Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.104
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$517
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 104 Google reviews tagged “Faucet repair” · showing 20

A4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

10/10 service. Fast, easy, professional, and fairly priced. I had a leaking faucet with an old shut off system. They replaced my faucet and fixed/rebuilt the shut off system. Will be calling them for my next service.

Faucet repairFaucet installation
Lila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Did a great job

Paid $1,400–1,600Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service. Fixed the issue I had with my tub faucet. Works great again!

Paid $1–200Great priceFaucet repair
Kendra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sean and Paul addressed ALL the issues during their service call. Even the extra issues that the initial service wasn't for. Very friendly guys who were easy to talk to and explained everything easily. Cleaned up after themselves which is a big deal to me. Will definitely be using the services again

Paid $800–1,000Reasonable pricePlumbing leak detectionFaucet repairFaucet installation
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service and tech explained everything in detail, also clean up was awesome.

Paid $1,000–1,200Reasonable priceFaucet repairFaucet installation
OliviaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We have had a multitude of plumbing issues since buying our home in July 22’ Universal has came to our rescue everytime (specially appreciate Terry) fair pricing & fast response. UPDATE 7/14/26 Universal continues to be a class act. Drew arrived on property this morning and was wonderful. This will be the only plumbing service we use.

Plumbing leak repairFaucet repairDrain cleaning+ Responsiveness+ Quality+ Professionalism
Bailey12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Higher prices, but good service. Shop around if price matters, but confidently select this company if looking for satisfactory work. Nice employees, and professional.

Faucet repair
DLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brandon came out and repaired an outside faucet and added a pipe to another outside fixture. He did a great job and explained what the problems were. The price was reasonable and I am happy with the work. If I need future work done, I will definitely call them.

Plumbing leak detectionFaucet repairOutdoor plumbing system repair
A13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Colin was very professional and honest. He did a great job

Faucet repair
Anne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Chris from universal came to replace a delta shower cartridge that was leaking. He explained everything very well and did a great job!

Paid $200–400Reasonable priceFaucet repairSewer repair
Debra13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Damian came today to install our faucet. He did a phenomenal job, he explained the process of what he was doing and also told us what to look for if we have any other problems. It was great experience with Damien

Paid $800–1,000Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
stephanie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Mr. Chris did an excellent job repairing my water tubing line. He arrived exactly when he said he would and completed the work in a timely manner. He also cleaned up thoroughly after the job, which I greatly appreciated. In addition, he conducted a detailed inspection of my home and clearly explained which repairs…

Paid $700–800Not sureDrain cleaningFaucet repairOutdoor plumbing system repair
robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Damian and the crew from Universal Plumbing did an excellent job with my plumbing issue. From the initial quote to the repair job itself. Very professional and reliable. Highly recommend.

Paid $1,000+Reasonable pricePlumbing pipe repairFaucet repair
JohnLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Max was very professional and respectful. He showed respect for my house and this old man. He was a credit to your company and if I need plumbing help in the future, he would be welcome. John Swatosh

Paid $800–900Reasonable priceFaucet repairFaucet installationPlumbing leak repair
Keith11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Max came to my house for several plumbing issues that I wanted to take care of. He was professional, courteous and explained everything very clearly. He was able to take care of my projects one after the other. He made sure to not get anything dirty and promptly cleaned up after himself. Everything he did was…

Paid $1,000+Reasonable priceFaucet repairSump pump repairFaucet installation
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Chris did a fabulous job at my house today. Very articulate and informative on the work performed. Would recommend him over and over again. Any future work I will reach out to Universal Plumbing and request for Chris to do the work.

Paid $500–600Reasonable pricePlumbing leak detectionFaucet repairOutdoor plumbing system repair
Patrick11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Awesome work and awesome experience. Damian does great work and is very transparent with the work he does. Glad to finally be rid of poor drainage from cast iron pipes, and it looks great to boot

Paid $1,000+Shower installationPlumbing pipe repairFaucet repair
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jeff did an amazing job! He was courteous, respectful of property, explained everything he was going to do & did it! No more leaks! I would recommend him to everyone.

Paid $1,000+Reasonable priceFaucet repairFaucet installationShower repair
Ross2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Good communication , friendly and professional I would use them for future plumbing issues. Max did a great job of explaining options and getting the job done in a timely manner He was friendly and professional

Paid $1,000+Reasonable priceFaucet repairToilet installation
P4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★

***Overcharged! $735 for a $250-$300 covered by warranty*** Beware of this company, especially if you are looking out for elderly parents. My parents called Universal for a leaky faucet. The tech was polite, but the pricing was predatory. He charged them over $700 (after a ‘senior discount’) to replace a Delta…

Paid $700–800OverpricedFaucet repair

Show more faucet repair reviews (84 more) →

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

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