Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.77
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 77 Google reviews tagged “Water heater installation” · showing 40

KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

They were able to install a new hot water heater the next day. Friendly, and informative.

Paid $2,000+Not sureWater heater installation
Mario14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Fantastic service. Colin was on time. He did a thorough job and showed me rhe results of his findings.

Paid $1,000+Reasonable priceWater heater installationSewer repair
AlanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service and excellent work. Service technician could have used a helper to speed things up and make his job a little easier.

Paid $2,000+Not sureWater heater installationPlumbing leak repair
Michele3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

I recently had some repairs to my hot water heater and was delighted by my experience. The technician, J D, was very capable and respectful. I enjoyed being in his company.

Paid $1,000+Not sureWater heater installation
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Our water heater started leaking and Colin came out and sorted it out. A couple days later he installed a new one and I warmly recommend his services to anyone who have plumbing needs.

Reasonable priceWater heater installation
john2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Plumber/ installer took the time to answer questions, very informative, installation performed in a timely manner and left work area clean

Paid $1,000+Reasonable priceWater heater installation
bernie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

He was very knowledgeable at what he was doing. He and his helper were very clean and did a great job.

Paid $1,000+Reasonable priceWater heater installation
Jarrett6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Used to replace our hot water heater, great to work with from estimate to installation. Would recommend to anyone.

Paid $1,000+Reasonable priceWater heater installation
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Very professional, highly recommend A+

Paid $1,000+Reasonable priceWater heater installationSump pump repair
Travis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Water heater replacement and vent replacement. Bryce did the whole damn job by himself in roughly 3 hours. Very happy.

Water heater installation
DeanLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They not only installed my hot water tank , I had an issue with some other plumbing and they showed me how to easily fix it t

Paid $1,000+Reasonable priceWater heater installationSewer cleaning+ Quality+ Professionalism
Marilena11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service. Colin, the technician that helped us out with replacing the H2O heater, was exceptional. He was great; very professional, attentive, respectful and easy to communicate with. He paid attention to detail and he answered all our questions....sometimes twice. Great job, Colin and thank you! I highly…

Paid $1,000+Water heater installation
J.Local Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jeff was an excellent plumber. Completely respectful and exceptional at being clean and explaining everything to me. He took the time to educate me on our new toilet that is fit for a king. Thank you Jeff and thank you for being understanding to my dog Tully and letting him give you the mandatory sniff test for his…

Faucet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Salina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Quick, professional and great service. Jeff was informative every step of the way and did an awesome job! Major plus, kept a clean work area and tidied up afterward as well!

Paid $1,000+Reasonable priceToilet repairWater heater installation
Jenifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I can always rely on Universal to do a great job!!! Chris is the best!

Reasonable priceWater heater installation+ Responsiveness+ Punctuality+ Quality
Austen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I can’t say enough great things about Colin & Associate from Universal Plumbing & Sewer, Inc.! This was not an easy plumbing job by any stretch, was handled professionally from start to finish. They tackled every challenge with skill, determination, and great teamwork, and the quality of the work was outstanding.…

Reasonable priceWater heater installationPlumbing pipe repairOutdoor plumbing system repair
Deshawn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great job, second time dealing with Universal and the 1st experience is why I reached out to them the 2nd time👍👍👍

Paid $1,000+Reasonable priceWater heater installation
Jon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Universal is, without a doubt, the best plumbing service in Metro Detroit. Friendly, helpful, knowledgeable staff at a reasonable price. This team installed my water heater and was an absolute joy to work with. Thank you to Universal for everything that you do.

Paid $1,000+Great priceWater heater installation
BlueLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Andrew and his partner (I didn’t catch his name) were on time and got right to work replacing my water heater when they were done they explained everything they did and gave me some tips dealing with water temperature the whole time they were polite and professional would highly recommend

Paid $1,000+Reasonable priceWater heater installation
KenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service

Customer photo from Ken's review
Paid $1,000+Not sureWater heater installation
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great company! They have replaced our water heater, toilet, and sump pump. The same technician has come out every time. Very fair pricing. They make sure to clean up after themselves, put down tarps when needed. We had a city inspector come out for home insurance purposes to check the new water heater and commented…

Paid $1,000+Reasonable priceToilet repairWater heater installationToilet installation
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Damien is trustworthy and did a great job.

Paid $1,000+Not sureWater heater installation
Brad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Here’s a cleaner, polished rewrite that keeps the warmth and a touch of humor while sounding professional and appreciative: We had a new water heater installed today after our tank failed. When we called on a Sunday night, they answered right away and scheduled Mark to come out the very next day to provide an…

Paid $1,000+Reasonable priceWater heater installation
j3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Chris came to give us an estimate for a tankless heater. He did thorough job of explaining what all he was looking for. We also learned our dog knew how to open doors that day and made his way to the basement unexpectedly. Thankfully Chris was super comfortable with meeting our dog.

Water heater installation
Ralph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very personable and knowledgeable. Excellent service, excellent work!! Strongly recommend!

Paid $1,000+Reasonable priceWater heater installation
Jane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Service was available on a Saturday and the tech arrived on time and replaced our water heater. We were very happy with the service.

Paid $1,000+Reasonable priceWater heater installation
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Everyone I had contact with at Universal Plumbing and sewer was courteous and professional. The plumber that came out to work in my home, JD, was patient with my questions and seemed to really care that I understood everything and was comfortable moving forward. He did a great job on installation and the area…

Water heater installation
Tina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Always a wonderful experience. Chris is friendly, knowledgeable, and patient. A joy to work with.

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionToilet installation
RaymondLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Colin came by one time and did absolutely amazing work to replace my water heater and took the old one. I so recommend the company if you're in need of a plumbing company.

Paid $1,000+Great priceWater heater installation
RobLocal Guide · 172 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had Universal come out earlier this year to install a new water heater and replace our shower fixtures and put new shutoff valves at the front of the house. Since that time, we've had them come back out to snake the drain in the basement due to a backup and will be having an outdoor faucet replaced mid October.…

Paid $1,000+Reasonable priceWater heater installationDrain cleaningOutdoor plumbing system repair
Maurine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just completed work so I'll need to wait a few days to see if all is right. However, let me say the two plumbers were excellent in answering any questions. Were pleasant to deal with and very professional. So far I'm rating a 5. Give my personal 😊 hank you to these fine two young men.

Paid $1,000+Not sureWater heater installation
DebraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bryce is a very talented plumber! He was very knowledgeable, professional and efficient with our in demand water tank installation. We couldn't have asked for a better experience. Thank you Bryce and Universal Plumbing. We have been blessed to be ling time customers!

Great priceWater heater installationWater tank installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Linda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Was pleased to get a call saying an earlier opening was available and there was a knock on the door in less than 30 minutes. Colin was very courteous and professional. He explained everything and did a great job cleaning up after. Another great job by Universal!

Toilet repairWater heater installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
anneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chris, from Universal Plumbing, did a great job removing an old basement sink and installing a new toilet. He was thorough, and explained what he was doing. I also appreciated that he wore shoe covers and minimized his trips through the house. Update - June 2024. Called Universal to replace the ancient water…

Water heater installationDrain cleaningToilet installation+ Responsiveness+ Punctuality+ Professionalism
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We've had several jobs done by Universal: simple drain cleanouts, hot water tank replacement, a remodel of one bathroom, and even a full new bathroom from scratch in the basement. They've always been professional, the work is top notch, and the price is reasonable for the work. Our last job was done by Arthur, and…

Shower installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Suzanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Arthur arrived right on time. He was very professional. He evaluated our situation and showed us where the problem was. Walked us through each process. He was able to get the flooding cleared and recommended we get the hydro done on our pipes. He was able to schedule within 4 days. Thank you for coming to our rescue.

Water heater installation
RosieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My old Water heater started leaking and caused some water damage to my flooring. Chip came out quickly to access the problem and the next morning Collin came out to take my old one out and install a brand new Water heater. He was professional and thorough and explained the whole process to me as he went. Both men…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Darlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with the prompt response. They sent technicians out within the hour. Explained job and cost upfront. Colin did a great job. Installed and cleaned up to our satisfaction.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Molly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had a great experience with Universal Plumbing. Not only were they extremely responsive, but professional and efficient as well. We were able to get our new tankless water heater installed relatively quickly, to keep our family of 6 with hot water after our water heater had failed. I highly recommend Universal…

Water heater installationSump pump repair+ Punctuality+ Value
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Happy with Colin’s work installing my new hot water heater. Thanks so much!

Water heater installation+ Responsiveness+ Punctuality+ Professionalism

Show more water heater installation reviews (37 more) →

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

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