Experts Reviews · Company report
Universal Plumbing and Sewer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%72+5.1Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Universal Plumbing and Sewer

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,810 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing and Sewer is better than 87% of garbage disposal repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing and Sewer is better than 82% of garbage disposal repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 90% of garbage disposal repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing and Sewer is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing and Sewer is better than 72% of garbage disposal repair.B
72

Reviews for your job

Customers hired Universal Plumbing and Sewer for 8 kinds of job.

Universal Plumbing and Sewer for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$567
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Water heater repair”

Kim14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Awesome service provided by Colin! Impressed by his professionalism and expertise. Will definitely be using Universal in the future for all of my plumbing and sewer needs!!!!

Paid $200–400Great priceWater heater repair
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Professional and focused on doing a good job

Paid $1–100Great priceSewer cleaningWater heater repairService not listed+ Responsiveness+ Punctuality+ Quality
DamanyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hot water tank went out and I needed an estimate. They were timely and thorough.

Paid $1–100Reasonable priceWater heater repair
AlexLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

JD helped me sell my house with all the plumbing touch up work he did. I very much appreciate the work he did, his professionalism and I hope his family is doing well.

Reasonable priceToilet repairFaucet repairWater heater repair
Justin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had to have the water heater replaced and evening was done in a quick and professional manner. They were on time and adjusted the install to meet my asks as the home owner. Great service!

Water heater repair+ Responsiveness+ Punctuality+ Quality
BrettLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Helpful, knowledgeable, and effective.

Garbage disposal repairPlumbing pipe repairWater heater repair
AndreaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bryce was the technician who came to my home on a very rough day..... He was exceptionally kind and provided top quality service to my hot water heater. He explained to me in detail what was wrong and the best way to fix it. I appreciate his professionalism and kindness as well and will definitely use you guys…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris from universal came out to my house today for a gas smell when hot water is running. He was on time, professional and informative. He Found the source of the leak and had it repaired in less than an hour at a great price! Will definitely call universal for all of my plumbing needs in the future!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Alvercheal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My technician, Adam, was absolutely outstanding. I thank him so much for everything he did to lighten the mood. He was very efficient and knowledgeable. I actually enjoyed his company. I would recommend him to all my friends and family.

Water heater repair
Karl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I absolutely recommend Universal Plumbing! l love their Professionalism and great value. My technician (Paul) is fantastic and is truly focused on his job, he was willing to explain the service and all pricing with no surprises. I would like to Thank him for well done job and will calling again on any future work……

Water heater repair+ Responsiveness+ Punctuality+ Quality
Jenn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company is AMAZING! I would recommend Bryce! He was early for the appointment and did everything awesome! Very professional, made sure I understood everything he was doing step by step! Very polite! Thank you So So Much!! Hands down best!!!

Plumbing leak detectionWater heater repair+ Responsiveness+ Punctuality+ Quality
BarbaraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

My release pipe was dripping, they came right away, said for 350. they could replace the valve, but that was unlikely to work, recommended a new one for over 1200.00 $$$$$. While waiting for the new one my neighbor talked me through releasing the pressure which stopped it immediately and for good. WHEN I CALLED…

Water heater repair− Professionalism
Alan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Have used Universal many times for Sewer issues and recently had a 1960's two handle shower replace with a Delta single... Clean, 1st rate and knowledgeable plumbers... Excellent service and I highly recommend them!!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Edward8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is what you want in a plumber. Professional honest and on time. Adam came to our house and worked hard for 9 hours. Making sure everything was done to code as if it was his own house. Universal Plumbing and Sewer is great and Adam is the main reason. No BS just exceptional service and fair pricing. Give em a call.

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
midworld816 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable priceWater heater repair
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceWater heater repair
Doug11 months ago★★★★★

Rating only, no written review.

Water heater repair
Fred4 years ago★★★★★

Rating only, no written review.

Water heater repair+ Professionalism
Arber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater repair+ Professionalism

Price

$567+67% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$39–$295
Plumbing pipe repair216$248–$1.2k
Toilet repair172$166–$480
Plumbing leak repair121$216–$988
Plumbing leak detection109$54–$520
Faucet repair104$148–$517
Sewer cleaning88$161–$493
Sewer repair84$239–$2.1k

Compare with