Analyzing 6,594,0446.6M ReviewsFor 18,29418.3K Experts

Experts Reviews · Company report
United HVAC, Plumbing & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

United HVAC, Plumbing & Electrical

Sunnyvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 938 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United HVAC, Plumbing & Electrical is better than 94% of HVAC contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 95% of HVAC contractors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United HVAC, Plumbing & Electrical is better than 98% of HVAC contractors.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United HVAC, Plumbing & Electrical is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired United HVAC, Plumbing & Electrical for 8 kinds of job.

United HVAC, Plumbing & Electrical for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$393
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#87 / 96
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “A/C system maintenance”

Dana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Close to the Fourth of July, my air conditioner stopped working in the middle of a heat wave and united HVAC was quick to respond. Logan came by and worked tirelessly to repair it. And now it works even better than before. Logan was very helpful and explained everything step-by-step and I really appreciated the…

HVAC system repairHVAC system maintenanceA/C system maintenance
Jasko1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Manuel was great, experienced at his job Got everything fixed in timely manner, well behaved professional and very respectful I’d recommend him any day

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
NancyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had a another great experience working with Manuel! He came to do preventative maintenance on two other units in the building. He told me the units were in great shape and suggested minor work to maintain. I was really happy he didn’t try to push unnecessary work on me. I signed up for the yearly maintenance plan and trust Manuel completely

Great priceHVAC system maintenanceA/C system maintenance

Price

$824+151% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 71%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning104$161–$429
Faucet installation73—
Plumbing pipe repair65$251–$1.2k
Plumbing leak detection59$57–$478
Water heater installation58$1.2k–$2.8k
Toilet repair55$176–$517
Plumbing leak repair46—
Faucet repair37—

Compare with

Promax Service Group logoPromax Service GroupExperts Score 100Sunnyvale · 5.00★Nur HVAC logoNur HVACExperts Score 96Sunnyvale · 4.95★United HVAC, Plumbing & Electrical logoUnited HVAC, Plumbing & ElectricalExperts Score 96Sunnyvale · 4.98★