Experts Reviews · Company report
United Sewer and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

United Sewer and Septic

Middletown, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 349 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United Sewer and Septic is better than 92% of septic tank services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United Sewer and Septic is better than 86% of septic tank services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United Sewer and Septic is better than 88% of septic tank services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United Sewer and Septic is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United Sewer and Septic is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United Sewer and Septic is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired United Sewer and Septic for 8 kinds of job.

United Sewer and Septic for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$478
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 44

All 15 Google reviews tagged “Drain cleaning”

AndrewLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’m new to this company and so far, I’m please!

Septic system installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
Barry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This was my first time using this company, very pleased and will use again when needed

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Angelo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We had a weekend septic emergency. We had a person answer the phone and the guys came out in no time. Quick and professional

Outdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
CHARLE4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We used United Sewer & Septic when we had a main line blockage their employees were great, professional and clean. You would never know they were there, they did an awesome job.

Plumbing pipe repairToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

Great experience, helpful and courteous. They had my sewer situation cleared up in no time. We would use them again.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used the service for about 10 years and they are consistently reliable, fair and honest. The work is done correctly, the first time. There was an occasion in which I thought I would need a costly repair and Jeff kindly called me back, had a conversation with me and assured me that it was a non issue. He…

Plumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
JOHNNY4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They had the best price, they were on time and cleaned my septic out completely. No gimmicks. I will goto them every time.

Sewer repairSeptic system installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
Sead1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best services ever

Outdoor plumbing system repairSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
N2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

solving issues very quickly and easy and very very good prices

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
ShlomaLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Talented people! and very good prices! Best service!

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
TristianLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I cannot recommend this company more! First off, Amanda (receptionist) was one of the most pleasant people I've ever dealt with. She was charismatic, helpful, professional and informative. She gave me a courtesy text the day before our appointment and was just so easy to talk to. Rob, (technician) called 20 mins…

Drain cleaning+ Responsiveness+ Punctuality+ Quality
VeronicaLocal Guide · 154 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, reliable and neat, over and beyond!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Bonnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have uses United Sewer for several years for all our septic system needs at our Bakery. Great service and always helpful with whatever we need and very dependable.

Outdoor plumbing system repairPlumbing pipe repairSewer cleaning+ Professionalism
Avrumy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
ZeviLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Drain cleaningService not listed+ Responsiveness+ Quality

Price

$432+1% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 59%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Outdoor plumbing system repair43$321–$1.0k
Sewer cleaning36$248–$529
Sewer repair18$383–$2.1k
Drain cleaning15$205–$478
Septic system installation12$1.2k–$2.8k
Plumbing pipe repair12$305–$1.1k
Sewer line scope6—
Toilet repair3$209–$607

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