up for monthly cleans, but I was convinced that it is worth it after the first time. For my first monthly regular clean, I had Mariah and Larissa and they did a great job. Thanks!

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Carlyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Larissa and Emily did an amazing job and were extremely thorough. Instead of doing the bare minimum, they made sure to ask if there was anything extra they could do and were very open to suggestions.

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I was very pleased with our clean! Donna, Alexus and Jennifer did a wonderful job!

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Eileen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The first week I had Nancy and Beth. Very hard workers. Did an excellent job cleaning Thanks ladies. Next week I had Beth back with Ron. Again very good job. Cleaning excellent Very efficent job. Thanks ladies. Sincerely Eileen Lawless

Cleaning+ Punctuality+ Quality+ Professionalism
Nancy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

CleaningStandard cleaning
Lauren9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
BarbaraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality

Price

$233-10% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 75%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning73$153–$277
Deep clean46$247–$459
Cleaning14—
General housekeeping11$139–$240
Moving-related cleaning10$259–$536
Office & workplace cleaning5$132–$221
Move-out cleaning3—
Post-construction cleaning2—

Compare with

Tristar Window Cleaning logoTristar Window CleaningExperts Score 99East Peoria · 5.00★WinBros logoWinBrosExperts Score 94East Peoria · 4.98★Squeegee Squad - Peoria logoSqueegee Squad - PeoriaExperts Score 90East Peoria · 4.90★