Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$545
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 48 Google reviews tagged “Shower repair” · showing 20

Teresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Amazing experience with this company.

Toilet repairShower repair
Harry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I'll have had many of house hold items repaired, but Y'ALL run circles around them, JD showed me excellence in Home improvement skills and Perfection 👌 to the T, I was and my wife with the Price, When JD got done, we smiled ,that's my BOYYY,PERFECTION, you can't get a Better job done, I have a few more jobs to do,…

Customer photo from Harry's review
Toilet repairShower repair
Jeremy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I needed two bathtub drains fixed, and Brandon Was very professional and fixed everything I would definitely recommend Universal plumbing to anyone who needs their services

Great pricePlumbing leak detectionShower repairPlumbing leak repair
gerald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

the tech was friendly took care of my leaking shower problem fast and it is now fixed and at I think a very fair price I would call them in future for any more plumbing problems I have

Shower repair
susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very pleased with my service, as always. Brandon explained everything, showed me what needed to be done and why, walked me through the job afterwards and left everything as clean as he found it. He was friendly and professional, and finished the work much more quickly than I anticipated. All things considered it was definitely a five star experience!

Paid $600–800Reasonable priceShower repair
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jeff did an amazing job! He was courteous, respectful of property, explained everything he was going to do & did it! No more leaks! I would recommend him to everyone.

Paid $1,000+Reasonable priceFaucet repairFaucet installationShower repair
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Colin came and replaced my shower valve in a timely and clean matter. I was told before the job that they may need to cut my ceramic tile wall to gain access, but to my surprise only a small section of tile was cut and put back looking good as new. I've seen other reviews complaining about the price, but you get…

Paid $1,000+Not sureShower repair
Mandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Damian did a good job of quickly identifying my problem. I was a little concerned that he may not have the part in his truck, which would have required another visit and additional cost, but he had it and fixed the issue. He also provided a couple other recommendations, which I appreciated.

Paid $300–400Reasonable priceShower repair
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Amazing and fast service. Damian even fought with our management company for us to get the job completed. Very thorough job even when we had to reschedule a couple times. Very great work!

Reasonable priceShower installationFaucet repairFaucet installation+ Responsiveness+ Punctuality+ Quality
ingridLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional,nice,knowledgeable the out come was awesome

Paid $1,000+Not surePlumbing leak detectionPlumbing pipe repairToilet installation
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The 2 guys that came to the house were great… but you’re a dispatch is not great. Had someone sitting here waiting because my window was from 11 to 2… when I called At 1:30 to see what was going on they didn’t have a tech scheduled.

Paid $600–700Reasonable priceShower repair
Vishal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great company and above and beyond customer service from Chris. He came on a Saturday and no extra charge and took his time to finish all the work and clean up after himself. Highly highly recommend them.

Paid $200–300Great priceShower repair
RobLocal Guide · 172 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had Universal come out earlier this year to install a new water heater and replace our shower fixtures and put new shutoff valves at the front of the house. Since that time, we've had them come back out to snake the drain in the basement due to a backup and will be having an outdoor faucet replaced mid October.…

Paid $1,000+Reasonable priceWater heater installationDrain cleaningOutdoor plumbing system repair
Dave4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Reliable service. Colin was fast & professional.

Paid $200–300Not sureDrain cleaningShower repair
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very pleased with Universal Plumbing and Sewer. We would highly recommend them. And we loved Liam!!!

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Tami2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an awesome job converting my older bathtub/ shower plumbing (which was leaking) to the newer single handle style! Very professional & quality work!! Also, my plumber let me know that if we proceeded with another job I was considering… there might be very expensive issues that pop up!… I’m very thankful…

Faucet repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris arrived on time for the appointment, quickly provided a quote for me to approve. Had to make multiple trips out to his truck for parts, always took his booties off outside and put them back on to keep work area clean. Excellent work, friendly, professional. Highly recommend.

Garbage disposal installationFaucet repairShower repair+ Responsiveness+ Punctuality+ Quality
Elijah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent professional service.

Plumbing leak detectionShower repairToilet repair
BrianLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We always use Universal. Arthur was professional, on-time and extremely helpful.

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Cyndi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They were not just on time they were early. Very respectful of time and space. Bathroom repair took a while to complete. Lots of replumbing. Clean, friendly, helpful. Both really nice and professional men. JD had been there a few days prior to diagnose the issue. Tub overflow valve was not even connected. He took…

Plumbing pipe repairShower repair

Show more shower repair reviews (28 more) →

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

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