Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Ultrasteam LLC logo

Ultrasteam LLC

Carpet cleaning service · Wentzville, MO · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%49+3.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 40 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 59%
5.0 ★★★★★ 800 Google reviews · 16 photos
99%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
$209typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (314) 266-6877Request a call backWebsite ↗

Ultrasteam LLC at a glance

Google reviewers report a perfect five-star average across eight hundred reviews, with the owner responding to over sixty percent of comments. Customers frequently praise the company for punctuality, clear communication, and affordable pricing for carpet, tile, and grout services. Recurring themes highlight effective removal of pet odors and stains, along with thorough and professional work. One lower-rated review described a negative experience involving unreturned phone calls and a significant discrepancy between the initial quote and the final cost.

  • Google rating: 5.0 out of 5 from 800 reviews (99% five-star).
  • Reviews on this page: 800 Google reviews (778 with written comments, 42 with photos).
  • Owner responses: the business replied to 63% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Rug Cleaner serving Wentzville, Missouri.

Data from Google, last updated October 26, 2026.

Score profile vs other rug cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction99Reliability97Craft & service100Value100Momentum100Replies to reviews49Satisfaction: 99 (median 96)Reliability: 97 (median 96)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 49 (median 74)
Ultrasteam LLCRug Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ultrasteam LLC: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ultrasteam LLC: 97/100 on this factor. Category median: 96.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ultrasteam LLC: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ultrasteam LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ultrasteam LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ultrasteam LLC: 49/100 on this factor. Category median: 74.C
49

Bar = this company · dark tick = category median.

Star ratings

800 Google reviews we collected

  • 5 stars79399%
  • 4 stars51%
  • 3 stars00%
  • 2 stars20%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 778 written reviews

  • Praise1,409100%
  • Complaints40%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price5159%
  • Reasonable3641%
  • Overpriced00%
  • Not sure00%
$209-8% vs typical rug cleaning

Middle half of what 69 customers paid ($164–$283) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results43731%
  • Staff & attitude30121%
  • Would recommend25418%
  • Speed & response20214%
  • Price & value14010%
  • Communication594%
  • Honesty & trust201%

What customers talk about

We read 778 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Ultra steam did a fantastic job steaming our carpets.”
  • “They are also very affordable which is helpful I am having them give me a quote on cleaning my wood floors also.”
  • “Would recommend to anyone needing steam Cleaning Services.”
  • “They arrived on time, were very communicative, and worked efficiently.”
  • “They cleaned up my smelly, dirty carpet at a reasonable price.”
  • “Had no issues and there was clear and well done communication before, during, and after the cleaning was done.”
  • “Honestly when I found Ultrasteam the reviews were consistently all positive.”

People customers mention

  • Paul 102 reviews
  • Ron 29 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Ultrasteam LLC for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Kathy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

UltraSteam was fantastic. Paul did a great job and my carpet is clean! They are also very affordable which is helpful I am having them give me a quote on cleaning my wood floors also. They are my go-to carpet cleaning company!

Paid $150–200Great priceCarpet steam cleaning
Madi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

paul was very kind, knowledgeable and helpful! had couch and area rug clean looks great and much cleaner.

Paid $200–250Reasonable priceUpholstery cleaning
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They cleaned up my smelly, dirty carpet at a reasonable price. I would definitely choose them for future cleaning.

Paid $100–150Reasonable priceGeneral carpet cleaningPet stain & odor removal
Rory7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Paul took care of steam cleaning 5 rooms and a set of stairs for us. Punctual, quality work and fair pricing. Would recommend

Paid $250–300Reasonable priceCarpet steam cleaning
Charlie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Paul was super friendly and did an amazing job getting our pet hair and odor off the couch. It looks brand new.

Paid $150–200Great priceUpholstery cleaningPet stain & odor removal
Rebecca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Paul did an amazing job with our carpet and rugs. Very thorough and paid great attention to detail! It made such a difference and he was very nice to work with.

Paid $250–300Great priceGeneral carpet cleaning

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning151$146–$309
General carpet cleaning126$126–$277
Pet stain & odor removal69$126–$366
Upholstery cleaning37$169–$297
Area rug cleaning29$126–$404

Compare with

Photos

Customer reviews

5.0 ★★★★★ 800 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Eliav Vaknin4 reviewsTotal number of Google reviews Eliav has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He did a grayt job definitely i will call again

  • Price assessment: Great price
  • Price: $150–200
Response from the owner · 2 days ago

Thanks Eli for the wonderful compliments!! Paul

Kenneth Hochstatter2 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job

Response from the owner · 4 days ago

Thanks Kenneth for the wonderful compliment!! Paul

Christy Cracchiolo1 reviewTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been using Ultra Steam St Louis for several years. I have always experienced a 5 star cleaning w/their service for our carpets upstairs and in basement. They also treat pet problems phenomenal. I highly recommend them!

Response from the owner · 4 days ago

Thanks Christy for the wonderful compliments!! Paul

Nihaal Mehta1 reviewTotal number of Google reviews Nihaal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a great job! Cleaned a very dirty couch covered in dog hair.

  • Services: Upholstery cleaning
Response from the owner · 3 weeks ago

Thanks Nihaal for the wonderful compliments!! Paul

Kathy Sauer11 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

UltraSteam was fantastic. Paul did a great job and my carpet is clean! They are also very affordable which is helpful I am having them give me a quote on cleaning my wood floors also. They are my go-to carpet cleaning company!

  • Price assessment: Great price
  • Price: $150–200
  • Services: Carpet steam cleaning
Response from the owner · 3 weeks ago

Thanks Kathy for the wonderful compliments!! Paul

Josh Givens4 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ultra Steam It was fantastic to work with. They arrived on time, were very communicative, and worked efficiently. The carpets in our sunroom look and smell fantastic!

  • Price assessment: Great price
  • Services: Carpet steam cleaning
Response from the owner · 3 weeks ago

Thanks Josh for the wonderful compliments!! Paul

Madi Inglis3 reviewsTotal number of Google reviews Madi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

paul was very kind, knowledgeable and helpful! had couch and area rug clean looks great and much cleaner.

  • Price assessment: Reasonable price
  • Price: $200–250
  • Services: Upholstery cleaning
Response from the owner · a month ago

Thanks Madison for the wonderful compliments!! Paul

Linda Borgmeyer5 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They cleaned up my smelly, dirty carpet at a reasonable price. I would definitely choose them for future cleaning.

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago

Thanks Linda for the wonderful compliments!! Paul

Ann Ficken4 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The tile and grout look amazing! The work was done timely and the results were great.

  • Services: Service not listed
Brandon Onnen12 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ultra steam did a fantastic job steaming our carpets. Would recommend to anyone needing steam Cleaning Services.

Response from the owner · a month ago

Thanks Brandon for the wonderful compliments!! Paul

Ultrasteam LLC on Google Maps →

Business details