How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for garbage disposal repair
Clear ✕All 36 Google reviews tagged “Garbage disposal repair”
Nick is awesome. He’s very professional at what he do. He’s technically proficient.Also second technician keonte was very professional and efficient
Nick did a great job servicing our kitchen sink drain. It was a simple repair, but he was professional and did the work quick. It's great to have a company like UP to be able to call.
Great work Nick from Universal Plumbing!! Quick response and great advice! Thanks
Professional services. Tony, the Plumber, (a young man) was on time, courtesous, polite and provided excellent services.
We used Universal Plumbing for 3 jobs - replace a water heater, garbage disposal and toilet. Keonte did the work and was excellent. He was punctual, a good communicator and very effective at the jobs. We will absolutely use them again. Scheduling was easy and follow up was good also. I felt they cared about our satisfaction.
Technician was On time, Professional, and very knowledgeable.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Nick was excellent…he was punctual, friendly, informative and knowledgeable.
Byron was informative, efficient, professional, and clean! Will continue using this service and business for plumber needs
Great guys. Listened as I explained the issues. Worked quickly. Worked completed and I am happy with the results
Keontae and his assistant were very professional and got the job done quickly and efficiently
Technician was early and replaced my disposal in no time at all. Thank you Universal for your great technician and wonderful customer service.
Good, fast service. Cheaper than expected, too.
The technicians work has yet to be evaluated but the pricing for the job was excessively overpriced. A simple garbage disposal replacement at $464 is a bit extreme. Assessment fees of $75 unreasonable especially when I stated it needed replacement during scheduling.
Aikeem was great! Very professional and provided great service in a timely manner!
I'm always satisfied with the service I've had with Universal Plumbing. I've used other Plumbing companies before but i always come back to Universal Plumbing. Today, Keonte was the technician thatbwas sent. He was quick, efficient, and knowledgeable. The service I required wasn't extensive but I do recommend this company for your Plumbing needs.
Cam was super thorough and professional!
James was prompt, professional and very nice. Explained everything. Would definitely use him again.
Aikeem was very professional. He was on time. He worked hard. A screw was stuck, but Aikeem kept at it until the he was able to get the screw out. We are very pleased.
James and Sayshawn worked expeditiously and performed quality work. This visit only reinforces my opinion that universal plumbing is a high quality business that is worth the money
Quick and timely service with no problems. Service technician was friendly and thorough.
Mr. Jones was my tech. He was very professional and knowledgeable about my issue and repaired in a timely matter. If I could give 6 stars out of 5 I would. I highly recommend their business.
VERY PLEASANT AND COMPLETED THE WORK QUICKLY.
Professional and knowledgeable
He replaced the garbage disposal.
On time. Had necessary parts , etc on truck. Completed work less than an hour.
James W. was great! I have used Universal in the past and will continue to use them in the future!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
