How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for drain cleaning
Clear ✕All 263 Google reviews tagged “Drain cleaning” · showing 20
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Had a tough clog in the kitchen sink pipes. Called Universal. The tech John was great. He was polite, professional and went the extra mile to get everything resolved. He explained all the options and I appreciate his diligence in getting the clog gone. It was a tough one! Other techs Alex and James and everyone else…
Universal Plumbing was wonderful, as usual. Scheduling was quick and easy. Mike and Alex and their crew were on time, efficient, and kept me informed at each step.
Very helpful and knowledgeable.
Aikeem was very knowledgeable and had us up and running in minutes!!! We will definitely use universal plumbing again!!!
He took his time and was very diligent in his work. Professional and courteous i appreciate the work he did. I will call if I have any other issues. Thank you
Tony is a competent and efficient technician. He knew exactly what needed to be done and did expediently.
superjob, very professional, and friendly
we had some unexpected complications arise and the entire team handled it timely and efficiently. The employees are kind and took time to explain everything. We have been for decades and will continue to be loyal customers.
Tony was awesome!! He was very personable and professional!! He was very knowledgeable and spoke with me with easy to understand language. He allowed me to tell of our history with previous clogs and about my installation of the drain lines. He is a remarkably smart and knowledgeable technician. You are lucky to…
My sewer was stopped up and Keonte was dispatched to help. He used a water jet to clear the drain as much as possible and used a video camera to determine the problem. Keonte was very courteous and professional.
James Tony and Jay all did a super fantastic job at my house today. I enjoyed their professional attitude and prompt attendant service. I will call if I need anything more done in the future sincerely, Mark D McCall PhD.
Tony was wonderful, very professional and very knowledgeable. Thank you for sending him to me. I will definitely recommend him.
David is a respectful and knowledgeable professional. He did a great job. Now we will see if it's going to leak. Am sure it will work out. Thank you, Gary Bennett
I contacted Universal Plumbing for assistance with a clogged sink in my home. The company sent service technician Keonte, who effectively addressed the issue, he demonstrated outstanding professionalism upon completing the job, taking the time to explain the cause of the clog and how to prevent future issues. I was…
The technician was very professional and promptly ran a drain snake machine approximately 50 into the drain as I had removed the toilet earlier. It cleared but within 2 days, it backed up via water again. I question why didn't he first run a camera don the drain to verify. A service call cost should include a…
Great business. Will be using them for all our plumbing needs.
Very knowledgeable and professional. My family appreciate the problem being fixed. The only reason a 4-star is because I need an a few days to confirm all is well. As of today, everything is good. Thank you.
Hiring a plumber has never been an easy thing to do. UP quickly responds, they show up prepared, and they know their chit. The price is right too. They will win you over. Thanks UP!
Quick, courteous service - much appreciated
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
