Irene M4 reviewsTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat pricing & great work!
U.s Best Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 53 rodent controlPosition by Experts Score among all companies we track in this category. · better than 63%
5.0 ★★★★★ 134 Google reviews · 17 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review
U.s Best Pest Control at a glance
- Google rating: 5.0 out of 5 from 134 reviews (99% five-star).
- Reviews on this page: 134 Google reviews (96 with written comments).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 14, 2026.
- Service: Rodent Control serving Baltimore, Maryland.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.U.s Best Pest Control: 97/100 on this factor. Category median: 94.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.U.s Best Pest Control: 95/100 on this factor. Category median: 92.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.U.s Best Pest Control: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.U.s Best Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.U.s Best Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
- 5 stars13299%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 96 written reviews
- Praise216100%
- Complaints10%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6028%
- Speed & response4521%
- Would recommend3918%
- Quality & results2712%
- Price & value2110%
- Communication136%
- Honesty & trust126%
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is a professional and very knowledgeable about pests.”
“He returned my call right away and provided service the same day.”
“I highly recommend him for your pest control needs!”
“Jay Best is the ultimate professional and always does a great job.”
“Jay came by on Labor Day and took care of 4 small wasp nests at an affordable cost.”
“He took the time to explain the process and even had me look up the products he uses to make sure I was at ease and I was a bit OCD with some things a…”
“Reasonably priced, honest, on time, and professional.”
People customers mention
- Jay 21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired U.s Best Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
DonLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jay is an excellent businessman and runs an excellent company. He returned my call right away and provided service the same day. He is a professional and very knowledgeable about pests. The truck was spotless and well organized and Jay got right in there to handle my hornet problem. I will not hesitate to have Jay…
Paid $140–160Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Rodent extermination | 31 | $103–$323 |
| General pest inspection | 9 | $53–$116 |
| Cockroach extermination | 8 | $91–$246 |
| Ant extermination | 6 | $86–$167 |
| Hornet & wasp extermination | 4 | $81–$186 |
| Spider extermination | 4 | $81–$144 |
| Bug & insect extermination | 2 | $63–$128 |
| Flea & mite extermination | 2 | $125–$282 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 134 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Don MattesLocal Guide · 11 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJay is an excellent businessman and runs an excellent company. He returned my call right away and provided service the same day. He is a professional and very knowledgeable about pests. The truck was spotless and well organized and Jay got right in there to handle my hornet problem. I will not hesitate to have Jay take care of all my pest needs in the future.What a nice young man to do business with. AAAA++++ service !!!!
- Price assessment: Great price
- Price: $140–160
A PagejrLocal Guide · 9 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTakes time to answer questions and make suggestions.
Tiffany Patterson9 reviewsTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe was very timely. Treated my home and explained the issues clearly.
Fitness Queen15 reviewsTotal number of Google reviews Fitness has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJay was very professional and came on short notice! I highly recommend him for your pest control needs!
Eric Davis2 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery reliable, fair, firm and impartial
Eric CollierLocal Guide · 16 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJay is very professional and quick to respond. I utilize Best Pest Control as a year round maintenance service. I highly recommend them as a top notch company
Marie Rogers12 reviewsTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is an amazing company. I highly recommend.
pldjunior7Local Guide · 26 reviewsTotal number of Google reviews pldjunior7 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a developing wasp issue under our deck and our neighbor's deck. Jay came by on Labor Day and took care of 4 small wasp nests at an affordable cost. Truly appreciate him and will definitely call him if any future issues occur.
Jamille Wade4 reviewsTotal number of Google reviews Jamille has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe’s the best in the city. I went through 4 other companies over the course of the year. Jay was able to get rid of my problem within the first two visits. He saved my business. God bless him.
Business details
- Phone: (410) 301-4834
- Website: usbestpestcontrol.com
- Service area: Baltimore, MD