Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.216
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 216 Google reviews tagged “Plumbing pipe repair” · showing 20

Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★

We unfortunately did not have a great experience. We had them come out because we were experiencing water backing up in our laundry room and utility room so we thought we needed the main drain snaked. They did come out and snake the drain and were able to pull up some roots that were in the line, but it did not stop…

Paid $200–400OverpricedDrain cleaningPlumbing pipe repair
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

James And Brenndon were fabulous!! Awesome service!! Explained everything clearly and I felt confident the sewer work would be done correctly!! Thank you for an awesome job and customer service!!

Paid $2,000+Great pricePlumbing pipe repairSewer repair
AnthonyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The plumber is an amazing plumber.He explains everything in a very understandable way cleans up after himself.Does the job right?Gets the job done in a quick and timely manner.Anytime I have any plumbing issues.I will definitely be asking for him by name.

Paid $2,000+Reasonable pricePlumbing pipe repair
Lila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Did a great job

Paid $1,400–1,600Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
JudyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Needed pipe replaced prior to installing a dishwasher. Great work!!

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
SkyLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have had work done by Universal several times now. They are quick and professional. We will use them in the future.

Paid $1,000–1,200Reasonable priceDrain cleaningPlumbing pipe repair
Aaron7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Damian and Sean did an amazing job! 10/10! Super polite and professional! They came in and got straight to the point, they worked with me and my budget and gave me a few options that were best for my situation. I couldn't be happier with their work, it was thorough, efficient, prompt and beautiful. Damain's…

Customer photo from Aaron's review
Plumbing pipe repairPlumbing leak repair
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Chrid was very professional and helpful with every question I had. All the problems were addressed and fixed before he left our home. I highly recommend his services.

Paid $1–200Reasonable priceToilet repairPlumbing pipe repair
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Damion did an outstanding job while explaining everything along the way. Very clean and through.

Paid $1,200–1,400Reasonable pricePlumbing pipe repairPlumbing leak repair
RuthLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

If I could give 10 stars rating I would. Lee did a fantastic job, clean work, very informative and friendly. He also arrived about an hour after we called. For future plumbing problems I will call again.

Paid $400–600Reasonable pricePlumbing pipe repairPlumbing leak repair
Marge3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is the second time I have used Universal Plumbing and I am very satisfied with the work that they have done. Bryce was the one who was here today and I was quite impressed with the job he did and he explained everything he was going to do. He was very pleasant and knowledgeable about the work he was doing. I…

Paid $400–600Reasonable pricePlumbing pipe repair
PaulLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Changed out three outside faucets and inside the house valves to more effective parts! They did a great job, were on time and neat and clean. Not sure if I paid a bit on the high.end but o didn’t have many reference points! It’s nice not having leaking outside faucets that are also set for freezing temps!!

Paid $1,400–1,600Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
Joy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Called Universal regarding kitchen sink back up. Found them googling plumbers near me in Warren; They came up first with listing 4.9 rating. And they deserve it, and I’d give them a 5. came out Next morning (Mac and Colin) & snaked pipes number of times. Still blocked. House built in 1960s & due to old…

Paid $1,600–1,800Reasonable priceDrain cleaningPlumbing pipe repairService not listed
PamelaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional, showed up on time and got the work done quickly. I had a broken drain in my bathroom that was leaking into my basement. The price was reasonable and thankfully he had the parts on the truck to fix the issue (that is always a plus) I would definitely recommend this company and I will call them for any future problems that could occur.

Plumbing pipe repairPlumbing leak repair
Dottie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bryce was very through, he took the time to explain everything to me and answered any questions I had. He was very polite and easy to work with and cleaned up after he was done. Unexpected expense but necessary.

Paid $2,000+Reasonable priceDrain cleaningPlumbing pipe repair
Wendy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Colin was nice and professional. Came much earlier than expected and did an awesome job. Would use Universal again and refer them as well. As far as the charge.. more than I expected and can’t say if it was in the price range because never had a main valve replaced. So because he was so nice and professional and…

Paid $800–1,000Not surePlumbing pipe repair
Rashad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

For May 20 thank you Damien, we all super happy with the results. We appreciate you and the team. The 3 in 1 was set and works well.

Paid $1,000–1,200Reasonable pricePlumbing pipe repair
Jake7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jd was friendly, patient, and accommodating to my questions. Universal provides exceptional service, at prices that are much better than their corporate competitors.

Plumbing pipe repair
Debra13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Damian came today to install our faucet. He did a phenomenal job, he explained the process of what he was doing and also told us what to look for if we have any other problems. It was great experience with Damien

Paid $800–1,000Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Douglas11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Universal plumbing did a great job and Dillon (?) was also great… pleasant, patient and courteous… Thank you

Paid $500–600Reasonable priceDrain cleaningPlumbing pipe repair

Show more plumbing pipe repair reviews (196 more) →

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

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