Mobile phone repair shop · Escondido, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%72+17.5Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 50 computer repair servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★1,180 Google reviews · 23 photos
93%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
uBreakiFix - Phone and Computer Repair at a glance
Google reviewers rate the shop 4.8 out of 5 based on 1180 reviews, with the owner responding to 66% of them. Customers frequently praise fast turnaround times for phone, laptop, and console repairs, noting friendly staff who clearly explain processes and offer reasonable pricing. However, lower-rated feedback highlights recurring issues with warranty coverage for recurring defects, missing screws during repairs, and a lack of proactive communication regarding part availability or repair completion.
Google rating: 4.8 out of 5 from 1,180 reviews (93% five-star).
Reviews on this page: 1,180 Google reviews (1,040 with written comments, 15 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: October 26, 2026.
Service: Computer Repair Service serving Escondido, California.
Data from Google, last updated October 29, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyComputer Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.uBreakiFix - Phone and Computer Repair: 80/100 on this factor. Category median: 91.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 72/100 on this factor. Category median: 86.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.uBreakiFix - Phone and Computer Repair: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 96/100 on this factor. Category median: 98.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
1,180 Google reviews we collected
4.8of 5
5 stars1,09393%
4 stars303%
3 stars101%
2 stars101%
1 star373%
Praise vs complaints
Phrases our text analysis found in 1,040 written reviews
97%praise
Praise1,41497%
Complaints493%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude40127%
Speed & response33723%
Quality & results29020%
Would recommend19713%
Price & value1108%
Honesty & trust745%
Communication544%
What customers talk about
We read 1,040 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great place to get repairs, very nice doing business with them.”
“I never got the name of who was at the register, but they rudely grabbed my phone out of my hand and began to input my code to unlock my phone.”
“My son’s PS5 wasn’t allowing him to play his games, took it in and the PS5 was ready for pick up in the same day.”
“When I picked it up it was reloading very slowly but they ushered me out the door because it was close of business.”
“I’ve been to uBreakiFix San Marcos more than 5 times now, and every single time and had a great experience.”
“This is horrible customer service and will be telling everyone not to bring their devices to this store.”
“Definitely recommend this place to get your iPhone repair 💯”
“Needless to say, I will not be using ubreakifix in the future and I highly recommend nobody else does either.”
“They replaced my broken computer screen quickly at very reasonable price.”
“Not worth it!”
“…nd the customer service is always amazing its hard to find people who genuinely care about helping their customers like these guys do.…”
“tldr: just stay far away - liars, cheats and theives abound here.”
“They actually take their time to explain everything, answer my questions and make sure everything is taken care of properly.”
People customers mention
Matt49 reviews
Alex29 reviews
Devin27 reviews
Pixel25 reviews
Samsung23 reviews
Marcos12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMarc7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
My son’s PS5 wasn’t allowing him to play his games, took it in and the PS5 was ready for pick up in the same day. Got it back and my son says it working better than before.
CCindiLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent customer service. I needed a phone repair that was covered by my insurance. They fixed my phone, efficient and convenient. They can also assist with my laptop. I recommend UBREAKIFIX on Norhdal.
RRudy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great place. Employee was very informative and friendly! Fast turn around time to clean and fix the Liquid Metal on my ps5.
UUriel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bryan was incredible! He made the entire process of fixing my phone incredibly easy and feasible, even when I was short on time. The repair took only 45 minutes, but I had some errands to run, so I had to pick it up later. Definitely recommend this place to get your iPhone repair 💯
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been to uBreakiFix San Marcos more than 5 times now, and every single time and had a great experience. Milo and Gio always go above and beyond to help me out. They actually take their time to explain everything, answer my questions and make sure everything is taken care of properly.
They’ve fixed my phone…
SSpencer1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I went in today because my laptop went into BIOS setup, i thought maybe the hard drive has been disconnected, they took the laptop and opened it up and fixed it within 10 minutes, great customer service and will definitely be coming back!
My son’s PS5 wasn’t allowing him to play his games, took it in and the PS5 was ready for pick up in the same day. Got it back and my son says it working better than before.
Response from the owner · 2 days ago
Thank you, Marc! We're thrilled to hear that your son's PS5 is working better than ever after our quick repair. It's always great to see happy gamers back in action. We appreciate your feedback and look forward to helping you again in the future!
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Cindi BrookesLocal Guide · 14 reviewsiTotal number of Google reviews Cindi has written across all businesses on Google Maps, not just this one.
Excellent customer service. I needed a phone repair that was covered by my insurance. They fixed my phone, efficient and convenient. They can also assist with my laptop. I recommend UBREAKIFIX on Norhdal.
Response from the owner · 2 weeks ago
Thank you, Cindi! We’re thrilled to hear about your positive experience with our customer service and phone repair. Your recommendation means a lot to us, and we look forward to assisting you with your laptop and any future needs!
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Rudy Rodriguez11 reviewsiTotal number of Google reviews Rudy has written across all businesses on Google Maps, not just this one.
Great place. Employee was very informative and friendly! Fast turn around time to clean and fix the Liquid Metal on my ps5.
Response from the owner · 3 weeks ago
Thank you for the fantastic feedback, Rudy! We're thrilled to hear that our team provided you with informative and friendly service. It's great to know you were pleased with the fast turnaround on your PS5 repair. We look forward to serving you again in the future!
A
Adrianna Espinosa1 reviewiTotal number of Google reviews Adrianna has written across all businesses on Google Maps, not just this one.
Thank you, Adrianna! We're thrilled to hear you found our service quick and reliable. Your enthusiasm for a positive rating truly makes our day! We look forward to serving you again soon.
U
Uriel Espino3 reviewsiTotal number of Google reviews Uriel has written across all businesses on Google Maps, not just this one.
Bryan was incredible! He made the entire process of fixing my phone incredibly easy and feasible, even when I was short on time. The repair took only 45 minutes, but I had some errands to run, so I had to pick it up later. Definitely recommend this place to get your iPhone repair 💯
Response from the owner · a month ago
Thank you so much for your fantastic review, Uriel! We're thrilled to hear that Bryan made your phone repair experience smooth and quick. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
R
Ryan SchneiderLocal Guide · 69 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Thank you for the fantastic 5-star review, Ryan! We're thrilled to hear you were pleased with our quick and quality work. Your satisfaction is our priority!
E
Erfan Noori7 reviewsiTotal number of Google reviews Erfan has written across all businesses on Google Maps, not just this one.
Milo replaced my screen in under 30 mins my phone is looking brand new
Response from the owner · a month ago
Thank you, Erfan! We're thrilled to hear that Milo was able to replace your screen so quickly and that your phone looks brand new. Your satisfaction is our priority, and we appreciate your positive feedback!
B
Bill Hogan6 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Fidel, we're thrilled to hear that you found our service quick and our team friendly! Your satisfaction is our top priority. We look forward to assisting you again!
