Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Two Maids logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%54+13.1Value 14%87+12.3Replies to reviews 7%83+5.9Craft & service penalty50−5Momentum penalty56−4.4Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Two Maids

East Peoria, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 344 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Two Maids is better than 74% of apartment cleaning services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Two Maids is better than 54% of apartment cleaning services.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Two Maids is better than 50% of apartment cleaning services.C
50
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Two Maids is better than 87% of apartment cleaning services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Two Maids is better than 56% of apartment cleaning services.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Two Maids is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired Two Maids for 8 kinds of job.

Two Maids for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$221
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 20

All 5 Google reviews tagged “Office & workplace cleaning”

CT1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Donna always does a fabulous job! Great service as always

Paid $150–200Reasonable priceOffice & workplace cleaning
michaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I have been at this location for 21 years. We started using Two Maids in early 2023. Donna and her crew by far have been the best cleaning service we have had.

Office & workplace cleaning
Alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Where I work we have our office cleaned by Bri and she is always very polite and does a thorough job. She always asks before doing something that could interupt our work and is just all around pleasant

Office & workplace cleaning+ Quality+ Professionalism
JC1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jessica and Kamara were very professional. They worked around clients that were coming in and out of the office as well as our employees. The detail of work is always top notch and both ladies go above and beyond the scope of work requested. Always on time and everyone in the office looks forwarded to greeting them when they come in.

Office & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Track1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It is a joy to have Kyla and Brooke clean our office. They have done a great job for us.

Office & workplace cleaning+ Responsiveness+ Punctuality+ Quality

Price

$233-10% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 75%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning73$153–$277
Deep clean46$247–$459
Cleaning14—
General housekeeping11$139–$240
Moving-related cleaning10$259–$536
Office & workplace cleaning5$132–$221
Move-out cleaning3—
Post-construction cleaning2—

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