Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Two Maids logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%54+13.1Value 14%87+12.3Replies to reviews 7%83+5.9Craft & service penalty50−5Momentum penalty56−4.4Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Two Maids

East Peoria, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 344 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Two Maids is better than 74% of apartment cleaning services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Two Maids is better than 54% of apartment cleaning services.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Two Maids is better than 50% of apartment cleaning services.C
50
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Two Maids is better than 87% of apartment cleaning services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Two Maids is better than 56% of apartment cleaning services.C
56
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Two Maids is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired Two Maids for 8 kinds of job.

Two Maids for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.73
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#38 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 73 Google reviews tagged “Standard cleaning” · showing 20

Neva2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Lorrena and Ariah were very professional and did a super job. I really appreciate that they were proud of their work. Thank you girls for a wonderful job!

Paid $300–350Not sureStandard cleaning
Briana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The staff at two maids always do a great job, and we were particularly happy this week with the clean done by Crystal and Jennifer! We've had a lot of family in and out over the past month, and things were just starting to feel a little worn, but the kitchen looks great and everything was so tidy after they were done. Thanks!

Reasonable priceStandard cleaning
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Two Maids is the best! Marisa always takes such great care of our home - it is so nice to come home to a clean house!

Paid $150–200Reasonable priceStandard cleaning
Stephanie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Donna did the work of two people! She was awesome! My house is super clean!!! Loved her ❤️!

Paid $100–150Reasonable priceStandard cleaningDeep clean
Lucas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I normally like the monthly cleaning , but Crystal did such a good job today! I was impressed by the little touches like dusting.

Standard cleaning
Jenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Another amazing clean with Ale’sia! Thank you so much for taking the time and thoroughness today 😊😊😊

Reasonable priceStandard cleaning
Debbie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The two girls were super nice. They did a thorough job and I'm very happy with the results. Thank you to Crystal and Lorena.

Paid $200–250Reasonable priceStandard cleaning
ErinLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a fantastic job! I came home to a spotless house, and I could feel my stress melt away. I can’t wait to have them back.

Paid $300–350Reasonable priceStandard cleaning
ConnieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very happy with the house cleaning. No issues.

Standard cleaning
CatherineLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Update...3 years later and Alesia is now our cleaner and does a wonderful job. W e are thrilled with her.... Madison is our regular cleaner who has been coming once every two weeks for the past few months. We have been VERY happy with our cleaning. She, and the main office, are very friendly and responsive to all…

Paid $200–250Reasonable priceStandard cleaning+ Responsiveness+ Punctuality+ Quality
Phyllis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★

They did not clean counters well- I could feel crumbs. Floors not clean after mopping. Maid told me they just “move the dirt around”.

Paid $100–150Reasonable priceStandard cleaning+ Responsiveness+ Punctuality
Colleen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thanks to you we know our home will be cleaned great for us to enjoy!!

Standard cleaning
CarrieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

best housecleaning i have ever had good job ladies

Standard cleaning
Katrina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have thoroughly enjoyed my experience with 2 Maids and a Mop. I appreciate the attention to detail and the availability to add something to my clean if needed. She does an amazing job!!

Standard cleaning+ Quality+ Professionalism+ Value
Monica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Everything was great as always. We love come home to a sparkling clean house every other week! Kenesha and Tea are wonderful!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Angela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Alesia and Brittney were a whirlwind of efficiency that left my home, sparkling clean! Loved having them!

Standard cleaning+ Quality+ Professionalism
Gerald5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Two maids cleaning 🧼 service is grea. My home was cleaned on Monday and Lexi and Sarah did a fantastic job. I highly recommend this service for anyone needing cleaning services. Totally satisfied!!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Brandi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We’ve been using Two Maids for over a year and have had a very positive experience. My husband and I both work from home, but have so much going on that we don’t have time to clean as much as we’d like. Natalie has been our cleaner for most of the past year. We love her! She does a great job and really cares about…

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Brittany P. And Lexi C. did a great job on our maintenance clean. Love this cleaning service.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Family3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Continues to be an excellent service after three years. Our new regular cleaner, Brittney, does an awesome job for us every week. Much appreciated!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality

Show more standard cleaning reviews (53 more) →

Price

$233-10% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 75%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning73$153–$277
Deep clean46$247–$459
Cleaning14—
General housekeeping11$139–$240
Moving-related cleaning10$259–$536
Office & workplace cleaning5$132–$221
Move-out cleaning3—
Post-construction cleaning2—

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