Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$545
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 48 Google reviews tagged “Shower repair”

Teresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Amazing experience with this company.

Toilet repairShower repair
Harry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I'll have had many of house hold items repaired, but Y'ALL run circles around them, JD showed me excellence in Home improvement skills and Perfection 👌 to the T, I was and my wife with the Price, When JD got done, we smiled ,that's my BOYYY,PERFECTION, you can't get a Better job done, I have a few more jobs to do,…

Customer photo from Harry's review
Toilet repairShower repair
Jeremy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I needed two bathtub drains fixed, and Brandon Was very professional and fixed everything I would definitely recommend Universal plumbing to anyone who needs their services

Great pricePlumbing leak detectionShower repairPlumbing leak repair
gerald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

the tech was friendly took care of my leaking shower problem fast and it is now fixed and at I think a very fair price I would call them in future for any more plumbing problems I have

Shower repair
susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very pleased with my service, as always. Brandon explained everything, showed me what needed to be done and why, walked me through the job afterwards and left everything as clean as he found it. He was friendly and professional, and finished the work much more quickly than I anticipated. All things considered it was definitely a five star experience!

Paid $600–800Reasonable priceShower repair
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jeff did an amazing job! He was courteous, respectful of property, explained everything he was going to do & did it! No more leaks! I would recommend him to everyone.

Paid $1,000+Reasonable priceFaucet repairFaucet installationShower repair
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Colin came and replaced my shower valve in a timely and clean matter. I was told before the job that they may need to cut my ceramic tile wall to gain access, but to my surprise only a small section of tile was cut and put back looking good as new. I've seen other reviews complaining about the price, but you get…

Paid $1,000+Not sureShower repair
Mandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Damian did a good job of quickly identifying my problem. I was a little concerned that he may not have the part in his truck, which would have required another visit and additional cost, but he had it and fixed the issue. He also provided a couple other recommendations, which I appreciated.

Paid $300–400Reasonable priceShower repair
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Amazing and fast service. Damian even fought with our management company for us to get the job completed. Very thorough job even when we had to reschedule a couple times. Very great work!

Reasonable priceShower installationFaucet repairFaucet installation+ Responsiveness+ Punctuality+ Quality
ingridLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional,nice,knowledgeable the out come was awesome

Paid $1,000+Not surePlumbing leak detectionPlumbing pipe repairToilet installation
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The 2 guys that came to the house were great… but you’re a dispatch is not great. Had someone sitting here waiting because my window was from 11 to 2… when I called At 1:30 to see what was going on they didn’t have a tech scheduled.

Paid $600–700Reasonable priceShower repair
Vishal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great company and above and beyond customer service from Chris. He came on a Saturday and no extra charge and took his time to finish all the work and clean up after himself. Highly highly recommend them.

Paid $200–300Great priceShower repair
RobLocal Guide · 172 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had Universal come out earlier this year to install a new water heater and replace our shower fixtures and put new shutoff valves at the front of the house. Since that time, we've had them come back out to snake the drain in the basement due to a backup and will be having an outdoor faucet replaced mid October.…

Paid $1,000+Reasonable priceWater heater installationDrain cleaningOutdoor plumbing system repair
Dave4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Reliable service. Colin was fast & professional.

Paid $200–300Not sureDrain cleaningShower repair
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very pleased with Universal Plumbing and Sewer. We would highly recommend them. And we loved Liam!!!

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Tami2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an awesome job converting my older bathtub/ shower plumbing (which was leaking) to the newer single handle style! Very professional & quality work!! Also, my plumber let me know that if we proceeded with another job I was considering… there might be very expensive issues that pop up!… I’m very thankful…

Faucet repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris arrived on time for the appointment, quickly provided a quote for me to approve. Had to make multiple trips out to his truck for parts, always took his booties off outside and put them back on to keep work area clean. Excellent work, friendly, professional. Highly recommend.

Garbage disposal installationFaucet repairShower repair+ Responsiveness+ Punctuality+ Quality
Elijah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent professional service.

Plumbing leak detectionShower repairToilet repair
BrianLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We always use Universal. Arthur was professional, on-time and extremely helpful.

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Cyndi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They were not just on time they were early. Very respectful of time and space. Bathroom repair took a while to complete. Lots of replumbing. Clean, friendly, helpful. Both really nice and professional men. JD had been there a few days prior to diagnose the issue. Tub overflow valve was not even connected. He took…

Plumbing pipe repairShower repair
pterneasLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We went with Universal because of the professionalism and thoroughness of the initial quote. They completely replaced our 80 year old galvanized system with PEX piping, videoed and jet cleaned our sewers, and discovered a hidden concern with our toilet cast iron stack. Luckily we budgeted for most of this and the…

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Damian was friendly, knowledgeable, and informative. He knew what was wrong and was able to fix the problem the same day, whereas other businesses had to schedule a follow up appointment a week or more later. He cleaned up after himself and tested the repair before leaving.

Plumbing pipe repairShower repair+ Responsiveness+ Professionalism+ Value
Nn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark and Liam, the plumbers who came out, did an amazing job!

Faucet installationToilet installationPlumbing leak repair+ Quality+ Professionalism
Christina18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was amazing! Did a great job

Plumbing leak repairShower repair+ Punctuality+ Quality+ Professionalism
RLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The Universal Plumbing Team are consummate professionals. I am grateful for their expertise. If you need plumbing repairs, try Universal. You'll be glad you did!

Shower repair+ Responsiveness+ Punctuality+ Quality
Holly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service technicians that were here were very nice, did an amazing job. I love it. I liked how they cleaned up afterwards. I would recommend your company to all my friends and family. Thank you again on a job well done. Holly Oblinger

Shower repair+ Professionalism
andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a shower that was no longer able to shut off the water. The plumber was able to identify the issue and repair it quite quickly!

Shower repair+ Responsiveness+ Punctuality+ Quality
scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Where do I begin? Mark M is a real life saver. We started having some potentially serious plumbing problems/leaking and tried calling 3 other companies. Long story short no one was able to meet my needs except for these guys and they were absolutely outstanding. Everything from setting up an appointment time with…

Plumbing leak repairFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
CarolynLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

JD came to my house to fix a leaking shower . He was professional and courteous. I know nothing about plumbing. He fixed my problem without trying to up sell me on better things. I will use this company for any future plumbing issues. Was very happy with the results and would recommend them to anyone.

Shower repair
catherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, very professional

Faucet repairShower repairToilet repair+ Responsiveness+ Punctuality+ Quality
Timothy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryce was friendly and professional. He explained every step of the service before preforming any work. Excellent work!!!

Toilet installationPlumbing pipe repairShower repair+ Punctuality+ Professionalism
Emma10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark was great to work with. He’s been to our home before after a water pipe burst. He was thorough and welcomed my questions so that I understood what was happening and what our options were for repair. He was no different for this water leak in our shower. Walked us through what he found and suggestions for…

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Steven9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technician was on time and professional. He knew his stuff and was quick to get started. His repairs were solid and I haven't had any issues since.

Shower repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
AnnetteLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would like to give a shot out to BRYCE. HE WAS at our house for quite awhile today. Was very informative and helpful answering our questions. Did quite a lot of work. Very polite and explained each thing when he was doing it, then showed us. Very nice guy and did a wonderful job, even cleaning up. Was very…

Plumbing leak detectionFaucet repairShower repair+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

If you're looking for a professional, reliable, and honest plumbing service, this is the company you want. Starting with the initial phone call requesting service, every step of the process was kind, professional, and very accommodating. They provide the service call fee up-front, and each individual service is…

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality
Elaine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Damian was in time, very kind. Extended a senior discount, was thorough in his work and in general a very nice representative of Universal. Have used this company before and found them to have excellent prices and knowledgeable workers!

Shower repairDrain cleaning+ Professionalism+ Value
DeborahLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys were helpful, friendly and COVID careful! They saved me money and trouble by making an alternate suggestion to my request. It was wonderful to feel that I can trust these guys to tell me the truth. I will use this company for the rest of my Airbnbs and also will share this company with my Airbnb colleagues!

Plumbing leak detectionFaucet repairShower repair+ Responsiveness+ Quality+ Professionalism
Kara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We called on Tuesday to have our leaking 3 handle shower system looked at. Had the first worker come look the next day. Told us what was going on. Also told me how to save a few bucks ( much appreciated!!) Then scheduled for Adam and his partner to come out on Thursday to do the work. They arrived on time. They were…

Faucet installationFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Edward8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is what you want in a plumber. Professional honest and on time. Adam came to our house and worked hard for 9 hours. Making sure everything was done to code as if it was his own house. Universal Plumbing and Sewer is great and Adam is the main reason. No BS just exceptional service and fair pricing. Give em a call.

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $1–200Great priceShower repair
Bill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceShower repairPlumbing leak repair
Marty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceShower repair
Arun1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1,000+OverpricedFaucet installationShower repair
dave10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceToilet repairShower installationShower repair
Owen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Punctuality+ Quality
Mina5 years ago★★★★

Rating only, no written review.

Shower repair+ Punctuality+ Professionalism+ Value
They5 years ago★★★★★

Rating only, no written review.

Faucet repairShower repair+ Responsiveness+ Punctuality+ Professionalism
RaghuLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Garbage disposal installationShower repairToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

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