Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
United HVAC, Plumbing & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%81+11.5Replies to reviews 7%84+5.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

United HVAC, Plumbing & Electrical

Sunnyvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 128 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United HVAC, Plumbing & Electrical is better than 89% of HVAC contractors.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 89% of HVAC contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United HVAC, Plumbing & Electrical is better than —% of HVAC contractors.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 81% of HVAC contractors.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United HVAC, Plumbing & Electrical is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 84% of HVAC contractors.A
84

Reviews for your job

Customers hired United HVAC, Plumbing & Electrical for 6 kinds of job.

United HVAC, Plumbing & Electrical for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.17
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$959
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 48/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#94 / 95
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 6 Google reviews tagged “HVAC system repair”

Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I would give United HVAC 5 stars. The technicians were nice and did quality work in order to upgrade my HVAC system (Outside AC unit and attic Heat pump). They took a bit longer to finish, but so far, I'm happy with their services.

Customer photo from Brian's review
Paid $1,000+Not sureHVAC system repair
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Logan from HVAC, Plumbing & Electrical was amazing. He was very polite, patient, and kind throughout the entire visit. He quickly identified the issue with my heater and fixed it right away. Really appreciated his professionalism and clear explanations. Highly recommend their service, and especially Logan!

Paid $100–200Reasonable priceHVAC system repair
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had United do 3 large projects for me: 1) replaced gas hot water heater with a heat pump hot water heater. The lead technician, Max, was clearly more knowledgeable and detail oriented during the free estimate visit than other plumbers that gave a quote. The quality of the work done was first rate, and…

Paid $1,000+Reasonable priceGeneral constructionHVAC system repairService not listed
AlanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Really dishonest about the price. Reached out to me on Yelp and was told diagnosis was $69 and then to find out technician charges $150 for diagnosis. They couldn't give me a quote for the repair also and when I insisted to speak with their manager, they told me the price is $2400 and would get back to me with…

Paid $100–200OverpricedHVAC system repair
Prijith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had some cooling issues in the living room and bedroom. The technician came by, fixed plus did an inspection and maintenance, all in the same visit. He was really professional the whole time, and the appointment was super easy to set up as well

Paid $200–300Reasonable priceHVAC system repairHVAC system maintenance
Karthik2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

I requested help for fixing my HVAC and problem with dryer. Logan, our technician, was very knowledgeable. He quickly investigated the system and found the freon to be low. He had freon with him and did the recharge really quickly. He also looked at the filters and changed it. He shared lots of insights on filters…

Paid $400–500Reasonable priceHVAC system repairHVAC system maintenance

Price

$460+40% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 67%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General repairs7—
HVAC system repair6$205–$959
HVAC system maintenance4$37–$295
A/C system repair2$216–$807
General construction2—
Installation2$1.1k–$2.8k

Compare with

Promax Service Group logoPromax Service GroupExperts Score 100Sunnyvale · 5.00★Nur HVAC logoNur HVACExperts Score 96Sunnyvale · 4.95★United HVAC, Plumbing & Electrical logoUnited HVAC, Plumbing & ElectricalExperts Score 96Sunnyvale · 4.98★