Plumber · Augusta-Richmond County, GA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★3,602 Google reviews · 23 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$353typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Universal Plumbing for rapid response times, professional communication, and accurate upfront pricing for services like water heater replacement and drain clearing. Recurring themes highlight technicians' punctuality and ability to explain issues clearly. However, some low-star reviews cite issues with late arrivals, unexpected additional costs, and unresolved repairs that required multiple visits or parts orders.
Google rating: 4.9 out of 5 from 3,602 reviews (95% five-star).
Reviews on this page: 3,602 Google reviews (2,769 with written comments, 67 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: November 6, 2026.
Service: Drain Cleaning Service serving Augusta-Richmond County, Georgia.
Data from Google, last updated November 8, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Universal PlumbingDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing: 90/100 on this factor. Category median: 93.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing: 90/100 on this factor. Category median: 92.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing: 86/100 on this factor. Category median: 93.A
86
Bar = this company · dark tick = category median.
Star ratings
3,602 Google reviews we collected
4.9of 5
5 stars3,40595%
4 stars1183%
3 stars231%
2 stars150%
1 star411%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,63199%
Complaints431%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price11818%
Reasonable43565%
Overpriced477%
Not sure6910%
$353-30% vs typical drain cleaning services
Middle half of what 591 customers paid ($227–$630) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,55433%
Speed & response94620%
Quality & results93420%
Communication4199%
Would recommend4089%
Price & value2846%
Honesty & trust1293%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional and quoted me a price prior to stating the work and stated he would let me know if he found any additional problems prior to makin…”
“Poor experience all around the dispatcher and technician were not polite.”
“They were on time and did excellent work in a timely manner.”
“They came late and tried to tell me it was a totally different problem.”
“Great Job to Tony our Technician who put in a new out door spicket, after I broke it trying to do it myself.”
“After waiting three days for the part and having it installed, the unit still did not work.”
“Professional, Exceptional Service, and Excellent Communication!”
“I would recommend Universal Plumbing for any Plumbing needs.”
“I highly recommend that you choose a different company for your plumbing service.”
“Their pricing was fair and I'm glad I finally have an answer to this issue that has caused such a headache for so long.”
“The technicians work has yet to be evaluated but the pricing for the job was excessively overpriced.”
“…al plumbers number one me being a construction business over 40 years trustworthy employees cleaned up took the shoes off before they went in the hous…”
People customers mention
Nick71 reviews
Keonte61 reviews
Tony55 reviews
David54 reviews
James46 reviews
Aikeem40 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job. Pick one to see what they paid and said.
SShirley6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Mark my technician arrived within the quoted time. He was professional and quoted me a price prior to stating the work and stated he would let me know if he found any additional problems prior to making the repairs. I would recommend Universal Plumbing for any Plumbing needs.
Paid $200–400Reasonable priceOutdoor plumbing system repair
HHectorLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Mr. Keonte and Mr. Pierre are very professional, respectful and knowledgeable in their work. They were on time and did excellent work in a timely manner.
I highly recommend Universal Plumbing for any plumbing needs.
MMarilynnLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Tony was such a nice young man. Plumbing jobs are rarely what you expect, but he got everything worked out. Very happy with the work. Will definitely use again.
AAlice9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Nick arrived on time and gave excellent service. I was only charged the price quoted on the phone too! I will continue to call universal. I am given professional and quality service each time I call.
Paid $1–200Reasonable priceFaucet repair
JJason3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
These guys are awesome! Super friendly! Well definitely use again! John Williams was super friendly and did a great job.
Paid $200–400Great priceToilet repair
BBrenda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Called about a water leak under house, broken PVC pipe. Tony and Judge were there within hours and had everything fixed up in no time. Great guys!
Discovered water on my garage floor and panicked. Realized it was coming from the corner with the hit water heater. Made a call to Universal Plumbing and their technician (Tony) was dispatched within the hour. Tony arrived and determined that my 19 year old unit needed to be replaced. He was able to answer all of my questions and left me feeling very assured that he could resolve the issue. Flawless removal of old unit and install of new unit…thank you Tony! Thank you Team Universal Plumbing for having such talented service technicians! A definite recommend to friends!
Price assessment: Reasonable price
Services: Water heater installation
Response from the owner · a year ago
We appreciate your 5 star rating and support! We’ll be here if you need us again.
S
Shirley Porter6 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Mark my technician arrived within the quoted time. He was professional and quoted me a price prior to stating the work and stated he would let me know if he found any additional problems prior to making the repairs. I would recommend Universal Plumbing for any Plumbing needs.
Price assessment: Reasonable price
Price: $200–400
Services: Outdoor plumbing system repair
H
Hector J. MallarLocal Guide · 14 reviewsiTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Mr. Keonte and Mr. Pierre are very professional, respectful and knowledgeable in their work. They were on time and did excellent work in a timely manner.
I highly recommend Universal Plumbing for any plumbing needs.
Tony was such a nice young man. Plumbing jobs are rarely what you expect, but he got everything worked out. Very happy with the work. Will definitely use again.
Price assessment: Reasonable price
Price: $200–400
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Toilet repair, Faucet installation
Services: Plumbing pipe repair
Response from the owner · 3 years ago
Marilynn Gerry - thank you for sharing this 5 star review. We are happy to hear your positive feedback about your experience.
J
Jennifer Gray13 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Great Job to Tony our Technician who put in a new out door spicket, after I broke it trying to do it myself. He was professional, courteous, and on time. Most importantly, he fixed the problem. Also five stars to the Universal ladies who work the phones and scheduling. I had a technician at my house within one hour. My 92 year old mother thanks you as well!!!
M
Mihaela Davan6 reviewsiTotal number of Google reviews Mihaela has written across all businesses on Google Maps, not just this one.
My son toilet downstairs got clogged i try myself to unclog it buying all the materials to put a thing to dissolve the poop out barely worked out and then I use hot water, salt, vinegar, etc, so finally the poop got down but still I had problems. The toilet then was finished flashing properly. So I google for a plumbing, and I find universal, plumbing i set up an appointment for 8 a m and yesterday morning eight a m Mr nick show up.
He look at it and try to see what's first. The problem he makes sure inspected everything. And then he started to do his job. It was an amazing thing, because now finally my son heath can use his toilet Hopefully it doesn't clog it again i am more happy beyond with his service. And the company's service to have such a amazing people, and definitely, I would recommend it never seen a question your thoughts to anyone who looks for a professional plumber!!!
A
Alice Pretlow9 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Nick arrived on time and gave excellent service. I was only charged the price quoted on the phone too! I will continue to call universal. I am given professional and quality service each time I call.
Price assessment: Reasonable price
Price: $1–200
Services: Faucet repair
M
Michael Newton Jr9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Professional, Exceptional Service, and Excellent Communication!
Price assessment: Great price
Price: $400–600
Services: Outdoor plumbing system repair
Response from the owner · a week ago
Thank you so much for the fantastic 5-star review, Michael! We're thrilled to hear that you experienced professional and exceptional service with excellent communication at Universal Plumbing. Your satisfaction means the world to us, and we appreciate your support! If you need anything else, just let us know!
S
S Scott9 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Pierre came and rescued me out of a flood!! Excellent work, and excellent plumber. He answer all my questions professionally and got the job done!! I appreciate his hard work and very great job on both the hot water heater disaster and a potential problems with kitchen faucet!! Yes I would recommend Universal Plumming, and especially Pierre!! Thank you 😊
Response from the owner · a week ago
Thank you so much for your wonderful 5-star review, S Scott! We're thrilled to hear that Pierre was able to rescue you from a flood and handle the hot water heater and kitchen faucet issues with such professionalism. Your recommendation means a lot to us at Universal Plumbing. We're grateful for your trust in our team, and we’ll make sure to pass your compliments to Pierre! Thanks again! 😊
J
Jason Martin3 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
