Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate United Sewer and Septic 4.9 out of 5 based on 349 reviews, noting that the owner replied to 97% of comments. Customers frequently praise the company for punctuality, professional communication, and thorough septic tank pumping services. However, a small number of low-star reviews describe issues with unreturned phone calls, high pricing estimates, and instances where technicians failed to complete promised work or left property unclean.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
349 Google reviews we collected
Phrases our text analysis found in 277 written reviews
Price verdicts customers left with their Google review
Middle half of what 96 customers paid ($322–$529) · gold mark = category median.
How often each topic comes up in the written reviews
We read 277 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly driver, Dominic, who explained the process well.”
“This guy was great showed up promptly and did everything that we needed to do a pleasure to do business with you guys”
“Super helpful, super accommodating, Did a wonderful job took care of my problem immediately highly recommend”
“If you need services that United Sewer and Septic provide, I highly recommend them.”
“Best service ever Good price good service Full honesty”
“They were on time and Dom took time to explain everything about septic pumping since I was new to the whole septic system.”
“Easy to schedule, friendly customer service and upfront about fees, etc.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired United Sewer and Septic for 8 kinds of job. Pick one to see what they paid and said.
Dan accessed our septic tank efficiently and service was great! Very knowledgeable
Dan was very patient and kind in helping us find our septic tank. He displayed excellent customer service skills.
It was very fast, came right on time. I've been using united septic services for a while and definitely going to do it in future.
Have been using them for years and they have always been responsive to my requests and have a great crew of employees.
Good fast Excellent I recommend them to anyone on a septic system. Cody was great
United was punctual, professional and dependable! Kudos to having an awesome employee like Sam!! Thank you.
| Job | Reviews | Category typical |
|---|---|---|
| Outdoor plumbing system repair | 43 | $321–$1.0k |
| Sewer cleaning | 36 | $248–$529 |
| Sewer repair | 18 | $383–$2.1k |
| Drain cleaning | 15 | $205–$478 |
| Septic system installation | 12 | $1.2k–$2.8k |
| Plumbing pipe repair | 12 | $305–$1.1k |
| Sewer line scope | 6 | — |
| Toilet repair | 3 | $209–$607 |
4.9 ★★★★★ 349 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great customer service. Great team!
Shloimy, what a boost! We’re so happy you loved our customer service and team, your praise puts big smiles on our faces 😊
This guy was great showed up promptly and did everything that we needed to do a pleasure to do business with you guys
Stephen, high five for the awesome note! We loved helping out and are glad our crew showed up on time and handled everything, it was a pleasure doing business with you 😊
Dominick did a great job as usual!
Robert, thanks for the kind words! Dominick will be stoked, we appreciate you and we look forward to getting that fifth star next time 😊
Dan accessed our septic tank efficiently and service was great! Very knowledgeable
Isabel, thanks a ton for the five stars, we’re thrilled Dan made the service smooth and helpful! Your note made our day 😊👍
Dan was very patient and kind in helping us find our septic tank. He displayed excellent customer service skills.
Bridgette R, we love hearing this! Dan will be thrilled you noticed his patience and kindness, and we really appreciate the shout out 😊
It was very fast, came right on time. I've been using united septic services for a while and definitely going to do it in future.
Anna, thanks a ton for sticking with us! We love keeping things punctual and hassle free for you, can’t wait to help again 😊🚚
Great service. Friendly driver, Dominic, who explained the process well.
Rajiv, thanks for the five stars! We’re so glad Dominic’s friendly walk-through made things easy, we really appreciate you 😊
Super helpful, super accommodating, Did a wonderful job took care of my problem immediately highly recommend
Dawn, you made our week, we’re so glad we could jump in and sort that out right away. Thanks a ton for the recommendation, you rock 😊
Dom was great! Receptionist was also friendly. They were on time and Dom took time to explain everything about septic pumping since I was new to the whole septic system. Will reach out again in three years.
We’re so glad you joined the septic club, Isabelle! We loved helping a first timer. We’re thrilled Dom and our receptionist made it easy. See you in three years 😊🚚
Have been using them for years and they have always been responsive to my requests and have a great crew of employees.
Michael, we thank you for sticking with us for years, your loyalty and praise for our crew truly make our day. We love being there when you need us 😊
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
