Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts

ULALA Med Spa logo

ULALA Med Spa

Medical spa · Austin, TX · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 112 medical spasPosition by Experts Score among all companies we track in this category. · better than 77%
5.0 ★★★★★ 287 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Oct 2026latest review
📞 Call (512) 431-6512Request a call backWebsite ↗

ULALA Med Spa at a glance

Google reviewers rate the medical spa five stars based on 287 reviews, with the owner responding to 81% of them. Customers frequently praise the clean environment, knowledgeable staff, and effective results from services like facials, laser hair removal, and injectables. Positive feedback highlights the welcoming atmosphere, professional communication, and affordable pricing. However, isolated low-star reviews criticize specific treatment outcomes, including a hydrafacial where dermaplaning took precedence and a Botox procedure that resulted in uneven or drooping eyes.

  • Google rating: 5.0 out of 5 from 287 reviews (99% five-star).
  • Reviews on this page: 287 Google reviews (269 with written comments, 25 with photos).
  • Owner responses: the business replied to 81% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Medical Spa serving Austin, Texas.

Data from Google, last updated October 26, 2026.

Score profile vs other medical spas

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction98Reliability98Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 98 (median 95)Reliability: 98 (median 93)Value: 100 (median 100)Momentum: 100 (median 100)
ULALA Med SpaMedical Spas median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ULALA Med Spa: 98/100 on this factor. Category median: 95.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ULALA Med Spa: 98/100 on this factor. Category median: 93.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ULALA Med Spa: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ULALA Med Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–

Bar = this company · dark tick = category median.

Star ratings

287 Google reviews we collected

  • 5 stars28599%
  • 4 stars00%
  • 3 stars00%
  • 2 stars10%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 269 written reviews

  • Praise39799%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2352%
  • Reasonable2148%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude14236%
  • Would recommend13835%
  • Quality & results8221%
  • Communication174%
  • Honesty & trust103%
  • Price & value62%
  • Speed & response41%

What customers talk about

We read 269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Carolina and Joselyn are extremely kind, dedicated, and attentive, always ready to advise on the best skincare and anything else you might need.”
  • “I highly recommend Carolina to anyone looking for excellent service and a great experience.”
  • “A place where the attention, kindness, and excellent service make all the difference.”
  • “She took the time to explain the process, answer all of my questions, and made sure I felt at ease.”
  • “I trust them; they are extremely professional with an impeccable and welcoming atmosphere.”
  • “Carolina and Joseline are incredibly kind, and the prices are reasonable.”
  • “Carolina is wonderful — she works quickly and I appreciate her guidance; the results are subtle and never disappoint.”

People customers mention

  • Botox 13 reviews
  • Joseline 5 reviews
  • Caro 5 reviews
  • Medspa 3 reviews
  • Carol 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired ULALA Med Spa for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

mirtha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Completamente satisfecha y feliz con los servicios de Ulala. El lugar es muy acogedor, relajante, bonito. Carolina y Joselyn son sumamente amable, dedicada, preocupada por aconsejar el mejor cuidado para el rostro y lo que necesites. Quedé encantada. Lo súper recomiendo.

Great priceLaser hair removal
MJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

⭐⭐⭐⭐⭐ I had an amazing experience at Ulala Spa! Carolina provided exceptional service and did an absolutely wonderful job. She was professional, attentive, and made me feel comfortable and well taken care of throughout the entire experience. You can truly tell that she takes pride in her work and cares about making…

Reasonable priceDysport treatment
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I received a hydrafacial and my expectations were exceeded. Thank you so much Joseline!

HydraFacial
Nixa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Uno de los momentos mas acogedor renovador y feliz super recomendada me encanto los resultados ❤️

Great priceSculptra treatments
Génesis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Empecé mi tratamiento de depilación láser y desde la primera sesión noté resultados increíbles. Ya voy en la tercera y cada vez es mejor. El lugar es divino y el servicio es excelente! Súper recomendado

Great priceLaser hair removal
YesicaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

La mejor Carolina ! Tengo como 6 años con Ella sus procedimientos son los mejores ! 100% recomendable

Jobs customers hired them for

JobReviewsCategory typical
HydraFacial33—
Laser hair removal26—
BOTOX treatments24—
Lip fillers14—
Sculptra treatments12—
Dermaplaning10—
Dysport treatment7—
Microneedling5—

Compare with

Photos

Customer reviews

5.0 ★★★★★ 287 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Say Ramirez3 reviewsTotal number of Google reviews Say has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy contenta con mi última sesión láser. Excelente servicio y amabilidad 💯.

  • Price assessment: Reasonable price
  • Services: Laser hair removal
mirtha vidal2 reviewsTotal number of Google reviews mirtha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Completamente satisfecha y feliz con los servicios de Ulala. El lugar es muy acogedor, relajante, bonito. Carolina y Joselyn son sumamente amable, dedicada, preocupada por aconsejar el mejor cuidado para el rostro y lo que necesites. Quedé encantada. Lo súper recomiendo.

  • Price assessment: Great price
  • Services: Laser hair removal
MJ1 reviewTotal number of Google reviews MJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐⭐⭐⭐⭐ I had an amazing experience at Ulala Spa! Carolina provided exceptional service and did an absolutely wonderful job. She was professional, attentive, and made me feel comfortable and well taken care of throughout the entire experience. You can truly tell that she takes pride in her work and cares about making her clients happy. I’m extremely satisfied with her service and the results. I highly recommend Carolina to anyone looking for excellent service and a great experience. I will definitely be coming back! Thank you, Carolina! ❤️✨

  • Price assessment: Reasonable price
  • Services: Dysport treatment
Anthony Gomez-Arrazola3 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I received a hydrafacial and my expectations were exceeded. Thank you so much Joseline!

  • Services: HydraFacial
Nixa Granja5 reviewsTotal number of Google reviews Nixa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Uno de los momentos mas acogedor renovador y feliz super recomendada me encanto los resultados ❤️

  • Price assessment: Great price
  • Services: Sculptra treatments
Génesis Solís3 reviewsTotal number of Google reviews Génesis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Empecé mi tratamiento de depilación láser y desde la primera sesión noté resultados increíbles. Ya voy en la tercera y cada vez es mejor. El lugar es divino y el servicio es excelente! Súper recomendado

  • Price assessment: Great price
  • Services: Laser hair removal
Gerson GomezLocal Guide · 95 reviewsTotal number of Google reviews Gerson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Me encanta este lugar y el servicio es excelente!

  • Price assessment: Great price
  • Services: Sculptra treatments, Vampire facial
Yesica pinedaLocal Guide · 30 reviewsTotal number of Google reviews Yesica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

La mejor Carolina ! Tengo como 6 años con Ella sus procedimientos son los mejores ! 100% recomendable

Avril Hernandez Martinez3 reviewsTotal number of Google reviews Avril has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Estoy muy feliz con los resultados de depilación láser con joceline! Todos son muy amables y profesionales ❤️

Maria Avila12 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio al cliente, me encantaron los faciales con Josi y también logré quitarme las verrugas! Gracias 🙏🏻

  • Price assessment: Great price
  • Services: HydraFacial
Response from the owner · 3 weeks ago

Estimada Maria, ¡Muchísimas gracias por compartir tu experiencia! 💙 Nos alegra saber que disfrutaste tus faciales con Joseline y que también quedaste feliz con el tratamiento de las verrugas. 🙏🏻✨ Gracias por confiar en Ulala Med Spa. ¡Esperamos verte nuevamente muy pronto! 💕

ULALA Med Spa on Google Maps →

Business details