How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for outdoor plumbing system repair
Clear ✕All 64 Google reviews tagged “Outdoor plumbing system repair” · showing 60
Mark my technician arrived within the quoted time. He was professional and quoted me a price prior to stating the work and stated he would let me know if he found any additional problems prior to making the repairs. I would recommend Universal Plumbing for any Plumbing needs.
Professional, Exceptional Service, and Excellent Communication!
David visited both our properties and so calmly and efficiently went to the root of the problem. Quite literally, searching and replacing the pipe filters. He explained everything in layman so I could understand! Definitely recommend David and Universal Plumbing!
Aikeem was very knowledgeable, friendly, professional and he told me the reason I had the problem with my hot water heater. Thanks Aikeem good job.
Guys replaced my plumbing and did an exceptional job. Would’ve given 5 stars but they backfilled with straight up clay now when it rains my driveway is a disaster lol
Keonta was my service technician and he was great. He arrived before the actual time. He was very professional, explained everything to me precisely. This young man is an asset to the Universal Plumbing Team. I would certainly recommend universal to my family and friends. May the Lord Continue to Bless this company and it's staff.
Universal has always been very professional on each of their technicians I am waiting on the work to begin before I give a final judgment but generally, I always use Universal. All of the technicians are well-versed and professional especially Nick. James did an outstanding job. He works on the sewer portion. He was very professional
Seycan was prompt, polite, knowledgeable, and thorough! I would highly recommend him and Universal Plumbing.
As always, Wonderful guys to work with. Love having the same technician because he knows what has been done in the past & we can build our rapport. As always Nick was great.
Outstanding , friendly and quick work each time, so glad to have such a reliable company help us with our needs. Tony did a great job troubleshooting where our issue was and got right to it!
Nick was very professional and knows his job, because he figures out the issue and fixes it within an hour.
They came quickly, and when they realized the problem was greater than we thought, They recommended who could handle it. I have worked with them for probably 15 years or more. Always good results.
Technician was on time and was very friendly. Did all the necessary repairs and explained them to me. Would highly recommend and use him for any of my future plumbing needs.
Johnny is awesome. I wouldn't have anyone else doing my work. Give him a raise!
James did a fantastic job. He examined the situation, then showed me the site and explain to me what the problem was and how he was going to fix it. He was very professional. He was very polite.
James was professional and did a great job explaining the issue and keeping me informed. Great service from Universal Plumbing.
James was excellent
James was prompt, professional and very nice. Explained everything. Would definitely use him again.
Quality and very professional service performed by Keonte. He took the time to explain the repairs required and completed the work in a timely manner. He was very experienced and really ensured my mother was happy with the work performed. Excellent technician.
This was the first time ever using a plumbing business I am very pleased. The problem was a busted 45 year old pipe at my mom’s house. Thank goodness outside. Everyone was very polite to my mother who is 91. Thanks James, James and Tony.
Universal Plumbing was very professional from the text with pic and info of the plumber assigned to complete the work to the way David listened and resolved my problem. I had anticipated an invasive job destroying brickwork or tearing into a wall and what I received was a creative solution and no damage. I am impressed. Thanks for your help today.
Johnny, in a word, was awesome. Emergent situation on a Sunday -Quickly responsive, quickly diagnosed , and got right to work. Fixed the problem very efficiently. Made it look easy and it was not necessarily an easy fix. Friendly and positive attitude. Thank you Johnny! Matt Kleinbub
I called a different company initially to detect a water leak because Augusta Utilities would not turn my water on until it was fixed. The initial company came out and told me that I had a leak in the bathroom and I had to pay 125.00 for their service call. I paid a plumber to come out and replace the plumbing in…
Always polite, respectful, on time and let you know up front the cost and what is included in the job.
Replaced water spigot and installed a water shutoff valve to our main line. We had issues because they found extra lines from a sprinkler system that apparently the previous owners took out & capped off the lines. They did a great job & kept going until they found a line they knew went into the house.
New garage sink installed.
Good job done quickly.
David did a thorow inspection and found no leak at this time. I would not hesitate to recommend Universal Plumbing to anyone. Thanks for everything! Nate.
Drain line
Home Water pressure regulator installation.
We had an overnight plumbing emergency and Byron with Universal came to the rescue. The job wasn’t a quick fix and he returned the next morning as promised and did a great job repairing our system. I would gladly have Byron and Universal handle my plumbing needs in the future.
I have used universal plumbing and will continue to, lm a satisfied customer
Big leak from main water line to sprinkler system
Excellent job! Ontime, friendly, professional and quick - will use again and recommend to others.
I had a leak at the meter box in my yard. The water company informed me it was my responsibility, not theirs. I contacted your company yesterday afternoon and got an appointment for this morning. I received reminder texts of the visit. I was told Keonte would be here for my repair. Keonte notified me about 30…
My water line came apart on my side of the meter. I called Universal Plumbing and they were able to make an appointment for the next morning to send a repair person. They even called back to move up the appointment for the day I called but I did not listen to the voicemail until it was too late to have them come…
Universal plumbing did an amazing job for us today! They were on time and very helpful. We’ve had other local plumbers in the area try to locate the PRV unsuccessful but Universal started the job and did not finish until the job was complete!! Everyone was very friendly and very knowledgeable. We can’t say enough…
He fixed the problem that someone else caused and also explained exactly what he was doing… He was very thorough and professional.
Good quality, arrived before scheduled appointment, and courteous. Good company.
They came when they said they would and did a good job. We would recommend them and would certainly use them again.
Someone ran over my water meter. Unfortunately, it was not on the city side. Universal plumbing came out within 24 hours of my call and took care of it at a good price for me. Nick was very nice. He and his associate offered suggestions to protect that location from damage in the future.
They came prepared and ready to go after my initial quote a few days earlier. They knew what they needed to bring to get the work done, so there were no delays and everything went great. Johnny and Gary did a wonderful job, they were professional and explained everything they did and checked for leaks again to…
Technician was pleasant. Answered my questions and quickly and proficiently repaired the leak.
Great service. We needed an outdoor faucet replaced. The service was fast, and they did a great job.
Did a awesome job very professional and got done in a timely matter I would definitely recommend and use them again.
Great service .... Super Rep...Would indeed use them again.
I needed a simple hose bib replaced outside and when he was done after ten minutes . When i asked how much he told me 230.00. I proceeded to ask why it was so expensive when a hose bib is no more than ten dollars he told me that it was over a hundred dollars. And this is why i will never use
Great group of plumbers and would recommend them to anyone. I have used them several times on some commercial properties and have been completely satisfied with there work every time.
Huge thank you to Nick and team for coming out to fix a busted water pipe in my yard today (especially ok such a rainy and cold day). Did a great job, communicated the issues, etc. And they offer a military discount! Highly recommend!
excellent work, very professional
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |