Mobile phone repair shop · North Port, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 47 ipad screen repair servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★552 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
uBreakiFix - Phone and Computer Repair at a glance
Google rating: 4.9 out of 5 from 552 reviews (96% five-star).
Reviews on this page: 552 Google reviews (443 with written comments, 9 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 24, 2026.
Service: iPad Screen Repair Service serving North Port, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other ipad screen repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyiPad Screen Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.uBreakiFix - Phone and Computer Repair: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 86/100 on this factor. Category median: 89.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.uBreakiFix - Phone and Computer Repair: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
552 Google reviews we collected
4.9of 5
5 stars52896%
4 stars132%
3 stars00%
2 stars41%
1 star71%
Praise vs complaints
Phrases our text analysis found in 443 written reviews
98%praise
Praise64898%
Complaints122%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20431%
Speed & response16825%
Quality & results10516%
Would recommend7712%
Price & value487%
Honesty & trust305%
Communication284%
What customers talk about
We read 443 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A real professional, when he says he'll call you when parts come in.”
“They were knowledgable, accommodating, very fast, and precise.”
“Did a great job i would recommend anyone to go there.”
“For OLED to be damaged under the glass would show impact damage on the corner or glass.”
“I’m extremely happy with the service and would definitely recommend them to anyone who needs a phone repair.”
“Fast service, totally free estimate, offered several repair options and recommendations”
“There are tons of old people in our town (Venice, FL) and your employees took time to explain, fix our problems if possible, and not overcharge.”
“Very knowledgeable, professional, honest, friendly and helpful personnel 👍👍👍”
“Easy to work with and did a great job on my laptop.”
People customers mention
Max28 reviews
Venice12 reviews
Samsung9 reviews
Kyle4 reviews
Maxwell4 reviews
Pixel4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Scotty5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★
Had a brand new phone 3 weeks old that had a blemish in the screen. Samsung sent me there for a replacement screen. Store manager looked at it and said yes it's covered under warranty. They ordered the parts and dropped it off for repair. Called me in 20 minutes and there so called master technician changed his…
Troy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Absolutely terrible customer service...dude didn't have a clue.,.I'll let everyone know..don't go there...was told to go somewhere else
Barbara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The technician who helped me was wonderful. His explanations were easy to understand. I was given the resources necessary to solve my computer issues. I highly recommend their services.
AnthonyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were knowledgable, accommodating, very fast, and precise. They delivered on their promises regarding the repair of a phone. I would definitely trust them again.
Randy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Max is the "man". A real professional, when he says he'll call you when parts come in. He backs his word and does what he commits to. Great experience!
Nathan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brought my 15 pro in to have the back glass replaced. The guys that helped me were very respectful and helped get my phone back to looking like new again.
Had a brand new phone 3 weeks old that had a blemish in the screen. Samsung sent me there for a replacement screen. Store manager looked at it and said yes it's covered under warranty. They ordered the parts and dropped it off for repair. Called me in 20 minutes and there so called master technician changed his mind and said is was not covered under warranty now. Such a joke. Venice florida location.
Response from the owner · a day ago
We're truly sorry to hear about your experience, Scotty. It’s disappointing to learn about the inconsistency regarding your warranty coverage. We strive for clear communication and support, and it seems we fell short this time. Please reach out to us directly at [email protected] or 1 (877) 320-2237 so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Troy1 reviewiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Absolutely terrible customer service...dude didn't have a clue.,.I'll let everyone know..don't go there...was told to go somewhere else
Response from the owner · a week ago
We sincerely apologize for the poor customer service you experienced. This is not reflective of our standards, and we appreciate you bringing it to our attention. Your feedback is valuable as we strive to improve our service. If you're willing, we would love the opportunity to make things right. Thank you for your understanding.
Barbara2 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
The technician who helped me was wonderful. His explanations were easy to understand. I was given the resources necessary to solve my computer issues. I highly recommend their services.
Response from the owner · a week ago
Thank you, Barbara! We're thrilled to hear about your positive experience with our technician. It's important to us that our clients feel informed and supported. We appreciate your recommendation and look forward to assisting you again in the future!
Rose Dolan6 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Did a great job i would recommend anyone to go there.
Response from the owner · a week ago
Thank you so much, Rose! We're thrilled to hear that you had a great experience with us. Your recommendation means a lot, and we look forward to serving you again!
Anthony MartiniLocal Guide · 11 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
They were knowledgable, accommodating, very fast, and precise. They delivered on their promises regarding the repair of a phone. I would definitely trust them again.
Response from the owner · a week ago
Thank you, Anthony! We're thrilled to hear that our team's knowledge and efficiency made your phone repair experience a positive one. Your trust means a lot to us, and we look forward to serving you again in the future!
Randy3 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Max is the "man". A real professional, when he says he'll call you when parts come in. He backs his word and does what he commits to. Great experience!
Response from the owner · a week ago
Thank you for your wonderful feedback, Randy! We're thrilled to hear about your positive experience with Max and his commitment to excellent service. Your satisfaction is our priority, and we look forward to serving you again soon!
SkimanLocal Guide · 410 reviewsiTotal number of Google reviews Skiman has written across all businesses on Google Maps, not just this one.
Thank you, Murray! We're thrilled to hear that you appreciate our fast and efficient service. Your satisfaction is our top priority, and we look forward to helping you again in the future!
RoseAnne StJohn10 reviewsiTotal number of Google reviews RoseAnne has written across all businesses on Google Maps, not just this one.
Any phone, lap tops, tablets, these guys are amazing. Many thanks to JD!!!
Response from the owner · 2 weeks ago
Thank you, RoseAnne! We're thrilled to hear you had a great experience with us and that JD made such a positive impact. We appreciate your support and look forward to assisting you again in the future!
Nathan Casey7 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Brought my 15 pro in to have the back glass replaced. The guys that helped me were very respectful and helped get my phone back to looking like new again.
Response from the owner · 2 weeks ago
Thank you for the wonderful feedback, Nathan! We're thrilled to hear that our team was respectful and restored your phone to like-new condition. Your satisfaction is our top priority, and we appreciate you choosing uBreakiFix for your repair needs.
