Melvin Pitts
Review from Google · view on GoogleJosiah was very helpful.
uBreakiFix - Phone and Computer Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%63+15.3Value 14%93+13.2Replies to reviews 7%93+6.6Craft & service penalty95−0.5Momentum penalty69−3.1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 44 tech support servicesPosition by Experts Score among all companies we track in this category. · better than 5%
4.8 ★★★★★ 2,327 Google reviews · 24 photos
92%five-star reviews
4.64★last 12 monthsAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
Oct 2026latest review
uBreakiFix - Phone and Computer Repair at a glance
Google reviewers rate the shop 4.8 out of 5 based on 2327 reviews, with the owner responding to 54% of them. Customers frequently praise the quick turnaround for screen and hardware repairs, knowledgeable staff, and clear communication during the service process. Some low-rated reviews highlight recurring issues with repairs failing shortly after completion, inconsistent pricing estimates, and isolated incidents of poor customer service or communication delays.
- Google rating: 4.8 out of 5 from 2,327 reviews (92% five-star).
- Reviews on this page: 2,326 Google reviews (1,950 with written comments, 28 with photos).
- Owner responses: the business replied to 54% of reviews.
- Most recent review: October 28, 2026.
- Service: Tech Support Service serving Beachwood, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other tech support services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.uBreakiFix - Phone and Computer Repair: 73/100 on this factor. Category median: 94.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 63/100 on this factor. Category median: 95.B
63
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.uBreakiFix - Phone and Computer Repair: 95/100 on this factor. Category median: 98.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 93/100 on this factor. Category median: 100.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.uBreakiFix - Phone and Computer Repair: 69/100 on this factor. Category median: 100.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 93/100 on this factor. Category median: 58.A
93
Bar = this company · dark tick = category median.
Star ratings
2,326 Google reviews we collected
- 5 stars2,13492%
- 4 stars763%
- 3 stars271%
- 2 stars151%
- 1 star743%
Praise vs complaints
Phrases our text analysis found in 1,950 written reviews
- Praise2,49896%
- Complaints994%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude75929%
- Speed & response61224%
- Quality & results56322%
- Would recommend30612%
- Price & value2018%
- Communication813%
- Honesty & trust753%
What customers talk about
We read 1,950 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Anthony was wonderful and got me exactly what kind of screen protector I was looking for and put the case and screen protector on perfectly.”
“This is not professional work, and I’m surprised there wasn’t more care taken to properly clean and inspect it before completing the repair.”
“So great to get my husband’s phone working again at such a reasonable price and timely fashion!”
“First an auto email should go out stating parts will have to be ordered and a delay in service would occur.”
“The other gentlemen did a great job with repairing my screen it only took a hr and 15 mins and the results was phenomenal I look like I have a new device.”
“Replaced damaged phone touchscreen $250 after tax, ~$200 quoted on website.”
“Great experience, couturious helpful, phone looks great, I would highly recommend you too my friends.”
“I would not recommend this place please go somewhere else.”
“It’s rare to find a repair shop that values practical solutions, fair pricing, and great customer service over upselling unnecessary replacements.”
“Good job but WAY too expensive just for a screen!”
“I booked online, was greeted as soon as I walked in, and everything was clearly explained.”
“Today, August 14th, they have not responded back to me with anything, and didn't respond to a follow up I sent them on July 31st.”
“…epair, answered my questions in tech-novice friendly terms, and were upfront about various costs and what they covered.…”
“…te my time, and even made an appointment online, but apparently they lied to me on their website.…”
People customers mention
- Samsung 124 reviews
- John 46 reviews
- Anthony 25 reviews
- Pixel 23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
che6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Anthony was wonderful and got me exactly what kind of screen protector I was looking for and put the case and screen protector on perfectly. The other gentlemen did a great job with repairing my screen it only took a hr and 15 mins and the results was phenomenal I look like I have a new device. Did a insurance claim too so everything was free
Donald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
They are the best. They helped me fix my Samsung phone and then transferred all my data to my old phone to a new phone. Very highly recommend them.
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Super easy experience! I booked online, was greeted as soon as I walked in, and everything was clearly explained. They quoted an hour for my iPhone screen replacement and it was done in about 45 minutes. Highly recommend!
Theresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★
Good job but WAY too expensive just for a screen! I'm never going back if I can help it.
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
So great to get my husband’s phone working again at such a reasonable price and timely fashion! Thank you!
Carmen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wish I could give more stars! John was so incredible, knowledgeable and helpful. Glad to know there are still businesses that have stellar customer service. Keep up the great work!
Photos
Customer reviews
4.8 ★★★★★ 2,327 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
sam occhionero
Review from Google · view on GoogleQuick virus and malware service
che owens6 reviewsTotal number of Google reviews che has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnthony was wonderful and got me exactly what kind of screen protector I was looking for and put the case and screen protector on perfectly. The other gentlemen did a great job with repairing my screen it only took a hr and 15 mins and the results was phenomenal I look like I have a new device. Did a insurance claim too so everything was free
Response from the owner · 3 days ago
Che, we're thrilled to hear about your fantastic experience! Anthony and the team take great pride in their work, and it's wonderful to know you are pleased with your new screen protector and the screen repair. Thank you for choosing us — we look forward to helping you again in the future!
Kenneth Williams2 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDeluxe quality disks with malaria. Fixed in 30 minutes.
Response from the owner · 3 days ago
Thank you for your fantastic review, Kenneth! We're thrilled to hear that you found our disks to be of deluxe quality and that we could resolve the issue quickly. Your satisfaction is our top priority, and we appreciate your positive feedback!
Paulette MossLocal Guide · 22 reviewsTotal number of Google reviews Paulette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways a good experience Professional, knowledgeable and speedy service
Response from the owner · 4 days ago
Thank you for your wonderful feedback, Paulette! We're thrilled to hear that you consistently have a good experience with our professional and speedy service. Your satisfaction is our top priority, and we look forward to serving you again!
Cassandra1 reviewTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey fixed my Motorola phone in less than 30 minutes
Response from the owner · 4 days ago
Cassandra, we're thrilled to hear that your Motorola phone was fixed so quickly! Our team strives for efficiency without compromising quality. Thank you for choosing us, and we hope to assist you again in the future!
cheryl stanley2 reviewsTotal number of Google reviews cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service. Fast and expedited service.
Response from the owner · 4 days ago
Cheryl, we're thrilled to hear you experienced exceptional and expedited service! Your satisfaction is our top priority, and we appreciate your positive feedback. Looking forward to serving you again soon!
Beverly Hood2 reviewsTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook care of issue with free exchange.
Response from the owner · 4 days ago
Thank you for your positive feedback, Beverly! We're thrilled to hear that we were able to assist you with your exchange. Your satisfaction is our priority, and we appreciate your support!
Donald Wilson2 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are the best. They helped me fix my Samsung phone and then transferred all my data to my old phone to a new phone. Very highly recommend them.
Response from the owner · 5 days ago
Thank you, Donald! We're thrilled to hear that you had a great experience with our team. It's wonderful to know we could help you fix your Samsung phone and transfer your data seamlessly. We appreciate your recommendation and look forward to assisting you again in the future!
Sebestian SegroLocal Guide · 365 reviewsTotal number of Google reviews Sebestian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGREAT FAST SERVICE!
Response from the owner · 6 days ago
Thank you for the fantastic 5-star review, Sebestian! We're thrilled to hear you enjoyed our fast service. Your satisfaction is our priority!
Business details
- Address: 1906 Warrensville Center Rd Unit f-2, South Euclid, OH 44121
- Phone: (216) 417-5400
- Website: ubreakifix.com
- Service area: Beachwood, OH