How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for outdoor plumbing system repair
Clear ✕All 64 Google reviews tagged “Outdoor plumbing system repair” · showing 20
Mark my technician arrived within the quoted time. He was professional and quoted me a price prior to stating the work and stated he would let me know if he found any additional problems prior to making the repairs. I would recommend Universal Plumbing for any Plumbing needs.
Professional, Exceptional Service, and Excellent Communication!
David visited both our properties and so calmly and efficiently went to the root of the problem. Quite literally, searching and replacing the pipe filters. He explained everything in layman so I could understand! Definitely recommend David and Universal Plumbing!
Aikeem was very knowledgeable, friendly, professional and he told me the reason I had the problem with my hot water heater. Thanks Aikeem good job.
Guys replaced my plumbing and did an exceptional job. Would’ve given 5 stars but they backfilled with straight up clay now when it rains my driveway is a disaster lol
Keonta was my service technician and he was great. He arrived before the actual time. He was very professional, explained everything to me precisely. This young man is an asset to the Universal Plumbing Team. I would certainly recommend universal to my family and friends. May the Lord Continue to Bless this company and it's staff.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Seycan was prompt, polite, knowledgeable, and thorough! I would highly recommend him and Universal Plumbing.
As always, Wonderful guys to work with. Love having the same technician because he knows what has been done in the past & we can build our rapport. As always Nick was great.
Outstanding , friendly and quick work each time, so glad to have such a reliable company help us with our needs. Tony did a great job troubleshooting where our issue was and got right to it!
Nick was very professional and knows his job, because he figures out the issue and fixes it within an hour.
They came quickly, and when they realized the problem was greater than we thought, They recommended who could handle it. I have worked with them for probably 15 years or more. Always good results.
Technician was on time and was very friendly. Did all the necessary repairs and explained them to me. Would highly recommend and use him for any of my future plumbing needs.
Johnny is awesome. I wouldn't have anyone else doing my work. Give him a raise!
James did a fantastic job. He examined the situation, then showed me the site and explain to me what the problem was and how he was going to fix it. He was very professional. He was very polite.
James was professional and did a great job explaining the issue and keeping me informed. Great service from Universal Plumbing.
James was excellent
James was prompt, professional and very nice. Explained everything. Would definitely use him again.
Quality and very professional service performed by Keonte. He took the time to explain the repairs required and completed the work in a timely manner. He was very experienced and really ensured my mother was happy with the work performed. Excellent technician.
This was the first time ever using a plumbing business I am very pleased. The problem was a busted 45 year old pipe at my mom’s house. Thank goodness outside. Everyone was very polite to my mother who is 91. Thanks James, James and Tony.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |