Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Two Maids logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%54+13.1Value 14%87+12.3Replies to reviews 7%83+5.9Craft & service penalty50−5Momentum penalty56−4.4Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Two Maids

East Peoria, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 344 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Two Maids is better than 74% of apartment cleaning services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Two Maids is better than 54% of apartment cleaning services.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Two Maids is better than 50% of apartment cleaning services.C
50
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Two Maids is better than 87% of apartment cleaning services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Two Maids is better than 56% of apartment cleaning services.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Two Maids is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired Two Maids for 8 kinds of job.

Two Maids for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.30
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$259–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 45/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 28

All 10 Google reviews tagged “Moving-related cleaning”

KrishnaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They provide great service even though we were not home. Manager and owner were quick responsive to my calls and questions. Rue, the assistant manager herself went to check everything was going well when they took more time than discussed. Of course, it was the dirt they needed to clean. Made our apartment…

Paid $200–250Great priceMoving-related cleaning
CRAJohnson551 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Cleaning was subpar for what was charged. Christa, the office manager, was not transparent regarding their fees. I agreed to their move in/out cleaning charge of $686.00. This was for two cleaners for up to 7 hours. For this price I expected a thoroughly cleaned home. Christa said she would send someone out in…

Deep cleanMoving-related cleaning− Quality− Professionalism
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They went over and above to ensure that the deep cleaning of my brother's house was done in a timely manner and to my satisfaction. They made his house shine!

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everything was great. Would use again in the future.

Moving-related cleaning+ Professionalism
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I built a house that needed to be deep deep cleaned from construction. With an unexpected change the new home owners needed to move in right away. I called Two Maids & A Mop! They fit us in immediately. I needed the house to be clean enough to occupy. They exceeded my expectations! The house was immaculate!…

Moving-related cleaning+ Quality+ Professionalism+ Value
NancyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

After having the same person come back to "finish" what she didn't get done the first day, we were still left with our hands up in the air. When she was finished the first and second time, she told me she was done and out the door she went, no inspections or walk-throughs with her. She was only here for less than…

Moving-related cleaning− Quality− Professionalism
Marci3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very Satisfying

Moving-related cleaning+ Responsiveness+ Professionalism
JulieLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Not sureMoving-related cleaning
PatLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep cleanMoving-related cleaningPost-construction cleaning+ Responsiveness+ Punctuality+ Professionalism
BarbaraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality

Price

$233-10% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 75%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning73$153–$277
Deep clean46$247–$459
Cleaning14—
General housekeeping11$139–$240
Moving-related cleaning10$259–$536
Office & workplace cleaning5$132–$221
Move-out cleaning3—
Post-construction cleaning2—

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