How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%88+12.4Replies to reviews 7%86+6.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREUniversal Plumbing
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 3,602 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Universal Plumbing for 8 kinds of job.
Universal Plumbing for plumbing leak detection
Clear ✕All 415 Google reviews tagged “Plumbing leak detection” · showing 60
Tony did a great job checking out everything, explaining everything, and fixing the problem.
Universal did an excellent job! First off, I was text a photo of the technician and his estimated arrival. My plumbing problem was resolved quickly and at a very reasonable price. Highly recommend. Ginny
I was recently having problems with leaking faucets in my kitchen. Keonte was my service person and he did a wonderful job. Not only did my faucets need fixing but he also found that my cut-off valves needed repair as well. I had forgotten that Keonte had been to my house before and he was as efficient and…
John was great. He repaired the leak underneath my kitchen sink. I asked questions and he explained. John is a great technician.
Called Univesal with issues concerning a water leak in my shower and sink, John came out immediately, did a wonderful job, very courteous, professional, and very knowledgeable about the work that was , needed, definitely appreciate him and the effort he displayed, Will use Universal for all my future needs.
This is my third or fourth time having to use the services of Universal Plumbing. Just like my first time, this experience was exceptional. I called to make an appointment a week ahead. The appointment scheduling system they have is AI generated, but I was able to get my appointment squared away without issues. I…
I had a great experience with Universal Plumbing! Our technician, John, was absolutely awesome. He was professional, friendly, and provided outstanding customer service from start to finish. he took the time to explain everything and made sure the job was done right. It's hard to find great service these days, and…
I called needing help about a real bad water leak under the house. They said that they send someone. They came within 45min. John did a great job. Did the repairs that was needed and called someone to come and look at the water damaged. I glad he was concerned for our health as well.
My technician Peanut was on time as scheduled.He was very knowledgeable and took pride in his work. He explained everything he was doing to me. Thank you for solving my problem No more worry i can relax now. You will get a text before they arrive showing your tech picture and his information. Thank you for…
We discovered our kitchen sink plumbing was leaking about 5:00 pm on July 3rd. We called Universal Plumbing and we had a tech at our house about 6:45 pm. He immediately saw the problem and repaired the joint that was leaking. He was courteous and professional and we would not hesitate to call Universal Plumbing again!
Byron was great to work with. He was very kind and explained everything they were doing
Great Service! My technician Keonte provided excellent service and was very knowledgeable, fixed the issue in under an hour. Highly recommended company !
We have used Universal Plumbing multiple times over the last 26 years and their service has always been top drawer and it's always been a delight in dealing with them. We heartily recommend then there's a company for all of your plumbing type needs and we will continue to use them anytime that we need have a need for their service.
Mr. Pierre was very professional as well as knowledgeable in his skill set of finding and correcting any plumbing issues that I had and also recommended a restoration company to fix the rotten wood in my crawl space. His expertise in his field of work, reflects great credit upon himself, his company, and the…
David was friendly cleaned everything up and identified the issue and installed my new faucet. He was here within 3 hours and even took off his shoes!
I am so happy to leave this review regarding my experience with Universal plumbing. Yesterday, Nick and his assistant took care of our plumbing issue. They arrived early. With in a few minutes they were able to assess the problem, and give me a very reasonable estimate. Immediately, they were at work and within 1…
David came out and did a fantastic job of taking care of the problem we had. He explained everything and was very knowledgeable. Universal plumbing is the best!!!
Quick and friendly service and was done within an hour.
Nick was amazing!!!
Technician was very knowledgeable & explained everything to me. I would definitely recommend universal plumbing to anyone in need of service.
The repair was profesionally done within a timely manner
He took his time and was very diligent in his work. Professional and courteous i appreciate the work he did. I will call if I have any other issues. Thank you
He was very up front and gave me an estimate before he did any work
Great job as always. Was there a day earlier to my surprise and I appreciate them understanding " the sooner the better" ! That really helped us out so the we could maintain our daily routine. Always courteous, always help, always professional! I will never hesitate to call them again.
I love Universal Plumbing with every plumbing issue. Respectful and very professional.
Seycan was our technician. He has previously been to our house, and we were elated that he would fix our problem. We had several toilets which were running constantly and leaky water from the base. Seycan is a people person, as well as being an excellent Plumber. He was methodical about showing us the issues that…
we had some unexpected complications arise and the entire team handled it timely and efficiently. The employees are kind and took time to explain everything. We have been for decades and will continue to be loyal customers.
Fast response. Great job.
Always knowledgeable and very professional
Aikeem was great! He fully diagnosed our situation, providing thoughtful and courteous services. I have found Universal provides consistent, reliable plumbing service.
Quick response and completion of job. Gas pressure test and leakage job completed. System running good.
Great work! Professional service!
Keonte provided exceptionally professional service for our plumbing needs. He was polite and arrived on time as suggested. Universal Plumbling is known for thier professional and curtious services and I'm very happy to report they stand up to thier exceptional reputation.
Love the work real professional fast great Service thanks
John did a great job. He found our problem and is helping to resolve it. He is well educated in his field and is a really a nice guy.
Excellent work quick and professional
David is a respectful and knowledgeable professional. He did a great job. Now we will see if it's going to leak. Am sure it will work out. Thank you, Gary Bennett
The repairman was prompt, courteous and knowledge about the task. He quickly assesed the problem and offered a viable solution. He did the repairs smoothly, double-checked the job and cleaned the area nicely. I must say that he is hands down the best technician to come here... P.S. also, the price didn't give me a heart attack..
Toilet seal leak.
On time and professional. Nick is wonderful and diagnosed the problem right away. I will always do business with this company.
Very knowledgeable and professional. My family appreciate the problem being fixed. The only reason a 4-star is because I need an a few days to confirm all is well. As of today, everything is good. Thank you.
Great work we do appreciate universal plumbing
Communication was good and he explained everything to me.
Aikeem was on time, pleasant knowledgeable and efficient. Thanks for a job well done.
Great experience with Aikeem. He is very professional and knowledgeable! Will continue to use Universal Plumbing.
Aikeem was and is very Professional, knowledgeable and explained what he was doing and repaired. I would recommend Aikeem and Universal Plumbing to anyone.
Magnificent work
I am writing to share my positive experience with Tony and to express my appreciation for his excellent service. Tony arrived on time and conducted himself in a highly professional manner throughout the visit. He was knowledgeable, listened carefully to my questions, and addressed each one thoroughly with great…
Really amazing professional plumbing work. You can trust this company.
Called to see if technician could come earlier that scheduled and that worked great. He quickly fixed the problem, asked if he could do anything else then went on his way to another job. Very kind and cordial. Will call UP again!
Tony provided great customer service and got the job done in a timely manner.
Excellent work. Friendly and nice. People like him are what make Universal Top notch.
David was super knowledgeable and a great service technician
Greetings, Tony did an excellent job! I had a problem with my toilet leaking. Tony was very detailed oriented, and professional. Fast and affordable service this is my fourth time doing business with them. Happy and satisfied customer😊 Universal Plumbing my number one contact for plumbing problems. Thank You five star service ⭐️⭐️⭐️⭐️⭐️
We were so glad Seycan could come so quickly and solve our problem!
On 4/6/26 - Technician, Pierre, visited our home to assess our table top hot water heater, which was making a hissing sound. He determined that it was leaking, and that it , also, needed to be replaced. He did a thorough exam, and took pictures. He stated that he would take the information back to the company so…
Pierre and Gary with Universal Plumbing did an excellent job resolving the leak issue i was having. My hot water heater pipe burst causing a flood in my bedroom. Pierre came, inspected the problem, and provided a detailed explanation of the problem and what was needed to solve it. I joked with him about being a…
Always great service! All the technicians are very professional and explain everything in detail.
Super...fast, efficient and took care of my problem .
Tony did a Great Job. Thanks Tony!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 410 | $205–$630 |
| Plumbing pipe repair | 316 | $353–$1.4k |
| Plumbing leak repair | 301 | $248–$793 |
| Drain cleaning | 255 | $248–$593 |
| Faucet repair | 178 | $228–$585 |
| Toilet repair | 147 | $239–$680 |
| Water heater repair | 82 | $227–$596 |
| Outdoor plumbing system repair | 64 | $366–$1.6k |
