Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.269
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 269 Google reviews tagged “Drain cleaning” · showing 20

AustinLocal Guide · 264 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Very friendly staff. They called me back the same morning and i was able to have hvac, electrical and plumbing show up and perform work the same day. Technicians were kind and courteous. They even wore slip covers inside my home. They explained what the issue was and very attentive to detail. I will be calling again for any service needs.

Paid $200–400Great priceHVAC system maintenanceDrain cleaningService not listed
Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★

We unfortunately did not have a great experience. We had them come out because we were experiencing water backing up in our laundry room and utility room so we thought we needed the main drain snaked. They did come out and snake the drain and were able to pull up some roots that were in the line, but it did not stop…

Paid $200–400OverpricedDrain cleaningPlumbing pipe repair
taylorLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Colin L was great to work with! He made things super simple and straight forward. He snaked the main drain out to the street, kept me involved with the process and was very thorough with his work! Thank you very much!

Customer photo from taylor's review
Paid $200–400Reasonable priceDrain cleaning
MaryLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great job ! Very Professional

Paid $200–400Reasonable priceDrain cleaning
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I thought for sure that nothing would unclog my bathroom sink. We had already tried to snake it ourselves. We ended up calling Universal as they have served us very well in the past. They arrived very quickly and did a great job. My sink drains again! Yay!

Drain cleaning
KrisLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Put in a request to get my line snaked and videoed online, and not too long after I was contacted and an appointment was set for the next day! I then had the pleasure of meeting Drew a quick, professional, and knowledgeable technician they had sent out!

Paid $1–200Great priceDrain cleaningSewer cleaning
SPQR2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Andrew did a great job. Very pleased.

Paid $600–800Reasonable priceDrain cleaning
TamiLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service, fast and efficient, the tech who came out to my home today did a wonderful job and saved the day. Real superhero!

Paid $400–600Drain cleaning
Julie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sean is a very nice friendly young man; who came to unclog my upstairs bathroom sink. II Found him very pleasant and knowledgeable.

Paid $200–400Reasonable priceDrain cleaning
Mario10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I am a property manager for 250 Condos and every time we have an issue, I call on Universal! The technician was great… we had a clogged sewer line and he was able to run a camera and found the problem. A+ all the way! Can’t say enough good things!

Paid $300–400Reasonable priceDrain cleaningService not listed
SkyLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have had work done by Universal several times now. They are quick and professional. We will use them in the future.

Paid $1,000–1,200Reasonable priceDrain cleaningPlumbing pipe repair
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Extremely efficient and kind. Highly recommend this company.

Paid $2,000+Reasonable priceDrain cleaningSump pump installation
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My serviceman was on time, professional, and informative.

Paid $200–400Reasonable priceDrain cleaning
OliviaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We have had a multitude of plumbing issues since buying our home in July 22’ Universal has came to our rescue everytime (specially appreciate Terry) fair pricing & fast response. UPDATE 7/14/26 Universal continues to be a class act. Drew arrived on property this morning and was wonderful. This will be the only plumbing service we use.

Plumbing leak repairFaucet repairDrain cleaning+ Responsiveness+ Quality+ Professionalism
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Drew was professional, answered all my questions and cleaned up the work site.

Paid $200–400Not sureDrain cleaning
JasonLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you for your services! Technician was very knowledgeable. Definitely recommend

Paid $200–400Not sureDrain cleaning
Joy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Called Universal regarding kitchen sink back up. Found them googling plumbers near me in Warren; They came up first with listing 4.9 rating. And they deserve it, and I’d give them a 5. came out Next morning (Mac and Colin) & snaked pipes number of times. Still blocked. House built in 1960s & due to old…

Paid $1,600–1,800Reasonable priceDrain cleaningPlumbing pipe repairService not listed
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great Plumbing Service Company. They were in time did a great job and their office called afterwards to follow up and make sure everything went well.

Paid $1–200Great priceDrain cleaning
tom9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Drew was great, pleasant, efficient, will recommend and use again

Paid $200–400Reasonable priceDrain cleaning
Dottie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bryce was very through, he took the time to explain everything to me and answered any questions I had. He was very polite and easy to work with and cleaned up after he was done. Unexpected expense but necessary.

Paid $2,000+Reasonable priceDrain cleaningPlumbing pipe repair

Show more drain cleaning reviews (249 more) →

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

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