Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
United Sewer and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

United Sewer and Septic

Middletown, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 349 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United Sewer and Septic is better than 92% of septic tank services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United Sewer and Septic is better than 86% of septic tank services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United Sewer and Septic is better than 88% of septic tank services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United Sewer and Septic is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United Sewer and Septic is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United Sewer and Septic is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired United Sewer and Septic for 8 kinds of job.

United Sewer and Septic for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$321–$1.0k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Outdoor plumbing system repair” · showing 20

Numerical3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Amazing service. Absolutely the best!!

Paid $300–400Great priceOutdoor plumbing system repair
One4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing and super kind! Offered to help with anything he could and also gave me a helping hand on the steps! Your dice are lucky if you roll Tom!

Paid $200–400Great priceOutdoor plumbing system repair
JLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thank you to Tom the driver & the rest of the team.

Reasonable priceOutdoor plumbing system repair
alison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service . Got us in for an emergency service and was very kind and helpful , would recommend!

Paid $600–800Reasonable priceOutdoor plumbing system repair
Kasper5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tom was a very professional from united did an awesome job i would recommend the everybody that I know family, friends and neighbors

Paid $400–600Great priceOutdoor plumbing system repair
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service, arrived on time, prepared and completed the repair on time! I would highly recommend their services!

Paid $2,000+Reasonable priceOutdoor plumbing system repair
Catherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I called on a Sunday night and got a call back first thing in the morning and got help the same day! Tom was amazing and went above and beyond to check out a leak in my basement near the septic tank. He explained everything thoroughly and made the experience very pleasant! Thank you Tom!

Great priceOutdoor plumbing system repair
dawnLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I cannot recommend United Septic enough! My project took six separate visits, and their team never gave up until they found and fixed the real problem. Their knowledge, professionalism, and attention to detail were outstanding from start to finish. A huge thank you to James, Matt, Colby, and Jeff. This crew worked…

Customer photo from dawn's review
Outdoor plumbing system repair
TonyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

It takes a lot to impress me but Tom D***** did!!! He was very knowledgeable and did a fantastic job!!! He was also very professional and extremely personable. In fact, we knew a lot of the same people. United Sewer and Septic is now at the top of my list to refer their services to my family, friends and also my…

Paid $200–400Reasonable priceOutdoor plumbing system repairService not listed
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Awesome service and very professional. I would highly recommend United Sewer and Septic for all your needs.

Paid $800–1,000Reasonable priceOutdoor plumbing system repair
adelbert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tom was very polite and professional, thanks you for the great service!!

Outdoor plumbing system repair
Joel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service extremely helpful very knowledgeable

Paid $400–500Great priceOutdoor plumbing system repair
shulem4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

A+++

Great priceOutdoor plumbing system repair
Victor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

James did an excellent job repairing my sewage pump. He was professional, knowledgeable, and worked efficiently to get everything running properly again. He explained the issue clearly, completed the repair quickly, and made sure everything was working perfectly before leaving.

Paid $200–300Reasonable priceOutdoor plumbing system repair
Jorge5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great work and excellent professionalism shown by Sam on a semi emergency issue that we had at home with our septic tank. Sam was attentive to the urgency of the issue and was polite in his tone and worksmanship.

Paid $900–1,000Reasonable priceOutdoor plumbing system repair
Yossi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service great person Dan Get some more like him

Paid $400–500Reasonable priceOutdoor plumbing system repair
Connor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and easy to work with start to finish, my go to from now on

Great priceOutdoor plumbing system repair
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wonderful experience start to finish!

Great priceOutdoor plumbing system repair
Carlos1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent customer service professional employees fair pricing technician extremely knowledgeable

Outdoor plumbing system repair
tohoo816 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great Great company with great customer service. Work was done very fast and clean. Great price as well. Great company to deal with when you need them

Outdoor plumbing system repair

Show more outdoor plumbing system repair reviews (23 more) →

Price

$432+1% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 59%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Outdoor plumbing system repair43$321–$1.0k
Sewer cleaning36$248–$529
Sewer repair18$383–$2.1k
Drain cleaning15$205–$478
Septic system installation12$1.2k–$2.8k
Plumbing pipe repair12$305–$1.1k
Sewer line scope6—
Toilet repair3$209–$607

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