Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
United Sewer and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

United Sewer and Septic

Middletown, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 349 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United Sewer and Septic is better than 92% of septic tank services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United Sewer and Septic is better than 86% of septic tank services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United Sewer and Septic is better than 88% of septic tank services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United Sewer and Septic is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United Sewer and Septic is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United Sewer and Septic is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired United Sewer and Septic for 8 kinds of job.

United Sewer and Septic for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 38

All 12 Google reviews tagged “Plumbing pipe repair”

Abraham9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very professional. They stand being their work! Great experience

Outdoor plumbing system repairPlumbing pipe repairSeptic system installation+ Professionalism
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They were super helpful and knowledgeable

Outdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Professionalism
CHARLE4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We used United Sewer & Septic when we had a main line blockage their employees were great, professional and clean. You would never know they were there, they did an awesome job.

Plumbing pipe repairToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used the service for about 10 years and they are consistently reliable, fair and honest. The work is done correctly, the first time. There was an occasion in which I thought I would need a costly repair and Jeff kindly called me back, had a conversation with me and assured me that it was a non issue. He…

Plumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
EstherLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am a project manager and I have use this company for a couple of my locations. They do Good quality work and they respond quickly. As a project manager you get lots of emergency service calls and you need a good professional company that you can call to make the client's happy quickly. They been a time and has provided me with good customer service.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
IsaacLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ive been using them for years and years, excellent excellent service 24/7

Outdoor plumbing system repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
N2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

solving issues very quickly and easy and very very good prices

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Janeen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James and Colby are by far some of the most considerate and knowledgeable professionals I've done business with. The first time they came to my home they diagnosed my sewer line issue and were able to give me a temporary fix until they could come back to complete the service today. James thoroughly explained each…

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Bonnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have uses United Sewer for several years for all our septic system needs at our Bakery. Great service and always helpful with whatever we need and very dependable.

Outdoor plumbing system repairPlumbing pipe repairSewer cleaning+ Professionalism
kuang3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Plumbing pipe repair+ Punctuality
TomLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Yitzchok3 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairPlumbing pipe repairSewer repair

Price

$432+1% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 59%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Outdoor plumbing system repair43$321–$1.0k
Sewer cleaning36$248–$529
Sewer repair18$383–$2.1k
Drain cleaning15$205–$478
Septic system installation12$1.2k–$2.8k
Plumbing pipe repair12$305–$1.1k
Sewer line scope6—
Toilet repair3$209–$607

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