Self-storage facility · Brainerd, MN · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%65+18.4Replies to reviews 8%100+8.2Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#83 of 85 moversiPosition by Experts Score among all companies we track in this category. · better than 2%
4.6★★★★★34 Google reviews · 4 photos
85%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the facility 4.6 out of 5 based on 34 reviews, with the owner responding to 97 percent. Customers frequently praise the friendly, helpful staff, clean and well-maintained units, and convenient access. Positive feedback highlights responsive communication, easy online applications, and prompt assistance with unit changes or move-outs. However, low-star reviews criticize the pricing structure, noting that rates are higher than competitors and that billing errors resulted in unexpected fees without prior notice.
Google rating: 4.6 out of 5 from 34 reviews (85% five-star).
Reviews on this page: 34 Google reviews (28 with written comments).
Owner responses: the business replied to 97% of reviews.
Most recent review: August 15, 2024.
Service: Mover serving Brainerd, Minnesota.
Data from Google, last updated October 25, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
U-Haul Storage Baxter SouthMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.U-Haul Storage Baxter South: 67/100 on this factor. Category median: 93.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.U-Haul Storage Baxter South: 65/100 on this factor. Category median: 90.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.U-Haul Storage Baxter South: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
34 Google reviews we collected
4.6of 5
5 stars2985%
4 stars26%
3 stars00%
2 stars13%
1 star26%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
90%praise
Praise3690%
Complaints410%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1845%
Speed & response615%
Would recommend513%
Price & value410%
Quality & results38%
Communication38%
Honesty & trust13%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Customer service was very friendly and very helpful I would recommend anybody looking to rent a storage to go to KO storage.”
“Office staff are super nice to deal with and promptly got back to me!”
“I would recommend the KO storage facility.”
“Friendly, efficient, fair price.”
“Received NO notice that autopay failed until over a week later, and was charged TWO NSF fees on the same day AND a late fee.”
“They do an excellent job of keeping the snow cleared from the doors and pathways.”
“Personalized service, attentive, and easy to reach.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NicoleLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★
DO NOT USE. SCAM. Cannot stress this enough. Worst experience I have had in almost a decade using multiple storage units from Alaska to Alabama, BY A LOT.
Received NO notice that autopay failed until over a week later, and was charged TWO NSF fees on the same day AND a late fee. For a month and a few days in a "web…
Bruce6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Customer service was very friendly and very helpful I would recommend anybody looking to rent a storage to go to KO storage.
Sherry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great facility and Victoria was very helpful when I had questions. Would definitely rent a space from this facility again in the future.
LOVE4TACOMALocal Guide · 85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Awesome! Communication is Great! Thank you! Loyal and will answer calls, even on a Sunday! Thanks J
Krin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I liked the online application process. Jason reached out to see if I needed anything. Very easy to select a storage unit and set-up payment. I would recommend the KO storage facility.
Elizabeth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Spoke with the local manager. I haven’t used the storage facility as yet, but he seems informative and helpful.
DO NOT USE. SCAM. Cannot stress this enough. Worst experience I have had in almost a decade using multiple storage units from Alaska to Alabama, BY A LOT.
Received NO notice that autopay failed until over a week later, and was charged TWO NSF fees on the same day AND a late fee. For a month and a few days in a "web special $39" 5'x10' unit without climate control or even exterior security fencing or gated entry, I was charged well over $200.
Edited to add: They refused to accept payment AND refused to schedule a move-out, leaving them the right to continue to charge me month after month, and of course, accrue late fees!
Response from the owner · 2 years ago
We take your feedback seriously. We tried contacting you and left a message, please reach back out to us at 952-952-5875 so we can assist you. Thanks!
Bruce Taylor6 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Great facility and Victoria was very helpful when I had questions. Would definitely rent a space from this facility again in the future.
Response from the owner · 2 years ago
Thank you for your positive review, Sherry! We're glad to hear that you had a great experience at KO Storage and that Victoria was able to assist you with your questions.
LOVE4TACOMALocal Guide · 85 reviewsiTotal number of Google reviews LOVE4TACOMA has written across all businesses on Google Maps, not just this one.
Awesome! Communication is Great! Thank you! Loyal and will answer calls, even on a Sunday! Thanks J
Response from the owner · 2 years ago
Thank you for your kind words and positive review! We strive to provide excellent communication and customer service, even on weekends. We appreciate your loyalty and are always here to assist you. Thank you for choosing KO Storage!
Krin Gast1 reviewiTotal number of Google reviews Krin has written across all businesses on Google Maps, not just this one.
I liked the online application process. Jason reached out to see if I needed anything. Very easy to select a storage unit and set-up payment. I would recommend the KO storage facility.
Response from the owner · Edited 3 years ago
Hi Krin - Thank you so much for your review! We're glad that our online process made it easy for you to rent a unit and set up payment. We are happy to hear that Jason has reached out to you and provided you with 5 Star service, we hope to continue providing you with the best possible experience. Please, let us know if you need anything.
Elizabeth Jensen3 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Spoke with the local manager. I haven’t used the storage facility as yet, but he seems informative and helpful.
Response from the owner · Edited 3 years ago
Hi Elizabeth - We're grateful for your business and your 5-star review! We are happy to hear that Jason provided you with 5 Star service, we hope to continue providing you with the best possible experience. Please, let us know if you need anything once you have had a chance to visit the facility.
Roger Denne4 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Maribel was very patient with me and very courteous.
Response from the owner · 3 years ago
Hello Roger, thank you for your review! My name is Aaron Robinson and I'm one of the managers here at KO. We Strive for 5's and want to know what we can do to earn that 5th star from you. We look forward to hearing from you! 952-955-6277
Miranda Day-LybbertLocal Guide · 23 reviewsiTotal number of Google reviews Miranda has written across all businesses on Google Maps, not just this one.
Jason is super great at helping us! We needed to change to a bigger unit, so we ended up calling to get that arranged. Super helpful!
Response from the owner · 3 years ago
Hi Miranda, Thank you so much for the amazing review for Jason. I'm glad to hear that Jason was great with assisting you to change to a bigger storage unit. We appreciate you and hope you store with us for years to come!
