Experts Reviews · Company report
Universal Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Universal Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Universal Plumbing is better than 90% of drain cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Universal Plumbing is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Universal Plumbing is better than 96% of drain cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Universal Plumbing is better than 88% of drain cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Universal Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Universal Plumbing is better than 86% of drain cleaning services.A
86

Reviews for your job

Customers hired Universal Plumbing for 8 kinds of job.

Universal Plumbing for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.64
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$366–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 64 Google reviews tagged “Outdoor plumbing system repair” · showing 40

Shirley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Mark my technician arrived within the quoted time. He was professional and quoted me a price prior to stating the work and stated he would let me know if he found any additional problems prior to making the repairs. I would recommend Universal Plumbing for any Plumbing needs.

Paid $200–400Reasonable priceOutdoor plumbing system repair
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Professional, Exceptional Service, and Excellent Communication!

Paid $400–600Great priceOutdoor plumbing system repair
Arpoo9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

David visited both our properties and so calmly and efficiently went to the root of the problem. Quite literally, searching and replacing the pipe filters. He explained everything in layman so I could understand! Definitely recommend David and Universal Plumbing!

Paid $400–600Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
j6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Aikeem was very knowledgeable, friendly, professional and he told me the reason I had the problem with my hot water heater. Thanks Aikeem good job.

Paid $1,000–1,200Not sureToilet repairOutdoor plumbing system repairToilet installation
Don1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Guys replaced my plumbing and did an exceptional job. Would’ve given 5 stars but they backfilled with straight up clay now when it rains my driveway is a disaster lol

Outdoor plumbing system repair
Darryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keonta was my service technician and he was great. He arrived before the actual time. He was very professional, explained everything to me precisely. This young man is an asset to the Universal Plumbing Team. I would certainly recommend universal to my family and friends. May the Lord Continue to Bless this company and it's staff.

Paid $1–200Great priceOutdoor plumbing system repair
hollandgh357Local Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional

Reasonable priceToilet repairWater heater installationShower installation+ Responsiveness+ Punctuality+ Quality
Traci3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Seycan was prompt, polite, knowledgeable, and thorough! I would highly recommend him and Universal Plumbing.

Paid $1,000+Reasonable pricePlumbing leak repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Valerie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As always, Wonderful guys to work with. Love having the same technician because he knows what has been done in the past & we can build our rapport. As always Nick was great.

Paid $700–800Reasonable priceOutdoor plumbing system repair
Ariel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Outstanding , friendly and quick work each time, so glad to have such a reliable company help us with our needs. Tony did a great job troubleshooting where our issue was and got right to it!

Great priceOutdoor plumbing system repair
SylvesterLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nick was very professional and knows his job, because he figures out the issue and fixes it within an hour.

Reasonable priceOutdoor plumbing system repair
Osborne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They came quickly, and when they realized the problem was greater than we thought, They recommended who could handle it. I have worked with them for probably 15 years or more. Always good results.

Great priceOutdoor plumbing system repair
Teresa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Technician was on time and was very friendly. Did all the necessary repairs and explained them to me. Would highly recommend and use him for any of my future plumbing needs.

Outdoor plumbing system repairShower repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Joey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Johnny is awesome. I wouldn't have anyone else doing my work. Give him a raise!

Plumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Alleta9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

James did a fantastic job. He examined the situation, then showed me the site and explain to me what the problem was and how he was going to fix it. He was very professional. He was very polite.

Plumbing leak detectionOutdoor plumbing system repairPlumbing leak repair+ Punctuality+ Value
RushLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

James was professional and did a great job explaining the issue and keeping me informed. Great service from Universal Plumbing.

Plumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Ira3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

James was excellent

Outdoor plumbing system repair+ Professionalism
Carol6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

James was prompt, professional and very nice. Explained everything. Would definitely use him again.

Outdoor plumbing system repairGarbage disposal repair
Tracy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quality and very professional service performed by Keonte. He took the time to explain the repairs required and completed the work in a timely manner. He was very experienced and really ensured my mother was happy with the work performed. Excellent technician.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was the first time ever using a plumbing business I am very pleased. The problem was a busted 45 year old pipe at my mom’s house. Thank goodness outside. Everyone was very polite to my mother who is 91. Thanks James, James and Tony.

Outdoor plumbing system repairPlumbing pipe repairToilet repair+ Quality+ Professionalism+ Value
AltonLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Universal Plumbing was very professional from the text with pic and info of the plumber assigned to complete the work to the way David listened and resolved my problem. I had anticipated an invasive job destroying brickwork or tearing into a wall and what I received was a creative solution and no damage. I am impressed. Thanks for your help today.

Faucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Johnny, in a word, was awesome. Emergent situation on a Sunday -Quickly responsive, quickly diagnosed , and got right to work. Fixed the problem very efficiently. Made it look easy and it was not necessarily an easy fix. Friendly and positive attitude. Thank you Johnny! Matt Kleinbub

Faucet repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Kesha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called a different company initially to detect a water leak because Augusta Utilities would not turn my water on until it was fixed. The initial company came out and told me that I had a leak in the bathroom and I had to pay 125.00 for their service call. I paid a plumber to come out and replace the plumbing in…

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Dorothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always polite, respectful, on time and let you know up front the cost and what is included in the job.

Outdoor plumbing system repairSewer repair+ Punctuality+ Quality+ Professionalism
Brenda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Replaced water spigot and installed a water shutoff valve to our main line. We had issues because they found extra lines from a sprinkler system that apparently the previous owners took out & capped off the lines. They did a great job & kept going until they found a line they knew went into the house.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
PhilLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

New garage sink installed.

General constructionFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good job done quickly.

Outdoor plumbing system repairSewer repairSewer cleaning+ Responsiveness
Nate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

David did a thorow inspection and found no leak at this time. I would not hesitate to recommend Universal Plumbing to anyone. Thanks for everything! Nate.

Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair
Donletta9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Drain line

Outdoor plumbing system repair
Winston6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Home Water pressure regulator installation.

Outdoor plumbing system repairService not listed+ Responsiveness+ Quality+ Professionalism
Dawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had an overnight plumbing emergency and Byron with Universal came to the rescue. The job wasn’t a quick fix and he returned the next morning as promised and did a great job repairing our system. I would gladly have Byron and Universal handle my plumbing needs in the future.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Edward5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have used universal plumbing and will continue to, lm a satisfied customer

Faucet installationShower installationOutdoor plumbing system repair+ Value
Shadow_Lady1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Big leak from main water line to sprinkler system

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Quality
Jima2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent job! Ontime, friendly, professional and quick - will use again and recommend to others.

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Deborah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a leak at the meter box in my yard. The water company informed me it was my responsibility, not theirs. I contacted your company yesterday afternoon and got an appointment for this morning. I received reminder texts of the visit. I was told Keonte would be here for my repair. Keonte notified me about 30…

Outdoor plumbing system repair
Tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My water line came apart on my side of the meter. I called Universal Plumbing and they were able to make an appointment for the next morning to send a repair person. They even called back to move up the appointment for the day I called but I did not listen to the voicemail until it was too late to have them come…

Outdoor plumbing system repair
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Universal plumbing did an amazing job for us today! They were on time and very helpful. We’ve had other local plumbers in the area try to locate the PRV unsuccessful but Universal started the job and did not finish until the job was complete!! Everyone was very friendly and very knowledgeable. We can’t say enough…

Outdoor plumbing system repairService not listed+ Responsiveness+ Punctuality+ Quality
Stacy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He fixed the problem that someone else caused and also explained exactly what he was doing… He was very thorough and professional.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
BeBe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good quality, arrived before scheduled appointment, and courteous. Good company.

Faucet repairOutdoor plumbing system repairToilet repair+ Professionalism
Gwinn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came when they said they would and did a good job. We would recommend them and would certainly use them again.

Outdoor plumbing system repair+ Punctuality+ Quality+ Professionalism

Show more outdoor plumbing system repair reviews (24 more) →

Price

$353-30% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection410$205–$630
Plumbing pipe repair316$353–$1.4k
Plumbing leak repair301$248–$793
Drain cleaning255$248–$593
Faucet repair178$228–$585
Toilet repair147$239–$680
Water heater repair82$227–$596
Outdoor plumbing system repair64$366–$1.6k

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