Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.172
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$480
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 172 Google reviews tagged “Toilet repair” · showing 40

Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 hours ago★★★★★

Our experience with Universal Plumbing and Sewer was excellent. The technician was polite and explained exactly what needed to be done. He was very careful about making sure the environment was safe. The work was done in an efficient manner and everything was cleaned up when he was finished. He was even kind…

Paid $600–800Reasonable priceToilet repair
Kathryn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Timely and courteous service. Sean S was very professional. He was able to correct all of our plumbing issues.

Paid $200–400Toilet repairPlumbing leak detection
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★

I really like the response time fast and timely

Paid $200–400Reasonable priceToilet repair
Kris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Everything went great. They actually were able to come before my appointment time. Very quick and efficient, found issues more than was originally thought and were still able to fix quickly and same day. Very professional and good quality work.

Toilet repair
Wendy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Sean was very friendly and professional did a great job cleaned up everything after he was done also would recommend them to anyone

Paid $200–400Not sureToilet repair
Ger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

My toilet was dripping water to the lower level and Universal was able fix the leak.

Paid $600–800Reasonable priceToilet repair
Teresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Amazing experience with this company.

Toilet repairShower repair
Harry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I'll have had many of house hold items repaired, but Y'ALL run circles around them, JD showed me excellence in Home improvement skills and Perfection 👌 to the T, I was and my wife with the Price, When JD got done, we smiled ,that's my BOYYY,PERFECTION, you can't get a Better job done, I have a few more jobs to do,…

Customer photo from Harry's review
Toilet repairShower repair
George8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

J.D. was friendly and efficient. He explained everything and did a great job.

Paid $800–1,000Reasonable priceToilet repair
Sherry14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The technician, Graham was prompt, professional And I high recommend Universal Plumbing for all your planing needs. Graham Went out of his way to help a person in need!!!

Paid $1–200Great priceToilet repair
SumeerLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We needed urgent help with total block of two restrooms at our restaurant. We are so pleased with the prompt communication and the excellent service that was provided. Will surely use universal team for any needs we may have in future !

Paid $400–600Reasonable priceToilet repair
SAHAR6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Collin was very helpful and kind he got his supplies and got straight to it, he finished his job in less than 30 minutes which was very great. Looking forward to work with you guys, definitely recommend.

Paid $400–600Reasonable priceToilet repair
Raquel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Suan & Paul was very thorough and thoughtful. Which I appreciate. Thank You for the report.

Paid $200–400Reasonable priceToilet repairPlumbing leak repair
Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Brandon was professional, polite and on-time!

Toilet repair
Tyler2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service, found the problem and got right to work takeing care of it, will be going through them for any further plumbing needs from here on out.

Paid $200–400Great priceToilet repair
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

This company is absolutely predatory! We had them out to fix a flange on our basement toilet. I had removed the toilet before he arrived to save time. He fixed the flange with an adapter. He then put the toilet back in place and caulked around it. $638!! He was here for less than hour. We are seniors living in a…

Paid $600–800OverpricedToilet repair
BrendaLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Emergency Service Needed, company was there within two hours on time!

Paid $200–400Not sureToilet repair
Ann9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I always stress when trying to find trustworthy home repair companies. I have to rely on peoples social media posts asking for recommendations and weed through the comments. I had a leaky toilet and needed a plumber and not sure where to go/who to use. I found Universal Plumbing and saw so many Google reviews, so I…

Paid $200–400Reasonable priceToilet repair
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Chrid was very professional and helpful with every question I had. All the problems were addressed and fixed before he left our home. I highly recommend his services.

Paid $1–200Reasonable priceToilet repairPlumbing pipe repair
Isabel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My technician was thorough and very clear about what happened. He provided great service and follow up. I have use this company in the past. My sister has used them as well and appreciated the promptness. I mean who can wait days for a plumber when it’s your only toilet.

Paid $1–200Great priceToilet repair
Makeup1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service. Arrived on time. Very professional. Very quick. Great job. Will definitely use again if needed.

Paid $800–1,000Great priceToilet repairGarbage disposal installation
MaryAnn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My house cleaner accidentally poured a large cleaning rag down the toilet. It would not plunge out so she found Universal. They came on time and finished the job.

Paid $200–400Reasonable priceToilet repair
Rusell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Bryce was professional and pleasant, he even took to time to explain the process of becoming a master plumber when asked. Have use Universal Plumbing on multiple projects and satisfied every time.

Toilet repair
R4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a wonderful experience with University Plumbing when they came out to clear our main sewage line. Technicians Aikeem and Gary arrived promptly and got straight to work. What really stood out was Aikeem’s communication. He took the time to clearly explain the issue and walk us through all of our options,…

Reasonable priceToilet repair
VickiLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I just had my toilet replaced. This company does excellent work. Their plumber was experienced and explained everything to me about what he was doing and why he was doing what he did. I would use them again in a heartbeat - great company!!!

Toilet repair
cedricLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tech was on time and did a great job

Paid $300–400Reasonable priceToilet repair
LakshmiLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Thanks for prompt and timely service. All 5 stars. Professional team. Highly recommend. I wanted to give a shout out to Drew who did an amazing job

Paid $1,000+Reasonable priceToilet repair
MalaikaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We are so thankful for how quickly they solved our issue. Their scheduling system is top tier, I was able to book late at night, and by the next morning they had already confirmed the technician’s arrival time. Service was quick, professional, and handled with total dignity, he literally came out and plunged our…

Paid $200–300Great priceToilet repair
Paul13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I want to thank Brandon M. for helping me with 2 separate plumbing issues in the past week alone. He was on time during the arrival window, friendly, and knowledgeable/honest about what he diagnosed and the different options I had. I very much appreciate his professionalism and help with fixing the issues I had.

Reasonable priceToilet repairDrain cleaning
Elaine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Bryce was polite and thorough. He did a great job.

Paid $500–600Reasonable priceToilet repairPlumbing leak detection
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Damian was super professional and worked in a clean manner which is very much appreciated. He worked diligently to get the project completed. Thank you Damian and Universal Plumbing job well done.

Paid $1,000+Reasonable priceToilet repair
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team did a great job.

Paid $200–300Reasonable priceToilet repair
Raphael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The booking was easy. Our tech Brandon was friendly and professional. Took care of the leak. Thank you.

Paid $300–400Reasonable priceToilet repair
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon was great! He explained what needed to be done and more importantly, what DIDN’T need to be done. The work was same day, fast installation, and reasonably priced.

Paid $900–1,000Reasonable priceToilet repair
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This is the 3rd time I have used this company. I had different Technicians each time and they were all great! Very happy with the work done. Each time everything was shown and explained.

Paid $300–400Reasonable priceToilet repairFaucet repairService not listed
courtenay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast friendly and efficient! Would use their services again A+++ business to can trust!

Paid $900–1,000Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Salina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Quick, professional and great service. Jeff was informative every step of the way and did an awesome job! Major plus, kept a clean work area and tidied up afterward as well!

Paid $1,000+Reasonable priceToilet repairWater heater installation
Kara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

The worst customer service! I will never call them again. I scheduled an appointment for Saturday morning. I didn't get to go to work because of this appointment. Not only did they reschedule without letting me know they called to say they were on the way then less then 5 minutes later canceled the…

OverpricedToilet repair
ZacharyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Colin did a great job. Wore shoe covers and used proper equipment. Went the extra mile to assist properly. He was incredibly helpful, respectful and informative.

Paid $400–500Not sureToilet repair
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Technicians JD and Max were informative, helpful, patient with my questions, and provided the necessary information for the work done and that might need to be done. JD spent extra time making sure the job was finished correctly.

Paid $1,000+Not sureToilet repair+ Responsiveness+ Punctuality+ Quality

Show more toilet repair reviews (132 more) →

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

Compare with