How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for faucet repair
Clear ✕All 181 Google reviews tagged “Faucet repair” · showing 60
Nick arrived on time and gave excellent service. I was only charged the price quoted on the phone too! I will continue to call universal. I am given professional and quality service each time I call.
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
This is my second time using Universal Plumbing because I was satisfied with them the first time. John was awesome die to the very fact that NOTHING in this old house is easy to replace or depart without taking further action. I did what was asked of him to do and my wife and I are satisfied! Thanks again
I was recently having problems with leaking faucets in my kitchen. Keonte was my service person and he did a wonderful job. Not only did my faucets need fixing but he also found that my cut-off valves needed repair as well. I had forgotten that Keonte had been to my house before and he was as efficient and…
My technician was friendly and knowledgeable. He explained everything to me. He had great customer service skills.
Called Universal about a leaky faucet in my tub. Pierre showed up on time and was great. Worked efficiently and resolved the issue. Love these guys and will call them again when I have any other plumbing issues.
Pierre took extra time to troubleshoot repair options, and we ended up with a solution that worked and was much less expensive than other options. Thanks for an another great service experience!
Peanut was amazing! Personable, professional and knowledgeable! Great job!
Universal Plumbing has always been a great company to work with. They are very courteous and knowledgeable. They always wear shoe covers in my house. Nick is the technician that has been to my house several times. I would highly recommend him to anyone.
Both technicians were very professional and easy to talk to. They communicated what they were doing up front and made us feel at ease with the work that was being done.
Work was done in a timely manner. Very efficient.
David was respectful of property. He is kind and knowledgeable.
Very helpful, friendly
Really nice and polite answered all my questions I would have him back to do my plumbing thanks again!
Great job as always. Was there a day earlier to my surprise and I appreciate them understanding " the sooner the better" ! That really helped us out so the we could maintain our daily routine. Always courteous, always help, always professional! I will never hesitate to call them again.
Keonte provided exceptionally professional service for our plumbing needs. He was polite and arrived on time as suggested. Universal Plumbling is known for thier professional and curtious services and I'm very happy to report they stand up to thier exceptional reputation.
Nice, professional and efficient in a stressful situation.
Left me with water in light fixture in floor below Broke light fixture
Excellent work. Friendly and nice. People like him are what make Universal Top notch.
Tony was our plumber , a very respectful young man. He did a excellent job. If I have any plumbing problem in the future I will call Universal Plumbing. Thanks for great service!
Keonte provided excellent and professional service. Repairs made as quoted.
Always reliable prompt service that is reasonably priced. Professional and courteous. Highly recommend.
Tony was timely, professional and knocked it out in no time at all, highly recommend. Also Claudia answered all my questions and followed up and even helped me in the time of emergency. Thanks again!
Keonte did an outstanding job! I highly recommend.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Aikeem always does a great job! This is the second time we have had Universal and Aikeem help us with a plumbing issue. Service is always on-time, and technically correct. Thanks Aikeem!
Great personality, knowledgeable and explained any questions asked.
I am very pleased with Universal Plumbing and my technician Tony!!! First time using them and will definitely not be the last!!! The whole experience from beginning to end was Number 1. From the appointment scheduling and they kept in constant contact with me. Shout out to Tony for putting up with me and he was very…
I called Universal Plumbing when I thought I had a broken pipe in my first floor bathroom which leaked water into my laundry room. Pierre came to my home within an hour and assured me that it was my tub faucet. He was friendly, efficient, professional and courteous. There are plumbing issues in my upstairs bathroom…
Prompt, courteous, honest. True pros.
Great service. Great Service Technician. Will definitely request Keonte back for future services and strongly recommend Universal Plumbing for all of your plumbing needs.
I really liked how he worked; the response was quick, he addressed my needs, he warned me about potential problems, and he was very communicative with me, which I appreciated. Thank you very much, excellent job.
Akeem, did an excellent job. He explained what needed to be fixed to get the toilets working correctly. He checked our water pressure, and fixed the shower that was dripping. He let us know the price of the repairs before starting and cleaned up behind himself. Truly appreciate his work and would recommend him.
Excellent great job. He’s welcome at thanksgiving anytime
Extremely knowledgeable. Very professional in helping solve our 2 plumbing problem!
The Technician was knowledgeable and fixed the problem quickly.Have used them in past and will continue to use them in the future. They were also very polite.
Yall always do good work for us.An we are thankful.Prices could be a little better but that is the economy we are living in now.
I could not be happier with the work done in my bathroom. Fixing the shower and installing a new vanity with sink.
Pierre and his assistant were so professional and knowledgeable. We thank you so much and will be using their services in the very near future.
Tony and his helper did an excellent job of replacing faucets to washer and shut off valve outside. He's returning to fix the leaks around outdoor spigots.
They were extremely good, fast and professional. They arrived on time and ready to work.
Very courteous, very professional
Had washers replaced on some outside faucets that were leaking. The technician was able to get the job done in a timely manner and he made sure they were not leaking when he was done. I definitely would call Universal Plumbing for any other plumbing need I might have in the future.
I have been using Universal Plumbing for years now. They are always very responsive and can usually schedule a non-emergency appointment within 24 hours. I had some minor plumbing issues that needed to be dealt with, a toilet that wouldn’t stop running and a faucet that continued to drip and was leaking slightly…
Great work.
Have used Universal for a long time and always very professional.
Seycan was the specialist who came out and fixed the issues with my tub and toilet. From the first time he arrived and until the time he left, he was professional, knowledgeable, and courteous. He even took the time to explain to me what he was doing and he educated me on things I can do to reduce build up in the…
The technician was professional, knowledgeable, and efficient. I have trust in the expertise and satisfied with the outcome
Tony Franklin was an awesome Technician he was friendly and took his time to explain my system. Universal is a great business definitely call them before anyone else!
The best in work ethic, quality, and efficiency. My go to for plumbing etc. Did away with home warranty antics….they are useless and would not send the same workmanship and efficiency to my home.
Very nice young man. He was previously out at my location for hurricane damage repair while he was an apprentice a couple of months prior. He was flying solo for this particular repair that I was not able to devote time to and handled it like a pro. Would work with this company and this particular tech in the future.
Tony is the best! Very respectful and a hard working young man who is very knowledgeable when it comes to plumbing.
Excellent service! The team was punctual, professional, and fixed the issue quickly without any hassle. Fair pricing and outstanding workmanship — I’ll definitely call them again for future plumbing needs.
Seycan was very professional. He explained everything. I am very pleased with his work.
Great save
Mike and Joe were very knowledgeable and professional with our service request. Provided recommendations and alleviated the immediate concerns we faced with plumbing issues
Keonte was professional and efficient. He quickly identified and resolved problem. He continually exhibited a positive attitude in spite of the number of times he has returned to work on the same sink but different issues.
Universal Plumbing was awesome and provided great service! This was not my first time using their services and every time they deliver with stellar service. They are truly an asset and a blessing to the CSRA I highly recommend them to anyone!
Aikeem was great! Very professional and provided great service in a timely manner!
Keonte was extremely knowledgeable and professional. He quickly identified and verified the issue, making sure there were no additional problems. I highly recommend Universal Plumbing to anyone in need of quality service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |