Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$314–$1.3k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 47 Google reviews tagged “Toilet installation” · showing 20

Gordon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Paul was a very good technician and provided polite conversation without push. We love the new toilet installation he completed fast with exceptional quality. Thank you for making our day easy with positivity. I am a Veteran of the USAF, a Michigan State University Alumni with over 43 years in Quality Assurance…

Toilet installation
TriciaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Sean and Paul installed a new toilet for our basement bathroom on 7/29/26. They were incredibly thorough and explained everything as they went along . We love the new toilet . Thanks guys !

Paid $800–1,000Reasonable priceSewer repairService not listed+ Responsiveness+ Punctuality+ Quality
Debra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

first of all, I would like to say that I do not want this information to be publicly sent out for the record, the service has not been completed yet. It is for a toilet replacement and I’m waiting for some additional answers on the price I was given.

Paid $100–200Not sureToilet installation
Ross2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Good communication , friendly and professional I would use them for future plumbing issues. Max did a great job of explaining options and getting the job done in a timely manner He was friendly and professional

Paid $1,000+Reasonable priceFaucet repairToilet installation
Anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon did a great job assessing the entire situation before doing anything. Very knowledgeable as well. He did fix the problem and everything is working just as it was. 👍

Paid $700–800Reasonable priceDrain cleaningToilet installation
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Five star service from start to finish! The office staff was professional, polite and thorough. My repair was scheduled promptly. An entire crew showed up the morning of the repair and were all courteous and well mannered. The guys explained everything completely and in a manner that was easily understood. They wore…

Paid $1,000+Great pricePlumbing pipe repairOutdoor plumbing system repairToilet installation
Cheryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brianna and Tech Drew were excellent in helping to schedule the service. Drew was great at keeping me posted about the details of the repairs and estimates. They made a difficult situation, very easy to deal with.

Paid $900–1,000Great pricePlumbing leak detectionToilet installation
joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Outstanding service and professionalism from Jeff, who came out to install two toilets I purchased from Home Depot. Both tanks ended up being cracked, so Jeff immediately showed us which options Universal had available. He had them delivered within an hour and patiently awaited their arrival. He then completed the…

Paid $1,000+Reasonable priceToilet installation
ingridLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional,nice,knowledgeable the out come was awesome

Paid $1,000+Not surePlumbing leak detectionPlumbing pipe repairToilet installation
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great company! They have replaced our water heater, toilet, and sump pump. The same technician has come out every time. Very fair pricing. They make sure to clean up after themselves, put down tarps when needed. We had a city inspector come out for home insurance purposes to check the new water heater and commented…

Paid $1,000+Reasonable priceToilet repairWater heater installationToilet installation
Tina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Always a wonderful experience. Chris is friendly, knowledgeable, and patient. A joy to work with.

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionToilet installation
James16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had a tiolet and sink installed, also a room built. Mark was super withe plumbing, Eric did the building of the room and his work was also super. Everything was done very well and the cleanup was great.

Toilet installationSewer repair+ Professionalism
Danny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Drew was awesome, figured out the problem in a timely manner and executed his craft perfectly. Man deserves a raise!

Toilet repairPlumbing leak detectionPlumbing pipe repair
anneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chris, from Universal Plumbing, did a great job removing an old basement sink and installing a new toilet. He was thorough, and explained what he was doing. I also appreciated that he wore shoe covers and minimized his trips through the house. Update - June 2024. Called Universal to replace the ancient water…

Water heater installationDrain cleaningToilet installation+ Responsiveness+ Punctuality+ Professionalism
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We've had several jobs done by Universal: simple drain cleanouts, hot water tank replacement, a remodel of one bathroom, and even a full new bathroom from scratch in the basement. They've always been professional, the work is top notch, and the price is reasonable for the work. Our last job was done by Arthur, and…

Shower installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Workers were quick and professional. Completed the jobs and cleaned up after themselves and didn't leave any mess behind.

Toilet installationSump pump installationService not listed+ Professionalism
cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was extremely pleased with the two gentlemen from Universal. They were very respectful of my home, kept it clean, worked without interruption, and were extremely professional.

Toilet installationSump pump installation
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent prompt service , very friendly ,knowledgeable will use again. Reliable company. I’ve used them twice. Very professional.

Toilet installation+ Responsiveness+ Punctuality+ Quality
pterneasLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We went with Universal because of the professionalism and thoroughness of the initial quote. They completely replaced our 80 year old galvanized system with PEX piping, videoed and jet cleaned our sewers, and discovered a hidden concern with our toilet cast iron stack. Luckily we budgeted for most of this and the…

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
D.Local Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have used this business three times now for plumbing repair in my residential home. I couldn't be more satisfied with the service that I received from booking, to the service call, and work performed. Technicians Damien and Mark are prompt and courteous. They are quick to identify problems and thorough in their…

Toilet installationPlumbing leak repairPlumbing pipe repair

Show more toilet installation reviews (27 more) →

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

Compare with